Wowzr.tv Reviews

Name: Wowzr.tv
Address: Building 3Windrush ParkBurford RoadWitneyOX29 7EW, Oxfordshire
Rating: 4.66

4.7 Rating 3,802 Reviews

93 %

of reviewers recommend Wowzr.tv

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634

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020 3695 1951

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hello@wowzr.co.uk

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Building 3Windrush ParkBurford RoadWitneyOX29 7EW
Oxfordshire
OX29 7EW

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Wowzr.tv 5 star review on 24th July 2017

Jean Hynd

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am being asked for payment having never received my goods”

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Posted 8 years ago

Hi Faith,I have emailed to explain the reason why your order didn't go through,also emailed Klarna to stop statement. I hope it got sorted out. Please email me at hello@wowzr.co.uk for any issues.I'm more than happy to help.Cheers,Glenda

Posted 8 years ago

“Can't get a refund for a parcel I ain't got”

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Posted 8 years ago

“Product has not turned up. Would not cancel order when requested. Out of pocket, no product.”

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Posted 9 years ago

“Order #100015153 I have placed an order on 24 May 2016. It has still not arrived. I have tried to contact your courier Hermes but couldn't give me any information about my parcel. I have tried to call you (yesterday 31st May and today 1st June) but apparently you are not available to answer any call at the moment!!?? Where is my parcel???? Tracking no. 8865598504706887”

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Posted 9 years ago

Hey Franco, I'm so sorry to hear about the delay in your order. I checked that tracking number and looks like Hermes had difficulty delivering your items to you, as they attempted to do it 3 time. I'm glad that you finally got it the third time. We have fixed our phone system and it's now up and working. Let me know if you have further concerns. Cheers, Glenda

Posted 9 years ago

“Have not received my order”

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Posted 9 years ago

Hey Jo, I checked the tracking number and looks like it was delivered? Could you confirm that please? You can email me at hello@wowzr.com.au if you have further concerns? Kind regards, Glenda

Posted 9 years ago

“Item was faulty was told to post back received loads of emails waffling on about how he's on holiday and email's have been sent to there huge warehouse, had to raise a Paypal refund dispute and still waiting, wouldn't buy from this company if life depended on it! Wendy happy slayer in training!”

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Posted 9 years ago

Hey Wendy, I'm sorry you haven't had the experience we would want you to have shopping with us, I've had a look into your tickets and it looks as though there was a bit of a delay with the warehouse checking returns back in over the festive period due to it being even busier than expected. I'm sorry for any inconvenience caused by that delay, it looks like you have since been refunded but if there are any other problems or concerns please drop a line to hello@wowzr.co.uk. Kind regards, Luke

Posted 9 years ago

“Still waiting on my purchases , not st all happy , hope they be here very soon ????”

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Posted 9 years ago

“Was told 2-4 days delivery when I ordered on 6th December but I still haven't received and it's now 18th so very poor service.”

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Posted 9 years ago

“Asked for help because I have not received my parcel. Told to wait 48 hours - I've already waited 8 days !!!!!!”

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Posted 9 years ago

“Still wait for my order so at moment I am not happy”

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Posted 9 years ago

“I ordered and paid... nothing came.. I rang and no one answered the phone.... I emailed... I got a reply that they had messed up. Could I ring before 10 am and they could post it. I explained why it was urgent... I rang at 9 and found they didn't "open" until 10 am. I rang at 10 - 11- 12 - 1pm 2pm emailed a couple of times in between and got no replies and no response.... Finally at 6.30 I got a standard email saying it had gone out via Hermes - I could at last track it (no mention of the three messages and four emails in the day) but all it tells me was that I ordered it at 9.30pm on the 7th! So its missed the deadline I had, It MAY have left - it MAY turn up tomorrow - according to my "account" it has been processed.... Just hope the product is better than the service.... and PLEASE staff your customer service phone!!!!!”

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Posted 9 years ago

Dear Tom, I would like to sincerely apologise for the way our support team dropped the ball with your order. Our customer relationships are the heart of our business thus we prioritise customer interaction above all else and strive to leave everyone with a smile on their face and a good word to pass on about Wowzr and the team here. Our orders are automated from website to warehouse and 99% are delivered direct to customer’s door in less time than expected. In the rare case a parcel goes missing or isn't delivered on time, we pride ourselve on being able to chase down the courier on behalf of our customers and have the issue resolved within hours. I can't apologise enough for your order not arriving on time but even more-so for the mismanagement of your issue by our customer support team. Your feedback has prompted me to investigate and do a full review of how our customer service communications are managed during peak and holiday periods and I will be making changes to our resourcing and processes to ensure this does not happen to other customers or yourself should you wish to shop with us again in the future. Sincerely, Liam Miller Founder

Posted 9 years ago

“I never got the item I paid for - very disappointed and I would like a reply to when it can be delivered for me”

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Posted 10 years ago

Hey Oscar, we're so sorry to hear that your purchase hasn't turned up! We have tried to call a few times this week but we must keep missing you. We have sent your tracking code via email which shows that it looks as though the item has been delivered, but please get back in touch with us so we can contact the courier and find out what happened, making sure your lost parcel finds its way safely back into your hands :).

Posted 10 years ago

“I was very dissapointed with your service. I told you I wanted the goods for Christmas or cancel them, But you did not deliver till after Christmas which was very dissapointing for me. I expected better. I will not be shopping with you again. Nora Kilcoyne.”

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Posted 10 years ago

Hey Nora, We're so sorry about that, in 99% of cases there's no problem but once it's out of our hands and into the couriers we have no way of being able to guarantee what will happen. If you would like to contact our customer support at info@wowzr.co.uk we'll see if we can make it up to you :). Thanks, W

Posted 10 years ago

Wowzr.tv is rated 4.7 based on 3,802 reviews