American Golf Reviews

Name: American Golf
Rating: 1.63

1.6 Rating 155 Reviews

15 %

of reviewers recommend American Golf

Company Reviews

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Metrics

1.6

Based on 155 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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American Golf 1 star review on 23rd September 2023

Mark P

American Golf 1 star review on 2nd May 2021

Jim Lewis

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick and reliable”

Helpful Report

Posted 4 years ago

“Gift card Voucher expired and no date of expiring shown on card. Called customers services and not interested or helpful at all. Tuff luck were her words. Will never buy anything from again. Will also take this matter up with the small claims court as this is cash that should not have an expiry date on it stay so ever. If I could give less than one star trust me I would.”

Helpful Report

Posted 4 years ago

“I work overseas and had a voucher for 100 GBP which ran out 2 weeks ago as I totally forgot about due to working away, was reminded yesterday So I Contacted American Golf Immediately - Answer - tough luck! What the hell!! Absolute daylight robbery which in this day and age should be illegal and outlawed, I’m looking into this further 🤬🤬 Worst company ever!!”

Helpful Report

Posted 4 years ago

“Paid for a birthday gift and paid £9.99 for Saturday delivery so that he would be home to collect it and have it for his birthday today (Sunday). He stayed in and parcel was not delivered. The phone number listed for customer service on American Golf’s website does not exist and their chat line is closed until Monday, none of which is helpful. Now I’ll have the huge inconvenience of trying to chase it up tomorrow in between many other commitments and I’ve no idea when my son will finally get his gift as he works long hours during the week. Huge disappointment!”

Helpful Report

Posted 4 years ago

“Don’t touch them their customer service is non existent. Had faulty golf shoes and because I had them for more than 30 days they refused to refund me the money paid. Will never use them again”

Helpful Report

Posted 4 years ago

“GIFT CARD CON received a gift card in December 2018 which was purchased by friends in September 2018. The card stated it was valid for 12 months. BE CAREFUL it is only valid from date of purchase not from date of first use. Therefore it expired September 2019 and I therefore only actually had 9 months to use it. Very poor customer service response.”

Helpful Report

Posted 4 years ago

“Voucher bought for me by relatives expired after 12 months - but the wording on the back of the voucher did not make this at all clear. Multiple contacts with American golf customer services got me nowhere with no acknowledgement of my complaints.”

Helpful Report

Posted 4 years ago

“Fantastic service from the power-caddy I bought to the advice on club fit. Liam in the East Kilbride branch was very honest and extremely helpful not only on this occasion but also over the last year.”

Helpful Report

Posted 4 years ago

“Extremely slow delivery and order processing. They do not communicate tracking details. Customer service rep was very rude. Would not do business with the online store again.”

Helpful Report

Posted 4 years ago

“Went to purchase a new ping club value £249.00 went to sort out paying told that 2 of my gift cards were out of date by 10 days how do I know if they are out of date if no dates. Are shown on card I was willing to put approx £125.00 to the purchase of the club it’s just a con by the company I will never use A G again and will inform all of my friends also not to deal with this company if their were dates on the vouchers as to when they would run out you can only blame yourself for not using them t the way A G runs this scram amounts to a con”

Helpful Report

Posted 4 years ago

“Do not buy American Golf vouchers NOT Happy with American Golf, £250 worth of vouchers expired by 4 days and they wont honour them, this is a big con and money spinner for American Golf, daylight robbery ! From a loyal customer, not buying American Golf again !”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“There is no issue date on the cards. Some people got as a gift and easily expired. Not recommend buying gift cards”

Helpful Report

Posted 4 years ago

“Do not use American golf 4 weeks for set of irons and still no idea where they are or be delivered can’t get money back as custom fit so got to wait and store are not interested”

Helpful Report

Posted 4 years ago

“Bought a set of golf clubs in the Camberley Surrey branch. Expertly fitted by their fitter Peter. Felt I bought the right clubs for me. Very satisfied”

Helpful Report

Posted 5 years ago

“My son was given a gift card for his birthday. The card has no issue date, but in the small print it says it has to be used within a year. He went to use it a while later, but the card had been purchased before his birthday and it was deemed out of date so he was unable to redeem his birthday present. One very sad 11 year old. Customer service were absolutely appalling - DO NOT USE THIS COMPANY”

Helpful Report

Posted 5 years ago

“Just bought a powacaddy fw5 from American golf, when I got it home it looked like the box had been opened at one end with the band strap only at one end and the cellotape loose, also the battery was not in the box provided for it but inserted into the trolly and the battery box left in the main box. Is this right???.”

Helpful Report

Posted 5 years ago

“Sale items long gone from shelves. Just a con to get you into the shops. I was told most merchandise went on Black Friday !! This is not acceptable!”

Helpful Report

Posted 5 years ago

“Have had problems getting a refund for a faulty golf gps. Have telephoned head office and have been given incorrect information on every phone call made. Be aware there after sales service is terrible . It's over 2weeks and I am still waiting for a refund”

Helpful Report

Posted 5 years ago

“Bought a £120 golf GPS watch which strap broke after only infrequent use over 1 year. Told nothing can be done. Spent over £2k with them in the last 2 years, not a penny more!”

Helpful Report

Posted 5 years ago

American Golf is rated 1.6 based on 155 reviews