“Their cleaning is okay. They used to leave my shoes, chairs and things on top of my bed, though and sometimes on my pillows! However, the worse of all was that my jewelry was lost and when I contacted the owners about it they NEVER even bother to reply. Until this day I was never able to find my jewels, again. They were left in a small box in the master bathroom. Very disappointed that owner did not even bother to reply. I just let it go, but would not recommend to let this workers inside your home.”
“Oh my gosh! I think I’m in love - with the two lovely women who came to my home and cleaned it.
I had become so depressed and felt like giving up. I am a 75-year-old single male, and I have had diabetes for 20 years now. I also need right knee replacement and can barely get around.
Molly Maid came in and performed what I call the impossible. They work so hard and my house is spotlessly clean. What I really like about them is that they didn’t bother any of my “stuff”.
I have not lived at this house very long and I have unpacked cardboard boxes all over the place, and LPs and CDs and DVDs all over the place. They left everything exactly where they found it. They kind of organized and make sense of the cardboard boxes, and they stacked up and straightened my leaning towers of LPs and CDs and DVDs.
For the last five years the only cleaning help I could behind had as their motto, “Out of sight means clean.”.
Every time a cleaner left my house I never knew him how many lost items I would have to search for.
Molly Maid is the answer to my prayer.
They have rejuvenated this old man’s life.”
“The estimate that they have on their website is far from accurate from what they really charge. My apartment is only 500 square feet and in a pretty good state. They did charge $400+ for the cleaning service when the high end of their estimate was ~$270. Also, I was told that they were going to call me once they were on their way but I never receive any calls from them. Also, the day after the service they called me and said that they had called me the day before to approve the over time needed and the extra $ amount needed to clean my apartment. This did not happen, nobody called me to even let me know that they were going to need so much of extra time.
AWFUL service - I will never use molly maids again for this service and I wouldn't recommend this service to anyone else.”
“They told me one price and charged me another. The condo is only 1000 square feet and after 4 hours they called to say they needed another hour. When it was all said and done, they hadn't even done the downstairs!!! They were "so upset that they couldn't finish and would have to come the next day, but charge me for the additional hours. We ended up spending $700 for a deep clean of our condo after moving out!! They said the place was in bad shape! I think they steal money by wasting time. Shame on them if that is the case!!”
“Jasmine and Justin cleaned my home Wednesday. My home is spotless. Best cleaners ever. Thank you for your work and professionalism. 5 stars. I'm a very satisfied customer.”
“Betty and Mary cruz, Team # 9, are wonderful. They are never late, do a better job cleaning the house than I ever did, and are very pleasant company. You couldn't ask for more!”
“Jordan and Cassidy: Team #3
The main thing I really needed done was to dust near the ceilings, as I cannot reach those areas. They did this and they were pleasant. I would have them over once per month IF I were wealthy.
Money aside, they were professional. They vacuumed, dusted, mopped, emptied trash, and cleaned bathrooms.
I would recommend them to anyone who is looking for such services.
Thank you for your help.”
“Team #3 Veronica and Aracel did a great job and were very pleasant to work with. I will now schedule regular cleanings with Moly Maid and hope to see them in the future.”
“Maria and Diana
Do a wonderful job. They have taken care to deal with our sensitivity to cleaning products and perfumes. Even with this limitation the apartment is cleaned well.”
“The company is run by a racist. If you are not Hispanic or do not speak fluent Spanish they will not hire you. 10 of us came home for summer break. We all had experience they would not hire any of us because we were white. The man interviewing us confirmed that. This specific place was located in a suburb of Chicago.”
“I don't understand this company. They give you a price over the phone without ever coming to see your house. The initial cleaning price is an hourly price based on the amount of hours it takes (which is a minimum of 2) and then the following price is fixed based on number of rooms and floors. Hard to imagine you can get a good sense of things without seeing the house first but what do I know?”
“This company is stealing money. Bought a gift certificate to give as a gift and when the person tried to redeem they have been told they are booked and can not get on the list unless someone cancels. Not this week not next week not even through Christmas this year. Tried to call to get resolved and even get refund if they can not clean and no one returns calls or cares to help. They have my 100$ and no service. This is so unprofessional and a scam. DO NOT USE THEM OR EVER BUY A FRIEND A GIFT CERTIFICATE.”
“I’m so very happy!! Shannon, Erin and Michele just finished cleaning and the house looks amazing. They truly cleaned every nook and cranny end it looks wonderful and smells even better! I will use them again in a heartbeat! Thank you Molly Maids for making my life easier (and cleaner!)”
