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Wren Kitchens Reviews

4.7 Rating 3,713 Reviews

94 %

of reviewers recommend Wren Kitchens

Company Reviews

4.7

Based on 3,713 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03451277008

Email:

reviews@wrenkitchens.com

Location:

Wren Kitchens The Nest Falkland Way,
Wren Kitchens The Nest Falkland Way
North Lincolnshire
DN18 5RL

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Wren Kitchens 1 star review on 20th March 2024

Wren Kitchens 1 star review on 20th March 2024

Wren Kitchens 1 star review on 20th March 2024

Wren Kitchens 1 star review on 20th March 2024

Wren Kitchens 1 star review on 20th March 2024

Wren Kitchens 1 star review on 20th March 2024

Wren Kitchens 1 star review on 20th March 2024

249

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give 0 star I would. Customer service rubbish. Quality of work absolutely poor. I have holes in my kitchen which let air in which were supposed to be sealed before fitting my washing machine! There’s a 5cm gap above my dishwasher, not to mentioned 3 holes drilled incorrectly through a cupboard to let the sink waste pipe out (clearly the fitters couldn’t get their calculations correct on where to drill a hole for a pipe, so they punched 3!) my extractor fan sounds like a jumbo jet as they sealant wasn’t done correctly. That’s just the beginning, I see my kitchen everyday and think I wish I had never used Wren! Don’t do it!”

Posted 3 years ago

“Firstly let’s remind everyone that this company sacked 700 employees at the start of the lockdown. I did purchase a wren kitchen, this was delivered just before the lockdown and was thrown in my conservatory. I called to asked about fitting but with very rude customer service, I have had to get local builders to fit it. Panel colours don’t match, handles missing, sink scratched badly Contacted Custer services head office Barton to be told I will not be getting replacements or any refund. Dreadful company, customer service shocking! Avoid”

Posted 3 years ago

“Booked to visit Croydon branch as a potential customer. On day of appointment they called asking why I wanted to visit the store and unless I was looking to buy a kitchen from them to be delivered within next 4-6 weeks I shouldn't attend. The staff member was not interested in what I wanted or why I had booked to view the kitchens. He was more concerned about getting garrenteed sales and ignored any of my comments. I ended up reporting him to their customer service team and in hindsight if this is how they behave before you even enter their stores I'm glad I didn't get to buying anything from them.”

Posted 3 years ago

“Dreadful company. Shocking service and staff in southampton”

Posted 3 years ago

“Terrible company! Get kitchen like second hand, very expensive bad very bad quality, very upset. Customer service also could be much better. Very upset. Also designed very very bad.”

Posted 3 years ago

“The appliances that were recommended to us by the chester store are awful microwave took 5 mins to boil a cup of water . The freezer burns our food at the bottom and middle the top the food is not frozen properly. The fridge is so wet on the back wall it ruins items in the fridge. DONT BUY CDA Appliances they are useless. Wren didn’t want to know now we are stuck with useless appliances in a very expensive kitchen very disappointing will not recommend to anyone”

Posted 3 years ago

“Extremely poor service. The surveyor sent from Wren measured my kitchen wall unit incorrectly, which has now resulted in the wall cabinet sizes not fitting properly. I contacted the store in Hayes, they were extremely unprofessional and refused to help or escalate this. I contacted the customer services head office and after 3 days of constant chasing via emails and telephone, i was told i was at fault as I should have checked the final details myself. I explained I am not an expert in kitchen measurements and hence why Wren send their own measurer. It is their mistake and they should rectify it. They stated, I would need to purchase the correct cabinets at an additional cost ((£500) and did not accept the mistake and breakdown in communication from their store team. Nobody explained that the final measurements need to be re-checked by the customer and the installer. We relied on Wren to design our dream kitchen (which mind you was extremely expensive) and now that they have had their contract and payment, they have washed their hands off.. This whole situation has been handed very poorly from start to end. The error has been made from Wren's side. I'm now unsure if the compliance officer even measured the wall correctly or if the team at the store did not update the design accordingly. There have been more than 3 people from the store involved with my project which has probably contributed to the error! It has given my family and I unnecessary anxiety and stress in the midst of the pandemic. We had put our complete faith into Wren to design our dream kitchen and the result has been extremely upsetting. Nobody in the process has even apologised instead they have stated they are not at fault which is unprofessional. I have spent two days of my time calling head office/store and we are going around in circles with nobody actually trying to help. I am critical key worker in a NHS Hospital as such I do not have the time or energy to keep chasing to resolve an error made by Wren. Hence, I hoped this issue would now be dealt with by the right people and I would have the correct units sent free of charge / given some sort of compensation. This whole thing has meant I have to ask the kitchen fitter to the attend the property twice, which has increased my fitting cost! Instead Wren have blamed me for the error and have been extremely unprofessional.”

Posted 3 years ago

“Wren don't really care about customer service. They are very quick to take your money in a very slickly designed showroom. However they don't take on board what you really want and are overly reliant on existing kitchen design. What my biggest 'issue' is with Wren is when things don't go according to plan they don't follow things up leaving their customer in a position where there is a semi completed job and essentially a sub standard kitchen in place with zero support and promises of follow up that just never happen.”

Posted 4 years ago

“AVOID. We paid £14k for the kitchen. We were told the quartz worktops had been brought in-house and fitting wouldn't be a problem. It took four fittings by four external companies to get my worktops fitted. The raft of mistakes made by Wren is shocking and the service terrible. And now they are offering a discount that can only be described as pitiful. AVOID.”

Posted 4 years ago

“AVOID THIS AWFUL COMPANY! We paid £12,500 for them to measure, plan, supply and fit a kitchen. The washing machine did not fit and they wouldn't do anything to sort out the problem. They left it in the sitting room and left a space in the kitchen! They do not give a damn! They are charlatans!”

Posted 4 years ago

“I DO NOT recommend!!! Absolutely awful service! Our wall units do not fit! We told them the sizes we needed in the first place but the units are too big to fit so when have these sizes been changed without us knowing! Won’t replace one cupboard to make it all work out as they’re saying it’s our own fault as we signed for those sizes! Even though they’re not the sizes we told them we need! The base units fit sooo....?? When you pay £17,000 you do not expect to have to pay extra when they’ve used the wrong measurements!!!!😡😡😡”

Posted 4 years ago

“Shut down now”

Posted 4 years ago

“I spent years of saving for a new kitchen to be fitted..I chose Wren because if their in- store staff. Sadly Wren assigned a fitter to install the kitchen and he totally over charged me with constantly finding so called 'Extras' and subsequently charged me more in extras (£1,180.00) than Wren pay him to fit the kitchen (£750.00) So beware !! Wren offered no help & left whole new kitchen experience for my family feeling ripped off !!”

Posted 4 years ago

“The original order for the hob was changed without informing me. Now they have discharged responsibility and left me with a sub-standard hob, which I didn't want. Customer service is absolutely rubbish. My advice to anyone is to go elsewhere. DO NOT buy from this company.”

Posted 4 years ago

“Kitchen is lovely, very happy so far, fitters good. SHAME about salesman adding set of saucepans that were not ordered & have charged £189. & refused to deal with problem & unfortunately we have signed to say completed so bank will pay wren. UNHAPPY WOULD NOT RECOMMEND SIGNING. DOCS until fully satisfied.”

Posted 4 years ago

“I’m literally sitting here in tears!!! From an absolutely useless so called Wren kitchen designer to a manageress who could not be bothered to pick up the phone and apologize for errors on my order...I could go on and on...it’s been a painful process!! Currently fitting the kitchen and it looks awful, huge gaps between the wall and units, something I emphasised on not wanting to see!!! So much money and they could NOT care less!! Absolutely gutted!! My dream of having a beautiful new kitchen has turned into a complete joke!! Don’t waste your money, time or energy on Wren, seriously use another company if you can!! I don’t even want to hear the name Wren, makes my blood boil!!!!”

Posted 4 years ago

“Wren kitvhens definitely doesn't follow their motto" nobody will beat our quality and standard". The customer service is awful. Decition to be make take take forever. 13 units ordered and 13 are dameged . Maybe we can make a share case in the court? More people will make it stronger. Because enough is enough”

Posted 4 years ago

“customer service is appalling Wren I’m appalled with your after care, 6 months on and still waiting for a resolution, my high gloss kitchen are chipping, after the salesman quoted they were solid, there actually covered with a thin spray of gloss, my doors have gaps where there not aligned, the edging on my work tops are very sharp, enough is enough now, I’m taking it further, my high gloss wicks kitchen I had before was a far better quality than the new wren unhappy is a understatement!!”

Posted 4 years ago

“Shabby service still not finished after 2 months. Cut worktop wrong 4 times! So fed up a lot of money wish i hadnt bothered. Wouldnt say cabinets are any better quality than anywhere else. All the promises of the wren experience fell flat. Save your money not worth it.”

Posted 4 years ago

“I tried to have an uncomplicated quick look around a showroom today. I felt that I was not allowed to have this quick scan over the ranges without needing to answer a range of questions from the moment I walked in. I was a bit irritated by this and then had to suffer sarcasm from ‘welcome’ staff. Not intending to return for more of that.”

Posted 4 years ago

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Wren Kitchens is rated 4.7 based on 3,713 reviews