“I had schedule a cleaning with Molly maids and the time was set the day before between 12pm - 2pm. I not only took time off my busy work schedule to be present at the home, I work from home from 1p-9:30p. I took off work and put my pets with a pet sitter for this cleaning from 2p-6p. When 2pm rolled around with no call or update. I call Molly maids office only to find out they change my time to 4pm. Not only did no one tell me the lady over the phone tried to say they called me yesterday. Which in fact no one called to tell me the time change which I told the relayed to the lady on the phone. She then stated oh I’m sorry I should have call this morning to let you know. Basically proving I was correct. Well again I waited for 4pm to roll around again no call no show. This time I sent them a message through there messaging system. I get a call at 4:30pm stating they are on their way and will be there in 20 minutes. They arrived at 5pm! I had of course take off the rest of work and extend my dogs daycare! At this point I am out a full days work because of their mix up and not informing me. They did not finish their cleaning until 8:45pm which is beyond ridiculous for not only the customer but the staff. The cleaning was good and the ladies were nice. Most likely will NOT use them again due to poor customer service and no communication on time with the customer after a time was established the day before then they tried to lie about it.”
“Molly and Anita have always done a wonderful job since we became part of Molly Maid. Very thorough and take care of everything. We enjoy having them in our house. They are always on time, and we are very pleased and satisfied.”
“They've had 2 jobs clean 2 toilets. All disks and counters and thoroughly dust. One toilets never touched kn outside and hinges and kitchen sink counter only cleaned where there wasn't anything. Didn't move anything. Price too high they're only here little over hour then had to cone back & clean toilet they missed. Same toilet wasn't done first time they came either. I'm done.”
“kind, considerate, always happy 🙂, Maria and Angelica are a great team who consistently do excellent work, and efficiently.
and they love my rabbits and my puppy!”
“I am so happy with Caroline and Suzie at Molly Maids of Troy. They do a very professional job and they are so friendly and attentive to my requests. Thank you so much for making my life so much easier. I give them 5 stars ! ***** Geri Day”
“This was my first time to use Molly Maid, andTeam 5 was on time, professional and had good cleaning ladies. I will definitely use this company again and request Team 5 for future cleaning needs.”
“House cleaners scheduled to arrive between 9.30am and noon .....Late
Two lovely young ladies who couldn't speak a work of English ....Unacceptable
Agreed a fee of $195 for 1 & 1/2 hours to clean master bedroom, two bathrooms and kitchen.
At the end of the allotted time, I called MM to say that the kitchen had not been cleaned.
I agreed to pay another $45 for an extra half an hour.
Still the kitchen wasn't cleaned so I recorded a conversation with one of the girls via a (useless ) phone translation app. trying to tell her to stop cleaning picture frames and work on the kitchen.The response was " Mm Mm "
I'm a retired 78 year old living on Social Security, so the extra charge was an unpleasant surprise for me.
I was educated in England and learned French at school. ... wish it had been Spanish !!
Would NOT recommend this company to anyone.”
“My Molly Maid team were here this morning and did a fabulous job cleaning. I want to thank Katie and Jussara for the excellent job. Glad I switched to Molly Maid”
“My husband and I have been together for 13 years. In our first year he got me a one if a kind porcelain dolphin. It was very important to me. I found it in broken after the maids left. No note or call from the company. I’ve since stopped using them and I will never again. They are not as home friendly as they want to seem.”
“Yesterday my Molly Maid team (Rosa Martinez and Charito Jimenez) cleaned our home. They did an excellent job! Our home is clean and looks beautiful. They are very professional and efficient. I love my Molly Maid team! Thank you Rosa and Charito.”
“Our family is highly allergic to fragrance asked not to wear it if possible. Came in smelling like they had bathed in it. Asked next time not to wear it. Just told hour before they where due after Christmas that we were rude and our contract was canceled”
