Name: Wren Kitchens
Address: Wren Kitchens The Nest Falkland Way, Wren Kitchens The Nest Falkland Way, North Lincolnshire
Rating: 4.65

“Horrible experience. Cheap quality. Horrible customer service experience. Measurements are totally off. They installed lot of fillers. Didn’t utilize the space well. Please don’t buy from Wren. My kitchen looked much smaller than before. My worst decision ever”

Helpful Report

Posted 1 year ago

“From planning and paying we had a straightforward and professional service, then things went beyond dreadful thereafter.. missing a hob , was told to go buy one myself from b&q, they may re emberse me , said they would deliver a replacement hov and a washing machine arrived !! Still no hob. Was then told a delivery would be made today so we cancelled our weekend plans, low and behold , no delivery , again told to go buy one from b&q… a van arrived , no hob but to collect the washing machine that was meant for another family elsewhere. Total incompetence and attitude is not my problem mate… avoid at all costs if you value your mental health . Complaints sent and awaiting a resolution but dont hold out much hope sadly”

Helpful Report

Posted 1 year ago

“Whatever you do please, please, PLEASE do not buy with Wren! It’s been one thing after another and from my experience, I’d warn everyone to steer clear for your own sake! We had a number of issues with cupboards being incorrectly measured (and having to fight for a free replacement), damage cupboards, stained cupboards, missing items and I think the cherry on top of the cake, when Wren came out to install my Quartz tops they damaged one of my front facing decorative panels, didn’t tell us and sneakily tried to cover it up - it’s been such an awful, disheartening and disappointing experience. They rifled through boxes to try and find the repair kit, opened and (really badly) tried to fix the area and now it’s just… well, there’s nothing I can do about it to fix the bodge job they’ve done. You pay SO much more money to go with Wren for their “quality” but they end up being the ones to damage your kitchen! I know this probably doesn’t happen to most people (we were clearly one of the very unlucky ones) but they just clearly aren’t this high quality brand that they present themselves to be. So many of my contractors warned me about using them, one even saying “can’t you try and get your deposit back” and I just WISH I had listened. Quite frankly, it’s the deceitfulness that does it for me. It would have been a totally different story if they’d have just been honest and open about this issue/damage. My recommendation would be to please do your research and go with a different kitchen manufacturer/company instead!”

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Posted 1 year ago

“Do NOT BUY very poor kitchens Wrens sold a white gloss kitchen, purchased in February and installed in March, kitchen units have paint wearing away. Spoke to Heather from customer care team who said the paint wearing off was due to me. Then spoke to her manager Alex, who said he couldn't help me any further. I will be raising awareness on all the platforms I can possibly find. Go elsewhere with your money. I'm now taking them to court and also complaining to furniture ombudsman. But they have denied all responsibility and tried to sell replacement kitchen units, let alone replacements with installations. I asked for them to visit the flat to see the kitchen unit issues, they refuse to do this.”

Helpful Report

Posted 1 year ago

“i purchased my kitchen June 3 2023 BEWARE OF FALSE ADVERTISING WREN KITCHEN i purchased my kitchen June 3 2023, I still do not have a working kitchen. I get ignored, my emails passe3d on to different people... same question gets asked of me again and again with no resolution. Gordon (designer) was great. It ended there. I have paid in full. They sold me shelving that is unusable (will not refund) and I cannot get my kitchen finished. Thai is the worst experience I have ever had any where in the world. I just found a facebook page of all who are in same boat - SHOCKING! Date of experience: 03 June 2023”

Helpful Report

Posted 1 year ago

“I would not under any circumstances advising purchasing a kitchen with Wren. We paid Wren £26,000 for our kitchen who in return have put us through hell. While the design staff at the store were excellent, the substance of our complaint is directed at Wren’s senior management team and their handling of issues with our installer who have since closed ranks and refuse to engage with us. We are in the process of initiating legal proceedings as a result. In summary: 1. We were saddled with a substandard installer (after the first two installers pulled out close to the work commencement date). Note they have different grades of installer from A-C – for anyone who is using Wren insist they supply you with a grade A installer. 2. The installer allocated to us was, we later learned, Grade C (we had no idea the standard between installers was not uniform). 3. As a result of the first two installers pulling out the third installer was allocated to us close to the work's commencement; as a result (and it has since transpired) he grossly overcharged us for certain supplemental works because he only provided his quotes a few days before the works were due to start. We had no choice but to agree. Turns out the amounts he quoted were 50% more expensive than the same works quoted by a “Grade A” installer. 4. The installer Wren provided us with has since been dismissed for misconduct following our complaint. They were also the subject of a police complaint we had to make for harassment and intimidation; among other things the installer demanded money from us for works he had not performed. 5. The installer damaged certain white goods in our kitchen which Wren is refusing to pay for on the basis that we did not purchase the white goods from them. 6. The relevant Wren staff at the time expressly told us they had issues with this installer and that our complaint was the “last straw”. Wren’s management however are now representing his dismissal was nothing to do with us. We were saddled with a woman called "Sue O’Rourke-Reel" an "operations manager" who refused to answer our telephone calls and told us over email it was necessary to keep everything in writing for clarity. A data subject access request revealed they had issued an internal instruction not to speak to on the phone. Unreal. 7. Wren misrepresented to us the effect of a signature on a document the purpose of which they told us was to activate the guarantees for the kitchen – in fact it was to certify the kitchen was complete (when it wasn’t) with the result that Barclays Finance paid out to Wren the full amount of the purchase price and the repayments started (this is how it works for anyone on finance). We lost all our leverage over Wren at this point and are bringing a separate regulatory complaint in this regard. Be really careful what Wren ask you to sign. 8. Another example of (7) was when the Area Manager Rodney Strowger effectively tried to procure our signature by fraud attended our house to investigate certain issues with the workmanship he asked us to sign “that he had taken the photos” of the issues. In fact what he was asking us to sign was a contractual waiver to say there are no further issues. He did not explain this to us. This is how they operate. 9. Likewise tried to escalate to a director Mark Pullan that they had appointed an unhinged man as our installer but my emails were ignored. You use Wren at your risk.”

Helpful Report

Posted 1 year ago

“Purchased designed kitchen units at the cost of nearly £10000, got fitted in November 2022. After 10 months, the hinges on 4 doors came off. I emailed Wren, they said you can buy the double brackets with 4 screws to secure the hinges. We had to fix them by ourselves. Now nearly 18 months after, the doors started to bubble badly. I emailed Wren again, they said “this is due to excess moisture from normal cooking or cleaning products being left on the door for a long period that caused the rippling effects” My kitchen is 20 m2 and we clean by normal surface product with kitchen rolls??? When asked how can moisture sit on a door surface for long periods of time, they said they are not the one using the kitchen. Very rude and unhelpful customer services. Finally, they want me to pay £303.84 for 3 sets of door replacement and we have to fit them in ourselves. Please avoid at all costs!! The quality and customer services are a joke!”

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Posted 1 year ago

“Wren designed my full kitchen adding everything i needed to my provisional order. This included additional accessories like bins for my island, sink cabinet caddy bins etc. following day the manager called jack called me and discounted me £1000 on a £13k kitchen which was a surprise to me and agreed the deal. Later I received my delivery discovering that things were missing. I then checked my order and they had removed items off my order on the little things i didn't even notice! The matching splash back was removed off the order but when we saw the 3D visuals they were clearly there. This is biggest scam iv seen and would not trust!! Avoid!! If you do finalise you order please check your order and every item as they will doing anything to force a sale with miselling. I now have to pay extra £1200 to buy this missing items! Absolutely unacceptable! Oldham branch!”

Helpful Report

Posted 1 year ago

“My cupboard doors delaminated. The customer service was awful. All they wanted is for me to spend more money with them to rectify a problem that was of their making. Eventually they offered me some compensation, but I do not recommend Wren kitchens.”

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Posted 1 year ago

“Avoid WRENS once you part with your money that’s it. Fitters very unprofessional, poor quality work , took from 28 June 2023 - Feb 2024 for kitchen to be completed, cannot list the amount of issues, leaking sink etc. Have added a few photos”

Wren Kitchens 1 star review on 20th March 2024

Helpful Report

Posted 1 year ago

“We had a wren kitchen fitted just before Christmas 2022. I was initially concerned about quality as it appeared poor but a friend assured us that they were happy with theirs. We are now almost 15 months post installation and the problems are appearing. About a week ago one of our cupboard doors didn’t close properly. When I opened it to look I saw that the screws holding the hinge to the carcass were loose. When I opened the door again to tighten the screws it fell off in my hand. Literally fell off onto the floor! I also noticed the same thing was happening to another door and that a decorative panel over our fridge had fallen off. I contacted Wren customer service and they ignored the decorative panel and said that the door falling off was accidental damage. Their warranty is on quality and fitting apparently. I have asked several times for them to explain how and why this is accidental damage but they just refuse and close my car saying it has been resolved. It has not been resolved!! In my opinion, the chipboard carcass has disintegrated around the screws due to the poor quality. Avoid Wren! You cannot trust them to honour their warranty and the quality in my experience is extremely poor.”

Helpful Report

Posted 1 year ago

“DONT EVEN CONSIDER A WREN KITCHENS. ABSOLUTELY RUBBISH. THEY DONT HONOUR THEIR GUARANTEE.. Less than 6 months old and edge of panels flaking to the toutch. Also. A white patch on a door where the paint hasn't taken. (The sales person I spoke to said this frequently happens as the edges are only stuck on and sometime the plastic seals are put on the door front before the paint has actually dried ). I was told be the people in the showroom not to worry as it was under guarantee. I was also dealing with my husband CANCER at the time and going from hospital to hospital. We spent our retirement money on this. When contacting Charlotte from customer care. Who was quite abrupt and insisted it was customer damage. THERES NO WAY A WHITE PATCH IS CUSTOMER DAMAGE OR FLAKING . SOSTAY CLEAR GO SOMEWHERE WHERE THEY WILL HONOUR THEIR GUARANTEE. I HAVE ALSO READ SIMILAR FROM OTHER PEOPLE.”

Helpful Report

Posted 1 year ago

“Avoid Wren like the plague if you are considering purchasing a kitchen. The pre-sales experience was fantastic up until we'd parted with our deposit. The measuring team got the measurements woefully wrong on two separate occasions and after spending ages designing what we considered to be our dream kitchen we ended up having to settle for a much smaller option but ironically paying more. The delivery experience was terrible and our kitchen fitter said it was by far the worst he'd ever had to install (we had to pay him extra because it took him 2 additional days to fix all the terrible miscalculations). Every department seemed to fob off our complaints and pass the buck and we were advised that we couldn't put in an official complaint until after the kitchen had been installed. Obviously now the kitchen has been installed they are washing their hands of it and it is honestly, the worst post-sales experience for such a high ticket item we have ever experienced. Please avoid and use Howdens or someone else!”

Helpful Report

Posted 1 year ago

“Will never not rate this terrible company 1 star. All I can say is read the contract! The designers measurements were wrong, and we didn’t realise until we started to fit it. Called head office only to be told we can’t get the new size unit we needed free of charge, and no refund on the unit that doesn’t fit because in the contract you have to measure yourself, and you can’t go off the designer’s measurements alone. Never heard of a policy like it. I used to work in a kitchen showroom and if the measurements came back wrong, we replaced the part for free.”

Helpful Report

Posted 1 year ago

“Poor quality units crumbling after less than 1 year which Wren are advising is not a manufacturing fault - I can only assume they were designed to be rubbish quality and not even last a year then?! Would not recommend!”

Helpful Report

Posted 1 year ago

“I bought a Wren kitchen 18 months ago. Worst decision of my life. My kitchen has been fitted 3 times due to numerous installation and product issues. I received a small amount of compensation from the Ombudsman but it wasn’t worth the time I have wasted on this kitchen. To say I am disappointed is an understatement l. I am now faced with a white kitchen which is starting to chip and show black underneath and Wren offered me a white pen to colour in the chips. Terrible fitters and substandard products. I can not emphasise enough how stressful buying a Wren kitchen has been. Below are some examples of the shoddy workmanship including a dishwasher that couldn’t open as the cooker was in the way!”

Wren Kitchens 1 star review on 21st January 2024

Helpful Report

Posted 1 year ago

“They don't even deserve 1*. Wren is not only incompetent but are deliberately out to scam & rip you off. Same as other reviewers here, their salesman measured, 'designed' & sold us our dream kitchen only when it was delivered we found cabinets don't fit where they should & these are ones that cannot be trimmed but they don't care, they just want to make you a large bill & get their commission. They purposely sell & send you surplus stuff you don't need & refuse to take it back, because they 'don't have a refund policy'-how very convenient for them. They send you things you don't need but ironically not give you things you do need. We asked for & were led to believe that we had 2 pull out spice racks but only got 1, this is a ploy to get you to then buy extras & get more money out of you. They will feed you the line, 'we will find a resolution' but don't be fooled, all their 'resolutions' will cost YOU yet more money. If I was an expert & needed to check every last measurement myself, I could have just designed it myself as well, why would I need or want their designer to do it?? You will never get hold of the lying 'designer' after you've paid & signed on the dotted line. They agreed to refund one surplus item, a whole length of unopened worktop we didn't need but they haven't actually managed to get the refund into my account, a month on, 1 excuse after the other. Takes them minutes to take thousands from you but returning a couple of hundred is too much for them to cope with. No doubt my review will be followed by several FAKE 5* reviews so mine moves down & the effect to the overall rating is outweighed. They will be all polite & apologise, feed you the lines they've been trained to do but not actually do anything to help you with issues they've created or reimburse you what they have overcharged or for the inconvenience & upset caused. They will try to wear you down with the 'oh we're so sorry, we will look into it' lines hoping you'll get bored & go away. Luckily I did not use their installers or God knows what I'd be dealing with now. Disgusted with these scammers, they should be ashamed of themselves.”

Helpful Report

Posted 1 year ago

“We had a Wren surveyor come out to measure up the room before we designed the utility room. Surprise surprise the measurements turned out to be incorrect. One of the units did not fit through the utility room door and another did not fit where it should without having to cut into the wall. – Wren's reply to this " The surveyor is only there to measure up the room, not to make sure the units fit" - I am not joking. " We send you a pre-fit pack to confirm that all the measurements are correct and that all units fit. If you do not do a pre-fit it is on you" -- again I am not joking. Basically, you have to make sure their surveyor takes the correct measurements, so the role of the surveyor is as redundant as it gets. They refused any form of compensation and said this is my fault for failing to do a pre-fit! Amazing. There is more... The hinges supplied were incorrect, the carousel unit was not delivered, and they sent us a sink we never needed, and the delivery people refused to take it back. It then cost me money to have it taken by the council. The "designers" as they called them, are completely useless on site, I am not entirely sure what is the criteria to be employed here but the bar cannot be too high. I highly recommend staying away from the company.”

Helpful Report

Posted 1 year ago

“Wren Kitchens I would like to say a big thank you to your delivery guys for dropping my replacement oven and pretended like nothing has happened. My kitchen fitter saw it and when he confronted them, they totally denied it. Thank you for leaving me with a damaged oven. A lady I also need to say thank you to is Vanessa at customer service. Your unwillingness to help customers when you are in the wrong is top notch. Thank you for trying your hardest to not give me a refund on the oven. When I reminded Vanessa they have breached the consumer act 2015, she immediately closed my case. My advice for people who are looking to buy a wren kitchen is please go ahead and do it if you willing to fight with them over your rights. No point of going into the store where you purchased your kitchen as all they say is “there is nothing I can do, you will need to contact customer service”. All round 10 out of 10 for their unwillingness to help their customers. All they want is your money.”

Helpful Report

Posted 1 year ago

“Wren Kitchens I would like to say a big thank you to your delivery guys for dropping my replacement oven and pretended like nothing has happened. My kitchen fitter saw it and when he confronted them, they totally denied it. Thank you for leaving me with a damaged oven. A lady I also need to say thank you to is Vanessa at customer service. Your unwillingness to help customers when you are in the wrong is top notch. Thank you for trying your hardest to not give me a refund on the oven. When I reminded Vanessa they have breached the consumer act 2015, she immediately closed my case. My advice for people who are looking to buy a wren kitchen is please go ahead and do it if you willing to fight with them over your rights. No point of going into the store where you purchased your kitchen as all they say is “there is nothing I can do, you will need to contact customer service”. All round 10 out of 10 for their unwillingness to help their customers. All they want is your money.”

Helpful Report

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Wren Kitchens Reviews