Wren Kitchens Reviews

Name: Wren Kitchens
Address: Wren Kitchens The Nest Falkland Way, Wren Kitchens The Nest Falkland Way, North Lincolnshire
Rating: 4.64

4.6 Rating 3,776 Reviews

92 %

of reviewers recommend Wren Kitchens

Company Reviews

Questions

Metrics

4.6

Based on 3,776 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03451277008

Email:

reviews@wrenkitchens.com

Location:

Wren Kitchens The Nest Falkland Way,
Wren Kitchens The Nest Falkland Way
North Lincolnshire
DN18 5RL

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Wren Kitchens 1 star review on 24th June 2025

Emine Gilgil

Wren Kitchens 3 star review on 27th May 2025

Phil D

Wren Kitchens 1 star review on 15th May 2025

Joe

266

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Happy with kitchen appearance and quality. Good customer service. All delivered on time.”

Helpful Report

Posted 5 years ago

“Easy process from planning to delivery. Very good communication from customer services. Pleased with look and quality of kitchen.”

Helpful Report

Posted 5 years ago

“AVOID. We paid £14k for the kitchen. We were told the quartz worktops had been brought in-house and fitting wouldn't be a problem. It took four fittings by four external companies to get my worktops fitted. The raft of mistakes made by Wren is shocking and the service terrible. And now they are offering a discount that can only be described as pitiful. AVOID.”

Helpful Report

Posted 5 years ago

“AVOID THIS AWFUL COMPANY! We paid £12,500 for them to measure, plan, supply and fit a kitchen. The washing machine did not fit and they wouldn't do anything to sort out the problem. They left it in the sitting room and left a space in the kitchen! They do not give a damn! They are charlatans!”

Helpful Report

Posted 5 years ago

“DO NOT GO Near!!!!!!”

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Posted 5 years ago

“We are really happy with the final design and finish of the kitchen. I was a builder for 10 years and was dubious as the sales approach is cringey, being shown the competitions units and walked around. It would be like going to buy an Audi and them showing you why it’s better than a bmw, very unnecessary! Designer was really good (Poole branch) I think you need to have 80% of a plan before you go as they can’t visualise your room. The design ended up working brilliantly. We got a large kitchen with quartz tops, 1m x 2m island unit and integrated fridge freezer with quartz tops for around £13k and this was the cheapest price we found. Another annoyance is the “sale” we phoned up to see if there was any movement in price and were told “the sale in which you were buying your kitchen has ended so your kitchen has actually gone up £1500, if you want the original price we need a deposit today and I will need to ask my managers manager if that’s ok” I work in car sales now and this was a tactic used 10 years ago!! All felt a bit underhand! The 3rd party quartz fitters were a bit rough and ready but great quality, they then went bust and we do have a chip on the surface that I doubt Wren will sort. I did report it 3 months ago without reply. I think Wren is 90% of the way to being brilliant and are still the best value out there as long as you know what you want and don’t go overkill on pullouts etc. I still have a mountain of end panels, kick board and quartz upstand so I’m sure somewhere down the line I’ve overpaid but I’m happy with what we got for the money. They also offer 5 year 0% so that’s a bonus as you can use the funds to get more work done!”

Helpful Report

Posted 5 years ago

“I DO NOT recommend!!! Absolutely awful service! Our wall units do not fit! We told them the sizes we needed in the first place but the units are too big to fit so when have these sizes been changed without us knowing! Won’t replace one cupboard to make it all work out as they’re saying it’s our own fault as we signed for those sizes! Even though they’re not the sizes we told them we need! The base units fit sooo....?? When you pay £17,000 you do not expect to have to pay extra when they’ve used the wrong measurements!!!!😡😡😡”

Helpful Report

Posted 5 years ago

“Although I have not yet decided if I will be purchasing my kitchen from Wren, Eden from the Orpington Store was extremely helpful while helping me with the design, and did not hesitate to give me more assistance when I called her again the day after.”

Helpful Report

Posted 5 years ago

“reliable, friendly, accommodating, nothing was to much trouble. kitchen easy to fit with loads of space”

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Posted 5 years ago

“Really positive experience. Our designer worked hard with us to create our long awaited kitchen. Our kitchen arrived quickly and the plans were easy for our fitter to follow.”

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Posted 5 years ago

“brilliant service very happy”

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Posted 5 years ago

“Brilliant service”

Helpful Report

Posted 5 years ago

“Shut down now”

Helpful Report

Posted 5 years ago

“Wren showroom gives you lots of ideas, designer takes you through the options for your kitchen space after listening to what you want from your kitchen. Installer arranged needed tradesmen and extras like plastering and tiling. All went very smoothly, and our new kitchen not only looks great, it's a joy to use.”

Helpful Report

Posted 5 years ago

“Wren provided excellent customer service from start to finish. We went to the Greyhounds branch in Chester . Our kitchen is a fantastic quality and looks sensational. The designer was really in tune with what we wanted and made a number of good suggestions. The measure appointment really helped as our build was nearly finished and our kitchen was delivered complete with no issues by lovely guys . The interest free payment was what attracted us initially but I genuinely wouldn’t hesitate to recommend wren or use them again. Diana from Wirral”

Helpful Report

Posted 5 years ago

“We were sceptical about using Wren, based on (old) reviews. However their customer service has been faultless. From the design at the beginning to the final worktop fitting they have been excellent. We had a damaged carcass and it was replaced a few days later. There were also some lighting strips missing, and again they were delivered a couple of days later. Our kitchen looks amazing! The design and the colours are exactly what we had in mind and we are so pleased with it. We would definitely reccommend Wren.”

Helpful Report

Posted 5 years ago

“Have just had my third kitchen from Wren. There is honestly no place is rather go to get a kitchen. One of the most important parts of the house. I’m so in love with the new one, delivery easy and early (on my request), easy to fit as ready built, amazing colour options. Customer service after really easy to deal with, one door had a scratch but a new door sent out 3 days later. I’ll be back for another next year. Thanks wren 💕”

Helpful Report

Posted 5 years ago

“Absolutely delighted with my Milano Kitchen by Wren, by designer in Hull was fantastic and the delivery drivers were courteous, the whole process was slick with no issues and i was kept up to date every step. The product is amazing quality and the final product is stunning.”

Helpful Report

Posted 5 years ago

“wren order number-32643605 I would 100% recommend wren kitchen. From start to finish we have been pleased with the service they provide. Our adviser Lee Janaway in Thurrock showroom was very helpful & knowledgeable. We had couple of issues with door & hinges, but been replaced quickly and free of charge. have already recommend to friends and family. We have a beautiful kitchen and cannot praise Wren enough. Surinder Saini sps.saini@yahoo.com”

Helpful Report

Posted 5 years ago

“Great service, they were patient and explained everything clearly. They physically showed us the options available in the showroom which left us confident that what we committed to will not only look good but be functional and practical. They did what they could to bring the kitchen within our budget without us feeling like we were compromising. The interest free credit option allowed us to get other bits sorted such as tiling, a cooker hood, bricking a window up etc... We have had multiple compliments on our new kitchen and long may your professional friendly service and high quality products continue!”

Helpful Report

Posted 5 years ago

Wren Kitchens is rated 4.6 based on 3,776 reviews