“My wife has been using Molly made for about two years. With no issues until recently. We are both working so when they usually come, we are not here. I’ve noticed that four of my liquor bottles have been emptied out, except for a very little at the bottom. Nobody else lives with us. Since this is the first time this has happened I think they sent somebody new who could not be trusted. We are no longer going to use Molly maid. I did not call to complain because I cannot prove it. But I know it was them. My advice if you hire a cleaning company make sure you get the same individual all the time and you are home when they are cleaning your house.”
“I called molly maid after a month of severe illness and hospitalization. I had lost 20 pounds and was very weak. With friends help, I had my kitchen cleaned, refrigerator, kitchen, 1 bath room except the bathtub cleaned really well.
Molly Maid had to clean 2 bed rooms, 1 bathtub, another bathroom, living room. the rooms needed only carpet vacuuming. I had made special request time and again for a my bed and couch to be vacuumed.
This was a DEEP CLEAN and all of this was agreed upon.
3 Ladies arrived. They were very pleasant, courteous and professional. I am sure each of them were good at their job in their own right.
My apartment cleaning was not satisfactory despite all my prior cleaning. The business DID NOT REDUCE charges despite my having cleaned so much already.
The carpets were unclean in many areas, bathrooms had visible stain marks, furniture and mattress was not refreshed. I was not sure what I paid money for.
The cleaning ladies said their vacuums didn't work. They also said they didn't have sufficient time and were rushed. All this despite my having already done the toughest part of cleaning. I still am/was thankful for the team of ladies for they freshened my place at my time of need.
The business called and offered a redo. Said a different team will fix things.
Come the day of redo 2 of the same cleaning team showed up. They looked a bit cross. I would be too. Why did the business send the same team? To punish the team? I felt sorry for the ladies. I definitely was put in an extremely awkward position. I take offense to this kind of business practice.
The ladies did their best. They were pleasant and professional. They got most of the fixes. However, they still didn't touch the furniture refresh - I was sitting right there. They didn't do the mattress refresh either. I could smell something burning from their Oreck vacuum. They were rushed again.
Not worth my money. I would hire the lovely team if they had sufficient time and better equipment.”
“Here's a review you might consider:
"I recently tried Molly Maids for the first time after being less than satisfied with another cleaning service, and I am thrilled with the results! The team Elena and Yuliana were professional, thorough, and paid attention to every detail. My home has never looked better, and I am so pleased with the quality of their work. I highly recommend Molly Maids to anyone looking for a reliable and efficient cleaning service. I will definitely be using them again in the future!"”
“We were delighted with Molly Maid Team 12 (Bibiana, Zaniha, and Cristina). Their professionalism and efficient cleaning exceeded our expectations. Communication was excellent, and their helpful cleaning tips were invaluable. The entire experience was outstanding. We highly recommend Molly Maid Team 12 without reservation.”
“I personally want to thank my Molly Maid team of Colleen and Tami. My husband and I returned home after a harrowing five day drive south. I’m disabled and just had a knee replacement. When we walked in it was sparkling and spotless.They are an extremely efficient team. Very large thank you. We have been with Molly Maid for. many years with always the same success!”
“We are very happy to have team 3 come to our house. They are very hard workers and they are very through. I have breathing problems but the team is done I don’t have any problem breathing. Team 3 is. The best.”
“I scheduled a month in advance to have my condo cleaned two days before Christmas. On the day of cleaning I waited and waited and finally called only to find out they somehow took me off the schedule. Unfortunately whoever is doing the scheduling needs to change the way they are doing it. Maybe a system update?”
“Ana and Bertha are my 2 regular team. They do a great job with little input from me. I've been using Molly Maids for several years and find them very easy to communicate with when needed.”
“Team 13 from Molly Maids came to my home and did an amazing job. I was so pleased with both their performance and professionalism. This team brought their own equipment and everything that is necessary to do an awesome housecleaning job.
I appreciate the hard working team 13 so much that I have requested the same team whenever I am on the schedule.”
“THEY ARE "THIEVES". I used them for a wile.. ended up without my DIAMOND EARING and my LOUI VUITTON PURSE. Their answering lady suggestion was, "make a police report ". They said they are trustworthy THATS NOT THE TRUE they never got back to me with a solution. YOU JUDGE......????”
