Name: Wren Kitchens
Address: Wren Kitchens The Nest Falkland Way, Wren Kitchens The Nest Falkland Way, North Lincolnshire
Rating: 4.64

“It is a SCAM, avoid at any cost. In the show room they show one thing, promise high quality kitchen, but you might buy better quality from IKEA whit less cost.”

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Posted 1 year ago

“My kitchen is lovely and I’m really happy with it. My problem is with trying to get through to the warranty team. The phone just rings and rings. I think they only have one person on it. Really terrible service”

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Posted 2 years ago

“Took a fitter a week to put kitchen a small kitchen in, then took 10 days for work tops to turn up which were wrong then took another 10 days for work tops to arrive again which were wrong, now phoned the shop and customer services a dozen times, when you do get through your told someone is dealing with it and there going to get intouch with you 5 days later still waiting. Not good at all.”

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Posted 5 years ago

“Hopeless service Never call back Problem after problem”

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Posted 5 years ago

“Had our Kitchen installed just over 4yrs ago. We noticed a month or so ago that on the bottom of 2 of the cabinet doors, the melamine (the door covering) was peeling away. Shocked at this because of the relatively short time with had the kitchen, I remembered Wrens promise of 20yrs guarantee on all cabinets they make. So I phoned them up and explained what had happened to the doors, the young man I spoke to asked me to take some photos of the affected areas and send them to him by email. After doing this, the young man then explained he would pass on the photos to the quality team to investigate and he would get back to me when he hears back from them. A little less than 2 weeks later, I received an email from the same person I was speaking to on the phone......This is the response I got back from Wrens... “I have spoke with our quality control team and have been advised that it looks like the door fronts have been effected by harsh cleaning solutions or neat bleach which have caused damage to the door front. Due to the reasons outlined above, this would not be covered by the Wren warranty.” How do they come up with that decision based on a few photos? And if this were the case, why are only 2 doors affected? We would be having the problem with all the doors if this was the problem. For the record, we only wipe down our doors with a damp sponge with a tiny bit of washing up liquid on, then we wipe it over with a dry cloth. I’ve come to the conclusion that this 20yr guarantee on cabinet doors is nothing more than a sham. It’s there to fool people (like myself) to buy their product with the peace of mind, that if a fault did go wrong with the cabinets you buy through no fault of your own, then it will be covered for up to 20yrs. But the facts are, you report a fault and they make up any excuse to get away with out doing anything about it. You live and learn and I’ve learnt, never to step foot into a Wren building again. Will I buy from them again...OH NO Will I recommend them...HELL NO”

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Posted 5 years ago

“Wren were great, until they weren't. The kitchen units are great quality, the colour looks great, shame about the CDA unit and the worktops. Wren fall down severely on their ability to deal with a situation when it doesn't go to plan. 1) Our worktop provider went into administration. Understandably this caused a bit of drama at Wren. We were told it would be solved in two weeks. We waited six, had to request to speak to the manager who could then fit the worktop that week. Surprising how that happened. 2) we had a CDA unit fitted and it was faulty. This unit was replaced. Unfortunately the second CDA unit was faulty too. We are still battling to get this replaced four months after our kitchen was fitted. We have even arranged for a CDA engineer to attend the property and confirm that the unit is faulty (three weeks ago). I suggest Wren sort their lines of communication out and improve their customer care. Good quality materials are not worth the stress of dealing with their incompetence!”

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Posted 5 years ago

“A disaster from start to end, and still not resolved. We had a large infinity plus kitchen installed which is apparently their premium range, however most of the units turned up damaged and had to be reordered, with many of the replacements also being damaged and reordered again (leaving us to store/dispose of these), worktop was delayed by several weeks with us having to chase for updates and when worktop was installed it damaged all of the support units and needed to have a joint redone a week later. In addition to this we had a broken fridge that Wren accidentally replaced with a Freezer that we then had to store until the new Fridge turned up, the worktop fitter changed the design of the worktop as he said the designer had designed it incorrectly, and also Wren had somehow had one of our upstands recorded as being a different worktop material which we had to correct on numerous occasions. The whole thing was a disaster and we were without a working kitchen for c.5 weeks, and their only response is that you can fill in a claim form once the kitchen is finished. We have now filled in this claim form but it has been over 3 months with no response, whilst in addition to the stress caused we still have numerous damages that we have not been compensated for in anyway. I fear this kitchen will not last more than 12months before looking tatty due to the poor quality, which given the amount of money spent is unacceptable. Going with Wren was a huge mistake and has ruined any enjoyment we would have had from a new kitchen. The only good point was the fitters themselves that Wren subcontracted to were brilliant, the issues were all on Wrens side. Some of our family and friends were also looking to get new kitchens also and have avoided Wren based on our experience and the poor quality of the units fitted.”

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Posted 5 years ago

“BE WARNED nice kitchens for sure but the customer service is TERRIBLE. I have bought 2 kitchens and they have twice short delivered items, it has been a continuous fight to obtain expensive paid for missing items. The Quartz marble worktop for one of the kitchens arrived two different tones. I paid £3600 for it and I was not happy with the results so I complained that for the price I expect to have what I bought in the show room. It has been 6 months and they have left me with an incomplete kitchen. A worktop they are refusing to replace so they left it temporarily installed which means I have no cooker or sink installed either. I am still waiting for them to refund me the money and pick up their uneven worktop so I can buy elsewhere. Currently in the process of taking them to small claims court. Don’t buy your quartz from Wren they will sell you uneven stones and the fit it’s very poor, buy from CM Stone limited in HA9 0YJ at better prices and high standards check out my reviews on their facebook page of the work they have done. Immaculate compared to the horrible work Wren was charging me for, you can see the photos of the horrible two different tones of quartz wren provided on the review section of Wren’s page staples corner Facebook page.”

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Posted 5 years ago

“BE WARNED nice kitchens for sure but the customer service is TERRIBLE. I have bought 2 kitchens and they have twice short delivered items, it has been a continuous fight to obtain expensive paid for missing items. The Quartz marble worktop for one of the kitchens arrived two different tones. I paid £3600 for it and I was not happy with the results so I complained that for the price I expect to have what I bought in the show room. It has been 6 months and they have left me with an incomplete kitchen. A worktop they are refusing to replace so they left it temporarily installed which means I have no cooker or sink installed either. I am still waiting for them to refund me the money and pick up their uneven worktop so I can buy elsewhere. Currently in the process of taking them to small claims court. Don’t buy your quartz from Wren they will sell you uneven stones and the fit it’s very poor, buy from CM Stone limited in HA9 0YJ at better prices and high standards check out my reviews on their facebook page of the work they have done. Immaculate compared to the horrible work Wren was charging me for, you can see the photos of the horrible two different tones of quartz wren provided on the review section of Wren’s page staples corner Facebook page.”

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Posted 5 years ago

“If I could give 0 star I would. Customer service rubbish. Quality of work absolutely poor. I have holes in my kitchen which let air in which were supposed to be sealed before fitting my washing machine! There’s a 5cm gap above my dishwasher, not to mentioned 3 holes drilled incorrectly through a cupboard to let the sink waste pipe out (clearly the fitters couldn’t get their calculations correct on where to drill a hole for a pipe, so they punched 3!) my extractor fan sounds like a jumbo jet as they sealant wasn’t done correctly. That’s just the beginning, I see my kitchen everyday and think I wish I had never used Wren! Don’t do it!”

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Posted 5 years ago

“Firstly let’s remind everyone that this company sacked 700 employees at the start of the lockdown. I did purchase a wren kitchen, this was delivered just before the lockdown and was thrown in my conservatory. I called to asked about fitting but with very rude customer service, I have had to get local builders to fit it. Panel colours don’t match, handles missing, sink scratched badly Contacted Custer services head office Barton to be told I will not be getting replacements or any refund. Dreadful company, customer service shocking! Avoid”

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Posted 5 years ago

“Booked to visit Croydon branch as a potential customer. On day of appointment they called asking why I wanted to visit the store and unless I was looking to buy a kitchen from them to be delivered within next 4-6 weeks I shouldn't attend. The staff member was not interested in what I wanted or why I had booked to view the kitchens. He was more concerned about getting garrenteed sales and ignored any of my comments. I ended up reporting him to their customer service team and in hindsight if this is how they behave before you even enter their stores I'm glad I didn't get to buying anything from them.”

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Posted 5 years ago

“Dreadful company. Shocking service and staff in southampton”

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Posted 5 years ago

“Terrible company! Get kitchen like second hand, very expensive bad very bad quality, very upset. Customer service also could be much better. Very upset. Also designed very very bad.”

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Posted 5 years ago

“The appliances that were recommended to us by the chester store are awful microwave took 5 mins to boil a cup of water . The freezer burns our food at the bottom and middle the top the food is not frozen properly. The fridge is so wet on the back wall it ruins items in the fridge. DONT BUY CDA Appliances they are useless. Wren didn’t want to know now we are stuck with useless appliances in a very expensive kitchen very disappointing will not recommend to anyone”

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Posted 5 years ago

“Extremely poor service. The surveyor sent from Wren measured my kitchen wall unit incorrectly, which has now resulted in the wall cabinet sizes not fitting properly. I contacted the store in Hayes, they were extremely unprofessional and refused to help or escalate this. I contacted the customer services head office and after 3 days of constant chasing via emails and telephone, i was told i was at fault as I should have checked the final details myself. I explained I am not an expert in kitchen measurements and hence why Wren send their own measurer. It is their mistake and they should rectify it. They stated, I would need to purchase the correct cabinets at an additional cost ((£500) and did not accept the mistake and breakdown in communication from their store team. Nobody explained that the final measurements need to be re-checked by the customer and the installer. We relied on Wren to design our dream kitchen (which mind you was extremely expensive) and now that they have had their contract and payment, they have washed their hands off.. This whole situation has been handed very poorly from start to end. The error has been made from Wren's side. I'm now unsure if the compliance officer even measured the wall correctly or if the team at the store did not update the design accordingly. There have been more than 3 people from the store involved with my project which has probably contributed to the error! It has given my family and I unnecessary anxiety and stress in the midst of the pandemic. We had put our complete faith into Wren to design our dream kitchen and the result has been extremely upsetting. Nobody in the process has even apologised instead they have stated they are not at fault which is unprofessional. I have spent two days of my time calling head office/store and we are going around in circles with nobody actually trying to help. I am critical key worker in a NHS Hospital as such I do not have the time or energy to keep chasing to resolve an error made by Wren. Hence, I hoped this issue would now be dealt with by the right people and I would have the correct units sent free of charge / given some sort of compensation. This whole thing has meant I have to ask the kitchen fitter to the attend the property twice, which has increased my fitting cost! Instead Wren have blamed me for the error and have been extremely unprofessional.”

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Posted 5 years ago

“Wren don't really care about customer service. They are very quick to take your money in a very slickly designed showroom. However they don't take on board what you really want and are overly reliant on existing kitchen design. What my biggest 'issue' is with Wren is when things don't go according to plan they don't follow things up leaving their customer in a position where there is a semi completed job and essentially a sub standard kitchen in place with zero support and promises of follow up that just never happen.”

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Posted 5 years ago

“AVOID. We paid £14k for the kitchen. We were told the quartz worktops had been brought in-house and fitting wouldn't be a problem. It took four fittings by four external companies to get my worktops fitted. The raft of mistakes made by Wren is shocking and the service terrible. And now they are offering a discount that can only be described as pitiful. AVOID.”

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Posted 5 years ago

“AVOID THIS AWFUL COMPANY! We paid £12,500 for them to measure, plan, supply and fit a kitchen. The washing machine did not fit and they wouldn't do anything to sort out the problem. They left it in the sitting room and left a space in the kitchen! They do not give a damn! They are charlatans!”

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Posted 5 years ago

“I DO NOT recommend!!! Absolutely awful service! Our wall units do not fit! We told them the sizes we needed in the first place but the units are too big to fit so when have these sizes been changed without us knowing! Won’t replace one cupboard to make it all work out as they’re saying it’s our own fault as we signed for those sizes! Even though they’re not the sizes we told them we need! The base units fit sooo....?? When you pay £17,000 you do not expect to have to pay extra when they’ve used the wrong measurements!!!!😡😡😡”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Wren Kitchens Reviews