Aliexpress Reviews

Name: Aliexpress
Rating: 1.40

1.4 Rating 3,420 Reviews

9 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,420 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 4 star review on 17th January 2026

674

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Three things - 1) I'm not 100% certain, but given that my credit card information is only available to a limited number of fairly long-time vendors it's hard to not be concerned about this company when your bank reissues your credit card suddenly due to suspicious activity. 2) The delivery time is long. You're going to wait a long time to get your stuff (because it's coming directly from China). 3) After you wait a very long time, there's a good chance that you're not going to get what you ordered. You ask for a refund and it says you have to upload an image as PROOF that it's wrong. Then, it says you'll probably (probably???) have to pay for return shipping as indicated by the seller. This could be to China. Anyways, your mileage may vary, but at least you've been warned ;)”

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Posted 6 years ago

“I ordered 1 baby shark back pack and you charged me for 4 of them I had to cancel my card because the bank said you tried to charge me a 5th time but the funds were unavailable there is NO number to call you I've already put in a complaint and haven't heard ANYTHING from aliexpress”

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Posted 6 years ago

“Terrible. Buyer protection is a joke if you need to rely on it. Expects buyer to provide evidence to prove non-delivery, which is impossible, rather than expecting seller to prove delivery (easy through providing signature on receipt.)”

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Posted 6 years ago

“Purchased an RC car motor (HobbyWing Ezrun) December 12. The sent wrong size. I sent them proof from their own web site that they did not send the size I ordered. They continued to insist that I had ordered incorrect size. Only resolution they offered was for me to return at my expense (cost $27). This is NOT acceptable and I will NOT do business with them again. Fortunately I purchased via PayPal and they resolved it to my satisfaction”

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Posted 6 years ago

“o start with when I messaged the seller asking them to exchange my items the seller was super rude about it by saying it is my fault that I have ordered the wrong size and refused to exchange the item. Once Aliexpress got involved, it was even more dissatisfying than the customer as they have sent me an email saying, “Solutions: Option 1: Full refund 23.12 USD without returning goods” However, later on sent another email asking for my tracking shipment for the returned item! This is the first and last time I will ever be using Aliexpress, as I am very disappointed in their inaccuracy with the emails!! And both Aliexpress and the seller knew if I were to ship back the item it will cost me a lot and therefore I wouldn’t. The seller said, “Hi you make the wrong ,it will waste a lot of shipping money for you to shipping back the shoes.” Unbelievable customer service on both aliexpress and the seller part never will be ordering from the site or aliexpress again!”

Helpful Report

Posted 6 years ago

“Aliexpress is one of the Scam sites i ever saw. The products are low quality and the sending broken items. Trying to get a refund or return an item is impossible. They drag you on days and days, tell you to send pictures and the site does not upload pictures. and take the seller's side, return the item with our money, which cost us twice the item price for shipping. Then they close the dispute and you cannot get a refund. Total BS Aliexpress”

Helpful Report

Posted 6 years ago

“Do not buy from this site. The products are low quality and the shipping can take as long as 60 days. Trying to get a refund or return an item is impossible. They drag you on, tell you to send pictures and the site does not upload pictures. Then they close the dispute and you cannot get a refund”

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Posted 6 years ago

“Do not buy anything from ALIEXPRESS!! It's a BIG scam!!! They charged my credit card for $65 and never sent my order to me. When i tried to reach out the seller, they gave just stupid smily faces. NEVER order from them!!! I em going to put a bad review everywhere possible.”

Helpful Report

Posted 6 years ago

“I purchased 2 keychains from Ali-Bag Company Store in July 2018 but received only one. They ignored my repeated refund requests. They are very dishonour people. I will never buy anything from this seller. Wondering why AliExpress still allow these bad apples using your platform to sell their products. I will keep on writing bad reviews on them.”

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Posted 6 years ago

“a lying and cheating lowlife company that rips off its customers by deceit..Mr. Ma you should be ashamed for the kind of dirt bag company you are running”

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Posted 6 years ago

“Based on the declaration on the homepage with buyer protection, I thought it was safe to make purchase. I couldn't be more wrong. I bought a bag which came on time but damaged, the bag was not completely finished and vital parts were missing. I requested seller to send a new one and pay for the return of the damaged. Aliexpress manager suggested partial credit of $42.10 or I have to pay the return freight ($103.86 estimated from UPS). The bag cost $60.14. I am either out of $20.00 but have possession of a unusable bag or I have to spend 103.86 to return the damaged bag I shouldn't received to begin with so now the $60.14 bag will cost $164. How is this buyer protection guarantee?”

Helpful Report

Posted 6 years ago

“Er werd een product gezonden dat niet voldeed aan de beschrijving en ook niet werkte. Overleg met de verkoper leverde niets op. Contact met Aliexpress klantenservice wordt bewust zo goed als onmogelijk gemaakt. Enkel mogelijk via een heel gebruiksonvriendelijke chat met een robot. Deze chat is goed weggestopt. Na verschillende pogingen toch een mens tegenover mij gekregen. Men zou mijn klacht bekijken en me op de hoogte houden. Toen werd het weer stil (al twee keer). Vandaag werd ik weer behandeld door een robot die me laat weten dat ik over enkele dagen bericht zal krijgen. Dit lijkt me een bewuste strategie om mensen aan het lijntje te houden. Nu al twee maand.”

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Posted 6 years ago

“Won’t give me a refund site sucks”

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Posted 6 years ago

“I've seen worse! I have 311 orders from Ali Express. like 95% of them are as described. THe ones that are not however are the problematic. Ali Express support is tragic - bad communication and braindead support agents. The last screen protector I ordered was not fitting the exact phone model and seller refused to change it. Ali express support did nothing, even tho I have more than 300 orders with no single complain until now! Braindead....”

Helpful Report

Posted 7 years ago

“I bought wig with a bang from them. I asked that it be 10" in length. The wig was 10" the edge.of the bang to the end of the hair at the back. - much like a toupee. The seller promised to give me a refund. I tried to follow the instructions she was giving for the refund, but couldn't. After some back and forth, and feeling like she was genuine, I allowed her on my account. That dishonest woman not only wrote a glowing customer review in her broken English, but they would no longer take my calls. I tried to get help from Aliexpress customer service without any response. It is so sad that there are people out there who are making China synonymous with fraud.”

Helpful Report

Posted 7 years ago

“I ordered a SSD card from the KingSSD, one of the Aliexpress dealers. The item showed as delivered. I never received it. I went to the local post office looking for it. The Post office can't do anything. The seller won't help and Aliexpress who put out a faulty advertisement about satisfaction guarantee, took side with the seller. I get no refund and waste of time. If you want to loss your money shop with Aliexpress. They sure won't back you and your unsatisfactory guarantee.”

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Posted 7 years ago

“Do not order from aliexpress- they don't have a warranty or refund you if its a larger amount. Return shipping is not an option due to cost. I have never had a problem with DH Gate use them instead”

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Posted 7 years ago

“Anonymous If you had a choice to be eaten alive by hungry Lions, go swimming in a pond filled with Parana fish or buy a product from AliExpress. If I were you I would choose Hungry Lions or Parana fish that would be your best choice. My mistake was not doing my home work and read customer reviews. Warning.........NEVER EVER buy anything from this rip-off joint. Kiss your money good buy. If you live in the U.S. NEVER EVER ship back the junk you purchased.”

Helpful Report

Posted 7 years ago

“Seller asked for cancellation but did not cancel the order by himself. Aliexpress representative is unable to help, I should wait for 1 month until I will maybe get my refund. Terrible customer support.”

Helpful Report

Posted 7 years ago

“I ordered from AliExpress ”FABWIGS” and the order was not at all what was advertised In the photo. I wanted a refund but since I messed with the item to make it better I couldn’t get a refund. I made a dispute. The dispute was for me to return the item and I’ll get my refund. FABWIGS gave their information for me to return the item. They declined my refund because the item was used which they already knew. So not only did Aliexpress steal $109.67 from me but also $30 for shipping to China.”

Helpful Report

Posted 7 years ago

Aliexpress is rated 1.4 based on 3,420 reviews