Aliexpress Reviews

Name: Aliexpress
Rating: 1.40

1.4 Rating 3,372 Reviews

9 %

of reviewers recommend Aliexpress

Company Reviews

Questions

Metrics

1.4

Based on 3,372 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 18th September 2025

674

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have asked 4 times for a replacement keyboard or a refund under the guarantee they advertise. I have not heard back ONCE This is totally annoying and bad business. I would not recommend this business. Stay away from this company based in China.”

Helpful Report

Posted 6 years ago

“just for the review it is worth one star. ordered eye glasses , first time instead of reading I received for distance and it bothered my eyes outdoors. second time got discount from seller for just new lenses correct for reading. instead of e.pachet ... seller saved few cents and shipped air mail. when I received the lenses after installing them on my old frame I found I could not read ... blury and poor quality . both times I do not get my money back. they are a bunch of layers!”

Helpful Report

Posted 6 years ago

“Can't put no star or I would. Shipped non working product the return address knowing that international shipping costs are more that the product is worth. No tech support, no return emails to answer questions. Beware, not spend your money here.”

Helpful Report

Posted 6 years ago

“So happy that I read the review first. I was planning on order 1000.00 worth of stuff for my business. While reading the reviews I had this bad feeling. Thank to all of the review I won't be dealing with this company. Thank guys Debbie”

Helpful Report

Posted 6 years ago

“ABSOLUTE SCAM - DO NOT BUY EXPENSIVE ITEMS FROM HERE. THEIR BUYER PROTECTION BLAH BLAH BLAH IS JUST A LIE. I'VE LOST 600 DOLLARS BUYING A FAULTY ELECTRICAL ITEM THAT CANNOT BE USED IN ANY WAY. THEIR CS IS BOTS, THEY TELL YOU ALL THE KIND WORDS, BUT IN THE END THEY ARE JUST BOTS. I TRIED TO RESOLVE THE ISSUE WITH ALIEXPRESS BY SPEAKING TO THEIR 'KIND' BOTS DOZENS OF TIMES. IN THE END, THEIR CS IS JUST A WASTE OF TIME. I LOST 600 DOLLARS FOR A PRODUCT THAT I CANNOT USE. DON'T TRUST THESE CHINESE SELLERS WHO SAY THEY HAVE THE BUYER PROTECTION, WARRANTY ETC. THEY DON'T ACTUALLY PROVIDE ANY PROTECTION NOR WARRANTY WHATSOEVER. LOW CHINESE STANDARDS, LOW BUSINESS ETHICS. NOT FIT FOR GLOBAL TRADE - DO NOT BE FOOLED, DO NOT USE ALIEXPRESS.”

Helpful Report

Posted 6 years ago

“Don’t deliver your order just say it was delivered no signature obvs never sent. Opened a dispute waste of time it’s just automated rip off company”

Helpful Report

Posted 6 years ago

“Horrible service. No number to talk to a human. Chatting with bots that end session for no reason! Can't get my issue resolved. Stay Away!!!! Definitely not worth it!!!”

Helpful Report

Posted 6 years ago

“I ordered 30 bottle lights and only received 10. I have tried to renew my password so I can send feedback directly but verification code makes no sense! Please check my order and send the other 20”

Helpful Report

Posted 6 years ago

“Paid but did not receive my item There is no way to recover your money it's a total con. Avoid at all costs!!!”

Helpful Report

Posted 6 years ago

“ordered 4 products two month ago .received only two, that also after one month. Didn't received the other two products still yet. This is my second buy and earlier also same thing happened.”

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Posted 6 years ago

“Ordered months ago, item stuck in China, will never use AliExpress again.”

Helpful Report

Posted 6 years ago

“After reading the reviews, I guess I am lucky to have gotten my order after waiting for two months. Can everyone who has written a review get the word out on every social media site and maybe people won’t buy from this company and they will be shut down!”

Helpful Report

Posted 6 years ago

“Please save yourself some time and do not use this company. It took two months for my order to get here and it was completely in the wrong color. I am going to put this company out all over social media to whoever will read it just so they will not waste their money. By reading other reviews, I obviously am not the only one who is dissatisfied.”

Helpful Report

Posted 6 years ago

“I ordered an afrocentric dress thru Ali Express and was dissatisfied with the product. I made several attempts to get my money back and to return the merchandise. No one ever communicated with me. I ended up throwing away the product along with my money. I would never recommend using Ali Express for anything!!!!”

Helpful Report

Posted 6 years ago

“If something goes wrong with your order, there is no assistance to solve the problem and if their vendors continually fail to complete orders they should not offer there merchandise.”

Helpful Report

Posted 6 years ago

“FRAUD! Never received my item! Can't reset my password to check on order. LIVE chat is an automated computer response - NO HELP! I can't even dispute my order because I can't get a hold of ANYONE! SO ANGRY! SO FRUSTRATED! DON'T SHOP ON THIS SITE!”

Helpful Report

Posted 6 years ago

“Never got my item after MONTHS OF WAITING! They say I did which is a LIE! This company is crooked and should be shut down!!!!”

Helpful Report

Posted 6 years ago

“Bought a grill for my car seller miss sold it doesn't fit my car even though it was advertised as it should, seller admitted theres two sizes but dont advertise that on the advert and aliexpress buyer protection is useless they dont protect you just fob you off week after week saying you will get your money back but you never do. Useless company will never use them again. Sellers can just advertise everything fit your car and you never will get your money back if it dont. Easy con website.”

Helpful Report

Posted 6 years ago

“I could not log in to my account. The log in window kept asking for Verification number after I put my password in. I had to circumvent to finally be on the site, my order is not there. I paid and received an email in Malaysian, and Chinese!!! Thanks to Google translate, it said 24 hours to check payment before seller ships item. When click on Complaints, it takes me to a another seller page. I went to the seller site to read reviews. I could not access to review. Everything is shady and disorganized. Stay away from this site.”

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Posted 6 years ago

“Don’t buy from them they are all thieves and liars”

Helpful Report

Posted 6 years ago

Aliexpress is rated 1.4 based on 3,372 reviews