Workwear Express Reviews

Name: Workwear Express
Address: Cathedral Park, Belmont Industrial Estate, Durham
Rating: 4.19

4.2 Rating 3,713 Reviews

79 %

of reviewers recommend Workwear Express

Company Reviews

Questions

Metrics

4.2

Based on 3,713 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0800 028 5867

Email:

sales@workwearexpress.com

Location:

Cathedral Park, Belmont Industrial Estate
Durham
DH1 1TF

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Workwear Express 5 star review on 13th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Speed of delivery. Have not worn clogs yet with the bad weather but they arrived very squashed so that clog upper is buried against inner sole and, I am sure, they will be uncomfortable to wear. How can I =make the upper stay up, please?”

Helpful Report

Posted 6 years ago

“Dickies hoody sizing is way off, shoulder seams are half way down my arm and sleeve length are 4” longer than my arm. But yet the waist height is short. Embroidery positioning should have been made clearer, conveniently my logos at half way down my garments! Not a very positive first experience.”

Helpful Report

Posted 6 years ago

“Good quality, unfortunately, though the polo shirts I ordered were supposed to be all the same size, some were much small than others, dependent on the colour, grey is much smaller on our order,shame, otherwise a good product.”

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Posted 6 years ago

“Clothing items were as described and ordered. Design service was very good in matching to existing clothing but it wasn't printed to the approved design. Printed text was higher than ordered and some text was smaller.”

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Posted 6 years ago

“Value for money, quality goods”

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Posted 6 years ago

“Good service, easy and quick to order. Embroidary was good quality and the order was processed speedily. I have only given 3 however because the print on my garment has come off after the 1st wash.”

Helpful Report

Posted 6 years ago

“Overall happy but surprised at the poor design quality of our Personalised hi vi and hard hat and no alternative solution given. Also a credit account won't be given. We have bec r been declined credit before on tools, materials, van, phones before!”

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Posted 6 years ago

“Good quality trousers but over a week for delivery.”

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Posted 6 years ago

“Jacket was thinner than expected.”

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Posted 6 years ago

“Arrived next day, nice and easy website. However. Sent the wrong colour of hoodies that we ordered...”

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Posted 6 years ago

“The reason I score you just acceptable, it is because your lack of communication. Communication to the client it is substandard, and the way you talk to the client it is not professional. The only person who has been very helpful is Yvonne. You seem have taken for granted the client, and I think it is a mistake. Just an advice, as I know customer services, and helpful to the client it is paramount on this business.”

Helpful Report

Posted 6 years ago

“You provide a wide range of products, which allows us to explore and hand pick which stocks fits our brand.”

Helpful Report

Posted 6 years ago

“Great company for prices and product quality, but terrible for getting things done correctly or in a timely manner.”

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Posted 6 years ago

“Thank you Tina Gibbs! It was Wednesday before Christmas and I needed a return/credit note mistake to be corrected not only that, but I needed t-shirts for an event we had on Christmas day. Tina, without hesitation came to my rescue! She said she would call me back in 30 minutes and called me back in 10 minutes and somehow made everything happen and we had t-shirts delivered two days later!”

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Posted 6 years ago

“After initial problems the company did work with me to get them resolved but it took a lot of time and many phone calls to do this.”

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Posted 6 years ago

“The online ordering process was really straight forward. I did have to chase my artwork afterwards though. The finished items were ok, some of the embroidery was a little wrinkled and I've had no replies to my emails yet.”

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Posted 6 years ago

“I could not fault the delivery time and packaging. The boots that I ordered are just as described. However the boots have some nodules in the lining which rubbed my toes sore the first time that I wore them and the top edge at the ankles is rough and it chaffed a big groove into my ankle. Once I realised the problems I purchased some thick socks with which they are perfectly comfortable.”

Helpful Report

Posted 6 years ago

“Really good sales, good prices and a good delivery time. After service poor, one t shirt fell apart still not resolved.”

Helpful Report

Posted 6 years ago

“After a few calls the problem was resolved”

Helpful Report

Posted 6 years ago

“Good price, sent the wrong item, but good service.”

Helpful Report

Posted 6 years ago

Workwear Express is rated 4.2 based on 3,713 reviews