Wren Kitchens Reviews

Name: Wren Kitchens
Address: Wren Kitchens The Nest Falkland Way, Wren Kitchens The Nest Falkland Way, North Lincolnshire
Rating: 4.64

4.6 Rating 3,775 Reviews

92 %

of reviewers recommend Wren Kitchens

Company Reviews

Questions

Metrics

4.6

Based on 3,775 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03451277008

Email:

reviews@wrenkitchens.com

Location:

Wren Kitchens The Nest Falkland Way,
Wren Kitchens The Nest Falkland Way
North Lincolnshire
DN18 5RL

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Wren Kitchens 1 star review on 24th June 2025

Emine Gilgil

Wren Kitchens 3 star review on 27th May 2025

Phil D

Wren Kitchens 1 star review on 15th May 2025

Joe

266

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A nightmare that is still in progress. Zero management, poor communication, job unfinished, no tap or sink (not even temporary one) and left with no resolution. No washing machine (week 7 and counting). Delivery of quartz to wrong depot THREE times. Poorly designed e.g. Sink doesn't fit. Once the sale is complete no care at all. Avoid unless you are looking for stress, expense and like having to kitchen or washing machine indefinitely.”

Helpful Report

Posted 5 years ago

“incorrect units delivered, we were blamed for this despite agreeing everything in the showroom and shown what we were to expect. Delay in sending out the correct units, been without a kitchen for 4 weeks now and again a part has not been delivered today as promised. Asked for details of the CEO of the company but were told details were on their website, the same customer care team we had already complained to. They ask for reviews and then ignore that we have had an issue.”

Helpful Report

Posted 5 years ago

“WARNING - DO NOT USE WREN KITCHENS IF YOU ARE ORDERING A QUARTZ WORKTOP AS PART OF IT!! Wren has not completed our kitchen installation after 6 weeks of waiting. I am still waiting for quartz worktops after they failed to turn up twice and have actually lost them or just didn't bother to make them. Despite many phonecalls to chase this up through management - they will not tell me if they will be made or even installed. They have offered to cancel the worktops which is of no use to me after 6 weeks - I just want them installed. I have read many reviews from people who are experiencing the same problem with the company Wren uses - J Rotherham.”

Helpful Report

Posted 5 years ago

“Firstly the service in the show room is good that’s the only good thing about this company. Arrival is average of the units. They came and they were damaged had to replace two units. The worktops are a nightmare. They sent two different companies out at the same time because they were so confused with who was doing it. The team who came out from J Rotherham’s were rude and condescending. Gave us a price for up-stands and we had to put for it immediately or they weren’t able to template it. This was contradicted by Wren. 7 days after templating we are still making calls to find out price and time frames for the fitting of the worktop. After all the hassle of this the guy said they would now give us a more accurate price instead of the £300 he said was a standard price. They are now saying they will be 20 days and won’t go into production until we have paid for the upstands. We have spent on average 4 hours to this company. Friday they told us we would have a price by Monday. The Monday has come and we have now been told we still have to wait a further 20 days for worktops and that we have to wait 48 hours for the price to be given to us even though they said it would be £300 today! It’s confusing and unprofessional. Also they scream about how their shelves in the cupboards trump their rivals, they don’t even sit in the holes! Absolutely disgusting when you have spent thousands on the kitchen! We are still no further this company is ridiculous, no one takes responsibility.”

Helpful Report

Posted 5 years ago

“Beware of using bleach on your Wren kitchen. We bought a wren kitchen the Milano range, in February.2019, last month we notice discolouration, run marks on two panels, which must have occurred when steaming our tiled floor with diluted bleach, Wren have refused to replace under warranty, claiming bleach should not be used in the kitchen, refusing to accept that most kitchen products contain bleach, therefore the kitchen is not fit for purpose ( the kitchen is not soft furnishing). No caution is given using bleach products before purchase or advice after care. So be prepared to risk food poisoning to ensure your kitchen maintains its paint finish, and your warranty!!!!!!!!”

Helpful Report

Posted 5 years ago

“How stressful! We are relieved that the kitchen is in and that we no longer have to deal with Wren on a daily basis. We were so excited and seemed reassured when visiting the showroom. We explained (Thought we had explained) exactly what we wanted - We wanted cupboard doors in our utility room to cover the washing machine, Dryer and boiler. The fitter came round for a 'pre fit'.. This was basically to re-measure what had already been measured, There was no mention about what height we had to have the plumbing or anything mentioned about the utility, however.. Being someone that hasn’t had a kitchen installed before, i wasn’t actually sure. Once the items were finally delivered and the installer came in we were told that the plumbing had to be moved and that I had to find a plumber before the next morning to do the job, after the stress (and additional cash) of this unexpected work the fitter tells me that he can do this for an additional £130.00 which we obviously had to go for due to time constraints. The cupboard/ More hidden costs – mentioned before in the utility room.. we obviously told them at the showroom what we wanted, assuming that it would be fitted (However that would be) However no frame/Materials where sent, basically to be told we had to pay £450.00 for a Wooden frame!!!!! And the frame wouldn’t of been the same colours etc as the doors. We asked for Wren to take the doors back as would rather pay a carpenter/not give them/the fitter any more money. Following on from this.. There are the little things that link up to complete the kitchen.. 1. No hole cut for the vent of the extractor fan. 2. No hole cut for the plug of extractor fan – leaving the electrician to hope for the best to find the socket. 3. No hole cut for the gas and electric – electrician had to move/cut the glue used to get the cupboard out to find the plug. Gas fitter had to then come in and guess where the pipes where. 4. Plinths fitted to untiled floor so would not go back in – fitter had to come back to cut these down. Customer service/lack of communication 1. Passing the blame on to anyone possible 2. Removing temporary worktops – being told it should be done by the fitter and then not 3. Being told that it was our fault for not mentioning the extra works in the utility If and when we ever have a kitchen done in the future.. I will be avoiding Wren at all costs!”

Helpful Report

Posted 5 years ago

“Once your left the store, it all goes to pot. Delivery would have been fine if the correct items were delivered, it took 3 different people from wren to come and measure before right size of cupboards were ordered again, two weeks later cupboards came and again wrong size sent, we now have to wait another week for wren to sort, on top of this (not told in store) worktop is outsourced to another company who can only come an measure when kitchen is in, first slot for measure 2 weeks then it’s 2 weeks after for instillation. Service from customer care has been appalling.”

Helpful Report

Posted 5 years ago

“I ordered a complete kitchen and fitting service £25k plus from Bedford Showroom, although I raised concerns about Wren service I was assured by the lovely manager ( obviously a liar, and very good at it), that all is sorted with there customer service. To cut a very long story very short, First delivery and installation arrived on the confirmed date, however after 2 days of fitting part of the kitchen there were missing parts and damage to 68 parts. The template for quartz worktops was due the following week, however Rothmans Wrens supplier, were unable to send anyone, and not contactable by myself, Wren or the fitters. After a number of emails and tweets of which I got a standard automated response I decided to cancel the order if the worktops and requested a refund so I could purchase the worktops from elsewhere , the response from Wren was they only refund or compensate once I sign off that the kitchen is complete. I’m sure anyone reading this would understand the kitchen could not be completed unless I I had worktops installed. However this went on and on as no one at Wren has common sense. Any way move forward 15 months 13 visits by installers, many days off to accommodate, delivery, installation on collection of damaged parts and rubbish. We are down to only 12 outstanding damaged items, they were delivered on Friday (18/10/19). But hey ho could not be fitted as they were damaged. I could write every detail but I have a life and refuse to waste time on Wren, although I take great joy every week/month on social media advising everyone DO NOT BUY FROM WREN.”

Helpful Report

Posted 5 years ago

“shocking company. DO NOT BUY A KITCHEN FROM THEM. I had a new kitchen delivered and I was asked what access was like to my property and I had requested they send one of their smaller vans. They sent a 7.5T Lorry to deliver it and it got stuck on my track. The Lorry was then towed out and it ripped and completely destroyed 65 meters of my road which is the only access to my house leaving me stranded at home. Wren have refused to contribute anything towards repairing the road they have destroyed and are denying all responsibility. They also should have sent a surveyor prior to delivery to measure up and they should also have made a note of what the access is like and this never happened. I am now left with repairs costing £4200 just so that I can get access to my house again. Please dont use wren. The units are very poor quality and expensive. I wish I used Magnet”

Helpful Report

Posted 5 years ago

“Do not go near them.....design and delivery good and then the service ends.......the trade persons they have installing are the worst I have ever encountered.....5 days out of 10 no trades persons in our house and were working elsewhere.....turning up at 3pm to start work.....no quality assurance checks....no quality finishing, no managers from Wren available and it gets even better......the plumbing Wren installed underneath kitchen sink has disconnected and we have a horrendous smell in the house as waste is now going into the foundations, and they have informed me it's now up to me to resolve.......and how much did I pay for this.........20k+.........please take my advice....STAY AWAY FROM WREN KITCHENS.”

Helpful Report

Posted 5 years ago

“⛔️ Avoid this company. We needed to order 2 new drawers for our kitchen and they said we had to buy the entire unit again but that we’ll have a discount at the end. Obviously, due to their “company policy” we would only be able to know the discount after receiving the new unit. Having already a Wren’s kitchen we had no choice but to go for it. And the discount was... (drumroll) 20%... we ended up paying £500 for 2 drawers. We tried to complain and explained our disappointment but received no apologies whatsoever. It was as if they’d been through this process many times before. It’s disgusting.”

Helpful Report

Posted 5 years ago

“Appalling service. Their staff are compulsive liers just to get a sale. They are incompetent and miss items off the delivery. They also send you items in various colours - despite you ordering a kitchen in one colour. When you ask them to replace the incorrect item - it can take 3 attempts for them to send you the correct coloured item. I honestly have never dealt with such a awful company. Also one of the appliances we purchased from them was missing a component. Despite reporting it at the time (nearly a year ago) and numerous correspondence since they will not supply the missing item so the appliance it faulty and cannot be used. Says it all really. Appalling customer service!”

Helpful Report

Posted 5 years ago

“Do not order from these they are a rip off changed my order with out me knowing parts missing unfinished product. Two kitchen designers left half way through my design everything got muddled up. It was a complete disaster. I’m devastated”

Helpful Report

Posted 5 years ago

“Wren are fine in the showroom, they promise the earth. Once you've signed that piece of contract, you are no longer a valued customer. Our kitchen was started in May 2019, we've had so many damaged parts it still isn't finished and they really don't want to know about Sales aftercare. They (Wren) decide who will fit your kitchen, you have no say, yet they wash their hands with it once you've signed up.”

Helpful Report

Posted 5 years ago

“AVOID AT ALL COSTS. Absolutely disgraceful company. Wren recommended a fitter who "would be more than comfortable" with our job. He left me with a fridge door I couldn't open. He forgot to plaster the walls before fitting the cupboards. He did 4 hours work in 5 days (assessed by a new independent fitter, whose team managed to complete the full job in 2 days). I paid the original fitter £400 for the plastering and additional work, he didn't complete this work, he has admittedly bought material with my money which he did not use. He is now refusing to give me refund and has therefore stolen £400. I've had to pay another fitter to complete the work, leaving me thousands of pounds out of pocket. I had three home measurements by the Wren team and my cupboards were still the wrong size by 15cm! I've been left with a kitchen that is more impractical than when they started, and I'm now having to pay a lawyer for legal advice to try and recoup costs. The customer service team don't want to know, yet they keep emailing me asking how my experience was. Disgraceful!”

Helpful Report

Posted 5 years ago

“Absolutely nightmare, luckily our fitter was good.Made the kitchen look okay! I would suggest people, read very carefully what you’re signing because customers service is very very bad! They don’t accept their mistakes! Not helpful at all! If you are on Farnborough brunch especially please please make sure you have a proper trained designer!!! Not the one like we have.! Some how he is not working there anymore!!”

Helpful Report

Posted 6 years ago

“The one star is purely for the fitter who was great - everything was going well until the work top was fitted - it is an understatement to say that the customer service has been absolutely appalling from both Wren Kitchens and J Rotherham (who fitted the work top) We are now in the process of submitting our complaint to Ombudsman and have been left absolutely shocked by the whole experience and by Wrens complete inability to deal with our complaint. They seemed great until something went wrong but when it did they really were a clueless, pathetic, horrible company to deal with.”

Helpful Report

Posted 6 years ago

“Kitchen quality seems fine. Fitted by our own fitter who was impressed with quality. However, do NOT order any quartz top s from Wren. They use a subcontracter, J Rotherham who are appalling, leaving a message saying that due to production difficulties they can't fit worktop on the date they had specified, no information just a kitchen we can't use, no sink, no job and NO worktop! Wren are being unhelpful and basically tell us to get on with it!! This is like buying a new car and being told that we'll have the engine at some time in the future!”

Helpful Report

Posted 6 years ago

“Poorly designed a breakfast bar with the plans illegible to the customer. One small and large piece in an open plan kitchen without telling me. Tried to rectify and wouldn’t respond until kitchen completed. Lots of items arrived damaged needing to wait for new ones to arrive. Customer service is poor after you have paid, BEWARE !!”

Helpful Report

Posted 6 years ago

“Nightmare! Spent £24K. Used their fitting service. First fitter walked off the job because it was his Xmas holiday- 17th Dec! Left kitchen in state where but for the assistance of our builder the granite, supplied by Wren’s partner couldn’t be fitted. Next fitter didn’t arrive until 23rd December. Kitchen was ordered and paid for beginning of October. Less than a year down the line kickboard on centre island has come away. Clips too flimsy to hold such a long piece and cupboard door keeps coming loose. Whenever we have tried to complain customer services are rude and dismissive. Demand photos but then say they can’t open them (taken on new I Phone). They schmooze you in the showroom, take your money and then rip you off. Beware!”

Helpful Report

Posted 6 years ago

Wren Kitchens is rated 4.6 based on 3,775 reviews