Wren Kitchens Reviews

Name: Wren Kitchens
Address: Wren Kitchens The Nest Falkland Way, Wren Kitchens The Nest Falkland Way, North Lincolnshire
Rating: 4.62

4.6 Rating 3,804 Reviews

92 %

of reviewers recommend Wren Kitchens

Company Reviews

Questions

Metrics

4.6

Based on 3,804 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03451277008

Email:

reviews@wrenkitchens.com

Location:

Wren Kitchens The Nest Falkland Way,
Wren Kitchens The Nest Falkland Way
North Lincolnshire
DN18 5RL

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Wren Kitchens 1 star review on 12th September 2025

Chris Blake

Wren Kitchens 1 star review on 24th June 2025

Emine Gilgil

Wren Kitchens 3 star review on 27th May 2025

Phil D

Wren Kitchens 1 star review on 15th May 2025

Joe

268

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The appliances that were recommended to us by the chester store are awful microwave took 5 mins to boil a cup of water . The freezer burns our food at the bottom and middle the top the food is not frozen properly. The fridge is so wet on the back wall it ruins items in the fridge. DONT BUY CDA Appliances they are useless. Wren didn’t want to know now we are stuck with useless appliances in a very expensive kitchen very disappointing will not recommend to anyone”

Helpful Report

Posted 6 years ago

“Extremely poor service. The surveyor sent from Wren measured my kitchen wall unit incorrectly, which has now resulted in the wall cabinet sizes not fitting properly. I contacted the store in Hayes, they were extremely unprofessional and refused to help or escalate this. I contacted the customer services head office and after 3 days of constant chasing via emails and telephone, i was told i was at fault as I should have checked the final details myself. I explained I am not an expert in kitchen measurements and hence why Wren send their own measurer. It is their mistake and they should rectify it. They stated, I would need to purchase the correct cabinets at an additional cost ((£500) and did not accept the mistake and breakdown in communication from their store team. Nobody explained that the final measurements need to be re-checked by the customer and the installer. We relied on Wren to design our dream kitchen (which mind you was extremely expensive) and now that they have had their contract and payment, they have washed their hands off.. This whole situation has been handed very poorly from start to end. The error has been made from Wren's side. I'm now unsure if the compliance officer even measured the wall correctly or if the team at the store did not update the design accordingly. There have been more than 3 people from the store involved with my project which has probably contributed to the error! It has given my family and I unnecessary anxiety and stress in the midst of the pandemic. We had put our complete faith into Wren to design our dream kitchen and the result has been extremely upsetting. Nobody in the process has even apologised instead they have stated they are not at fault which is unprofessional. I have spent two days of my time calling head office/store and we are going around in circles with nobody actually trying to help. I am critical key worker in a NHS Hospital as such I do not have the time or energy to keep chasing to resolve an error made by Wren. Hence, I hoped this issue would now be dealt with by the right people and I would have the correct units sent free of charge / given some sort of compensation. This whole thing has meant I have to ask the kitchen fitter to the attend the property twice, which has increased my fitting cost! Instead Wren have blamed me for the error and have been extremely unprofessional.”

Helpful Report

Posted 6 years ago

“Wren don't really care about customer service. They are very quick to take your money in a very slickly designed showroom. However they don't take on board what you really want and are overly reliant on existing kitchen design. What my biggest 'issue' is with Wren is when things don't go according to plan they don't follow things up leaving their customer in a position where there is a semi completed job and essentially a sub standard kitchen in place with zero support and promises of follow up that just never happen.”

Helpful Report

Posted 6 years ago

“AVOID. We paid £14k for the kitchen. We were told the quartz worktops had been brought in-house and fitting wouldn't be a problem. It took four fittings by four external companies to get my worktops fitted. The raft of mistakes made by Wren is shocking and the service terrible. And now they are offering a discount that can only be described as pitiful. AVOID.”

Helpful Report

Posted 6 years ago

“AVOID THIS AWFUL COMPANY! We paid £12,500 for them to measure, plan, supply and fit a kitchen. The washing machine did not fit and they wouldn't do anything to sort out the problem. They left it in the sitting room and left a space in the kitchen! They do not give a damn! They are charlatans!”

Helpful Report

Posted 6 years ago

“I DO NOT recommend!!! Absolutely awful service! Our wall units do not fit! We told them the sizes we needed in the first place but the units are too big to fit so when have these sizes been changed without us knowing! Won’t replace one cupboard to make it all work out as they’re saying it’s our own fault as we signed for those sizes! Even though they’re not the sizes we told them we need! The base units fit sooo....?? When you pay £17,000 you do not expect to have to pay extra when they’ve used the wrong measurements!!!!😡😡😡”

Helpful Report

Posted 6 years ago

“Shut down now”

Helpful Report

Posted 6 years ago

“I spent years of saving for a new kitchen to be fitted..I chose Wren because if their in- store staff. Sadly Wren assigned a fitter to install the kitchen and he totally over charged me with constantly finding so called 'Extras' and subsequently charged me more in extras (£1,180.00) than Wren pay him to fit the kitchen (£750.00) So beware !! Wren offered no help & left whole new kitchen experience for my family feeling ripped off !!”

Helpful Report

Posted 6 years ago

“The original order for the hob was changed without informing me. Now they have discharged responsibility and left me with a sub-standard hob, which I didn't want. Customer service is absolutely rubbish. My advice to anyone is to go elsewhere. DO NOT buy from this company.”

Helpful Report

Posted 6 years ago

“Kitchen is lovely, very happy so far, fitters good. SHAME about salesman adding set of saucepans that were not ordered & have charged £189. & refused to deal with problem & unfortunately we have signed to say completed so bank will pay wren. UNHAPPY WOULD NOT RECOMMEND SIGNING. DOCS until fully satisfied.”

Helpful Report

Posted 6 years ago

“I’m literally sitting here in tears!!! From an absolutely useless so called Wren kitchen designer to a manageress who could not be bothered to pick up the phone and apologize for errors on my order...I could go on and on...it’s been a painful process!! Currently fitting the kitchen and it looks awful, huge gaps between the wall and units, something I emphasised on not wanting to see!!! So much money and they could NOT care less!! Absolutely gutted!! My dream of having a beautiful new kitchen has turned into a complete joke!! Don’t waste your money, time or energy on Wren, seriously use another company if you can!! I don’t even want to hear the name Wren, makes my blood boil!!!!”

Helpful Report

Posted 6 years ago

“Wren kitvhens definitely doesn't follow their motto" nobody will beat our quality and standard". The customer service is awful. Decition to be make take take forever. 13 units ordered and 13 are dameged . Maybe we can make a share case in the court? More people will make it stronger. Because enough is enough”

Helpful Report

Posted 6 years ago

“customer service is appalling Wren I’m appalled with your after care, 6 months on and still waiting for a resolution, my high gloss kitchen are chipping, after the salesman quoted they were solid, there actually covered with a thin spray of gloss, my doors have gaps where there not aligned, the edging on my work tops are very sharp, enough is enough now, I’m taking it further, my high gloss wicks kitchen I had before was a far better quality than the new wren unhappy is a understatement!!”

Helpful Report

Posted 6 years ago

“Shabby service still not finished after 2 months. Cut worktop wrong 4 times! So fed up a lot of money wish i hadnt bothered. Wouldnt say cabinets are any better quality than anywhere else. All the promises of the wren experience fell flat. Save your money not worth it.”

Helpful Report

Posted 6 years ago

“I tried to have an uncomplicated quick look around a showroom today. I felt that I was not allowed to have this quick scan over the ranges without needing to answer a range of questions from the moment I walked in. I was a bit irritated by this and then had to suffer sarcasm from ‘welcome’ staff. Not intending to return for more of that.”

Helpful Report

Posted 6 years ago

“We feel incredibly let down by Wren. Wren’s surveyor completely botched our measurements. We are now left with a ‘fitted’ kitchen that looks less fitted than if we'd bought units from a discount supplier. Wren says it’s not liable for its surveyors’ errors and our fitter should have done an additional survey before fitting the units. The survey is included in Wren’s price, but it takes no responsibility for it. Wren doesn’t trust its own surveyors and you shouldn’t either. It’s like ordering a steak in a restaurant, the waiter serving you a turkey, and the restaurant saying it’s not responsible for the descriptions on the menu. You should have written your own menu after you ordered. Apart from the lack of responsibility, it’s surprising that Wren hasn’t thought about how terrible an advertisement it is for its kitchens. If this was the only issue it would be bad enough, but the fan unit on the other side of the kitchen is too far above the hob to be any use. This was the designer's error, but as we're not kitchen designers, we missed it. Wren says it’s designers aren't "technical experts" and it's our problem.”

Helpful Report

Posted 6 years ago

“Wrong advise, substandard fitters, kitchen still waiting to be finished as gas engineer refused to fit hub as it would be dangerous due to wrens fitting. Awful stay clear”

Helpful Report

Posted 6 years ago

“Bought our kitchen from bristol store as my husband has been a carpenter for 42 years and has fitted hundreds of kitchens we decided to fit it ourselves all was going ok until none of the drawers would align this has meant taking the drawers apart and putting the runners on straight !!!! It has taken hours of time and we are both very unhappy . We have also had alot of damage to various doors and drawers customer services have assured us that once we finish the kitchen to contact them and they will replace them . Surely they would have been better packaged properly the packing was terrible all the units very covered in thick dust . Think twice about buying a wren kitchen we definitely wont reccomend them to anyone .”

Helpful Report

Posted 6 years ago

“Wrens own installers let the whole process down. Weve had 7 in total. 2 were good the rest, very average. Last lot broke our ceramic sink taking it out to replace worktops that had warped. Not coming back for 3 weeks. Ive no kitchen, no sink, no dishwasher, kettle and bowl... Customer service are useless. Referred to furniture ombudsman.. my advice use your own trusted fitter. Not wrens !!!!!”

Helpful Report

Posted 6 years ago

“Mmmm.... Look at all the generic 2 or 3 line ‘Anonymous’ amazing reviews.... scroll down and find the 1 and 2* reviews with persons name and detailed issues for a balanced view. I give Wren 1* as there isn’t a zero. Once they have your money they don’t care, flashy showroom, all sales driven.”

Helpful Report

Posted 6 years ago

Wren Kitchens is rated 4.6 based on 3,804 reviews