Wren Kitchens Reviews

Name: Wren Kitchens
Address: Wren Kitchens The Nest Falkland Way, Wren Kitchens The Nest Falkland Way, North Lincolnshire
Rating: 4.64

4.6 Rating 3,775 Reviews

92 %

of reviewers recommend Wren Kitchens

Company Reviews

Questions

Metrics

4.6

Based on 3,775 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03451277008

Email:

reviews@wrenkitchens.com

Location:

Wren Kitchens The Nest Falkland Way,
Wren Kitchens The Nest Falkland Way
North Lincolnshire
DN18 5RL

Write Your review

Tell us how Wren Kitchens made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Wren Kitchens 1 star review on 24th June 2025

Emine Gilgil

Wren Kitchens 3 star review on 27th May 2025

Phil D

Wren Kitchens 1 star review on 15th May 2025

Joe

266

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shut down now”

Helpful Report

Posted 5 years ago

“I spent years of saving for a new kitchen to be fitted..I chose Wren because if their in- store staff. Sadly Wren assigned a fitter to install the kitchen and he totally over charged me with constantly finding so called 'Extras' and subsequently charged me more in extras (£1,180.00) than Wren pay him to fit the kitchen (£750.00) So beware !! Wren offered no help & left whole new kitchen experience for my family feeling ripped off !!”

Helpful Report

Posted 5 years ago

“The original order for the hob was changed without informing me. Now they have discharged responsibility and left me with a sub-standard hob, which I didn't want. Customer service is absolutely rubbish. My advice to anyone is to go elsewhere. DO NOT buy from this company.”

Helpful Report

Posted 5 years ago

“Kitchen is lovely, very happy so far, fitters good. SHAME about salesman adding set of saucepans that were not ordered & have charged £189. & refused to deal with problem & unfortunately we have signed to say completed so bank will pay wren. UNHAPPY WOULD NOT RECOMMEND SIGNING. DOCS until fully satisfied.”

Helpful Report

Posted 5 years ago

“I’m literally sitting here in tears!!! From an absolutely useless so called Wren kitchen designer to a manageress who could not be bothered to pick up the phone and apologize for errors on my order...I could go on and on...it’s been a painful process!! Currently fitting the kitchen and it looks awful, huge gaps between the wall and units, something I emphasised on not wanting to see!!! So much money and they could NOT care less!! Absolutely gutted!! My dream of having a beautiful new kitchen has turned into a complete joke!! Don’t waste your money, time or energy on Wren, seriously use another company if you can!! I don’t even want to hear the name Wren, makes my blood boil!!!!”

Helpful Report

Posted 5 years ago

“Wren kitvhens definitely doesn't follow their motto" nobody will beat our quality and standard". The customer service is awful. Decition to be make take take forever. 13 units ordered and 13 are dameged . Maybe we can make a share case in the court? More people will make it stronger. Because enough is enough”

Helpful Report

Posted 5 years ago

“customer service is appalling Wren I’m appalled with your after care, 6 months on and still waiting for a resolution, my high gloss kitchen are chipping, after the salesman quoted they were solid, there actually covered with a thin spray of gloss, my doors have gaps where there not aligned, the edging on my work tops are very sharp, enough is enough now, I’m taking it further, my high gloss wicks kitchen I had before was a far better quality than the new wren unhappy is a understatement!!”

Helpful Report

Posted 5 years ago

“Shabby service still not finished after 2 months. Cut worktop wrong 4 times! So fed up a lot of money wish i hadnt bothered. Wouldnt say cabinets are any better quality than anywhere else. All the promises of the wren experience fell flat. Save your money not worth it.”

Helpful Report

Posted 5 years ago

“I tried to have an uncomplicated quick look around a showroom today. I felt that I was not allowed to have this quick scan over the ranges without needing to answer a range of questions from the moment I walked in. I was a bit irritated by this and then had to suffer sarcasm from ‘welcome’ staff. Not intending to return for more of that.”

Helpful Report

Posted 5 years ago

“We feel incredibly let down by Wren. Wren’s surveyor completely botched our measurements. We are now left with a ‘fitted’ kitchen that looks less fitted than if we'd bought units from a discount supplier. Wren says it’s not liable for its surveyors’ errors and our fitter should have done an additional survey before fitting the units. The survey is included in Wren’s price, but it takes no responsibility for it. Wren doesn’t trust its own surveyors and you shouldn’t either. It’s like ordering a steak in a restaurant, the waiter serving you a turkey, and the restaurant saying it’s not responsible for the descriptions on the menu. You should have written your own menu after you ordered. Apart from the lack of responsibility, it’s surprising that Wren hasn’t thought about how terrible an advertisement it is for its kitchens. If this was the only issue it would be bad enough, but the fan unit on the other side of the kitchen is too far above the hob to be any use. This was the designer's error, but as we're not kitchen designers, we missed it. Wren says it’s designers aren't "technical experts" and it's our problem.”

Helpful Report

Posted 5 years ago

“Wrong advise, substandard fitters, kitchen still waiting to be finished as gas engineer refused to fit hub as it would be dangerous due to wrens fitting. Awful stay clear”

Helpful Report

Posted 5 years ago

“Bought our kitchen from bristol store as my husband has been a carpenter for 42 years and has fitted hundreds of kitchens we decided to fit it ourselves all was going ok until none of the drawers would align this has meant taking the drawers apart and putting the runners on straight !!!! It has taken hours of time and we are both very unhappy . We have also had alot of damage to various doors and drawers customer services have assured us that once we finish the kitchen to contact them and they will replace them . Surely they would have been better packaged properly the packing was terrible all the units very covered in thick dust . Think twice about buying a wren kitchen we definitely wont reccomend them to anyone .”

Helpful Report

Posted 5 years ago

“Wrens own installers let the whole process down. Weve had 7 in total. 2 were good the rest, very average. Last lot broke our ceramic sink taking it out to replace worktops that had warped. Not coming back for 3 weeks. Ive no kitchen, no sink, no dishwasher, kettle and bowl... Customer service are useless. Referred to furniture ombudsman.. my advice use your own trusted fitter. Not wrens !!!!!”

Helpful Report

Posted 5 years ago

“Mmmm.... Look at all the generic 2 or 3 line ‘Anonymous’ amazing reviews.... scroll down and find the 1 and 2* reviews with persons name and detailed issues for a balanced view. I give Wren 1* as there isn’t a zero. Once they have your money they don’t care, flashy showroom, all sales driven.”

Helpful Report

Posted 5 years ago

“After ordering the service goes down hill, think if number 1 why don’t they have any British standard, and any other, they want full money before the fit the kitchen, then the balls in they court, bought lasts year paid 18000 fully fitted they fitter took 8months. Wrong parts, missing bits, all fitter are self employed so when part turns the fitter is busy on other jobs, the company is a joke. Flashy show rooms. Don’t be fouled,keep away.otherwise you’ll have a lot of heartache.think which company take all money upfront.”

Helpful Report

Posted 5 years ago

“Don’t buy a wren kitchen they are absolutely rubbish customer service is disgusting”

Helpful Report

Posted 5 years ago

“Not impressed with the after care and service in the shop. You get what you pay for. Will not have another wren kitchen or recommend them to others. Once bitten you avoid from now on. Now going legal for advice”

Helpful Report

Posted 5 years ago

“They have very bad and rude customer… They have very bad and rude customer… They have very bad and rude customer service. they can not solve the mistake from their own side. they force you to pay again for wrong units which was done by their designer. do not choose them at all. we are in a process of complaining. I will engage my solicitor and trading standard to deal with this matter.”

Helpful Report

Posted 5 years ago

“Do not waste your time or your money. If I could score less than a one I would. Where do I start. After being told we can have the kitchen we want on our second visit to the shop and spending three hours choosing our kitchen. A further six wasted trips coming in to you to sort ot out and try to pay, then to be told can not have the kitchen as we want and need to move our boiler. When your manager at leicester said it was fine on our second visit. Who clearly doesn't care about being honest and customers just to get your money. On to the delivery date firstly you changed to date which was arranged on my day off got a reason, so my husband has had to take time off work. Secondly when the delivery van arrives it's an 18 tone van is which is too big for my street which was told to you. Having to get the whole street to move their vehicles. Thirdly you fit team let is down on the Friday before having fitted on the monday. Meaning we had to find our own work men to complete the electric work. Fourthly your have broke my contact as it was stated the work needed be be completed by 29/11/19. Even now past its deadline and the fit team starting on the 9/12/19 we find damage and wrong parts sent. And today they have not even turned up. Then cupboard doors do no even hang level and to have a cupboard with piece cut out which is not needed. I have not been without a working kitchen four weeks and 12 days after in the contract was to be completed relying on takeaways and laundrettes. Who's going to pay for that? Your communication within your own company is shocking my husband has been project manager on this. Asking him if has contacted and spoken to different people throughout this journey, it is not his job in yours. This is the worst sevice ever. I am getting ready to tell you come and collect your kitchen and give me a refund”

Helpful Report

Posted 5 years ago

“Beware of using this company! We were due to have our worktops installed 3 days ago, we both took the day off work and arranged child care for our youngest. Booked a plumber early that morning to disconnect our taps, electrician booked for that evening and carpenter also booked for the next day. We received a voicemail from Wren at 10:30am to say our worktops could not be located and no one would be fitting them, but we would have new install date by the end of that day, then we were told 48 hours, we heard nothing. This is where things get really bad. Nobody at Wren will take ownership of the situation and provide you with updates, instead you have to phone Wren for updates, being on hold for 20 mins is common. Absolutely awful service when things go wrong, avoid at all costs.”

Helpful Report

Posted 5 years ago

Wren Kitchens is rated 4.6 based on 3,775 reviews