Argos Reviews

Name: Argos
Rating: 2.72

2.7 Rating 3,936 Reviews

43 %

of reviewers recommend Argos

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2.7

Based on 3,936 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@argos.co.uk

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"Bought a TV for son for Christmas.\r\nTo find out on Christmas morning that it has a badly broken screen.Then to go back to the Argos that it was bought in.To have the manager tell us that we broke it.Then to phone Argos and told that someone would phone back within 24 hours then to phone again the next day to be told another 24 hours then one hole week later to phone a different number to be put through to someone who said she was a high as we could go.That she had phoned the shop were we bought it from and she had said the manager said we broke it.Never have I ever had such a bad experience with a shop in all my life.will never again shop in Argos they will never get my or my familys money again.And I will be telling as many people about this as I can ."

Anonymous

"Brought an item & choose my collection point, only to find out the location\u2019s under renovation & my parcel sent to a random store . Contacted CS & showed up to a store & is unable to locate my item. Your CS in-store & on phone is unhelpful & complaint ignored."

Argos 1 star review on 30th November 2023

Anonymous

"Such a bad experience! Basically they break my fridge when they bring it and they didn\u2019t take it back because I had to call for return and they didn\u2019t suggest for a discount if I wanna keep it . I had to keep it for 3 days . And after that waiting for refund to be in 7 days and still nothing and now another 7 days of waiting. So basically will be almost a month to get my money back and is not a few hundred is 1.600\u00a3"

Argos 1 star review on 14th December 2022

Andreea

"I have been looking to buy a Ninja air fryer since October but all the Argos in London have out of stock, I have checked all over London, keep checking with all the Argos locations but unfortunately I couldn't find anywhere in London. But when I look in to the reviews for the specific product, I got shocked because day by day most of the people have bought each day 10 to 15 people have bought the item and left so many 5 star reviews, how is this possible that there is no product available in all over London but leaving good reviews that they bought now, today, yesterday,\r\nClearly can be seen it's fake reviews for out of stocks products."

Argos 1 star review on 11th December 2022

Anonymous

Anonymous // 01/01/2019

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Ian Powell

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“Ordered a new cooker came with defective fitting screws so we could not use it. Contacted them within the hour of receiving the oven and after a week of phone calls trying to sort a simple task of getting two screws, I received an e mail saying it’s not an Argos issue I have to contact the warranty company! So it’s now 9 days and counting with a new oven we cannot use . All I’ve done is purchase a new oven paid for it , it came with defective fitting screws and now I’m beyond angry! ARGOS YOU ARE USELESS”

Argos 1 star review on 22nd September 2020

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Posted 3 years ago

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“I had the most horrible experience with Argos. Collected Habitat shelving unit twice in one week and each time the item was received damaged. Argos refused to cover the cost of returning the damaged shelving units, leaving me out of pocket as it was a large piece of furniture and store not local. Horrendous customer service experience with a person called Michael, they are destroying Habitat brand this way also by re-selling returned damaged items! Will stay away from Argos! Do not recommend!”

Argos 1 star review on 14th September 2020

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Posted 3 years ago

Chris

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“I purchased a pair of headphones from Argos Ealing Broadway. I took it home and opened the box and found that there was damage done to the ear piece, and also the volume was quite and fuzzy sounds. I returned everything in the box as normal and went back to the store to return it for a refund. I tried to get a refund but the lady behind the counter told me I already opened the box so I can’t return it. How can I test it out without opening the box? I explained this and showed her the damage. She said no, no refunds because you opened it already. I told her it’s faulty and showed her the back of my receipt where it says faulty items can be returned and refunded. She then said call the number on the back of the receipt. She called me a liar and then I asked for the manager. The manager said you opened the box so you can’t return it. They called me a liar in front of all the other customers and I felt humiliated and embarrassed the way they portrayed me and spoke to me. I will take it higher because it’s consumer rights to be refunded when a product is damaged and not fit for purpose. I hope to get a refund soon but I will never go back to Argos after this experience, I felt shocked as I assumed if you buy something that’s faulty surely you have the right to be refunded minimally. I don’t know if it’s Argos in general or just Ealing Broadway store but i would never recommend that store the way they talk to customers and I feel like as if I was scammed because I’m stuck now with a pair of £40 headphones that I can’t even use now. I have uploaded pictures to support my case, decide for yourself.”

Argos 1 star review on 12th September 2020

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Posted 3 years ago

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Anonymous

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“Website won’t accept orders, even though payment pre-authorised by PayPal - sane for three months now. Pop up message says to reserve and pay in store - this isn’t an option at the moment. Can only contact via live chat. Chat operators close the chat mid-issue every time. Absolutely appalling service. I can’t buy”

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Posted 3 years ago

Lijo Jose

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“USED bicycle sold as NEW! Don't trust them. Complained to customer service, they told me to travel 3 miles to a store to get a replacement. NO remorse or responsibility, not acceptable! Order 6384154701.”

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Posted 3 years ago

Anna Stojecka

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“Just recived a tv, the screen is cracked. No one pick up the phone, no emails, no chat life available. Poor communication!”

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Posted 3 years ago

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Anonymous

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“I have purchased the following item from ARGOS online due to corona virus. "887/3095 Wahl 4 in 1 Body Groomer and Hair Clipper Kit WM8050-800X" . The item sent to me was in a damaged box and to my shocking surprise was used as some hairs were falling from some attachments and battery compartment was clearly opened and was not sealed properly... Disgusting. I tried to send an Email on the address given on their website but it came back saying this Email address does not exist LIAR LIAR... I also tried through their LIVECHAT after spending almost 6 hours in front of my laptop try to chat with some one but all in vain ultimately I have to go personally to return this nasty item(probably infected with Covid 19). Item was taken back and refunded but without my insurance money... Wicked company. It may be an attempt of murder with corona. The item was absolutely a piece of rubbish. Does not worth even 1*. Looks like a £ shop toy... Don't want to waste my time for a review simply "don't waste your money on this toy". I bought it just because of battery life but not tested yet. So never know how long will it last. Simply millionaires becoming billionaires by looting innocent public taking advantage of Covid 19.”

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Posted 3 years ago

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Anonymous

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“Absolute shower of!!! are Argos ordered a 65inch tv half the screen is black shown photos online chat & Instore both agreed damaged in transit Tried calling customer services for the past 2 days keep getting cut off plus live chat absolutely useless will NEVER EVER USE ARGOS AGAIN now stuck with a broken tv till I can get through AVOID ARGOS THEY ARE USELESS”

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Posted 3 years ago

Rob.

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“Item not delivered when stated. Can not get in touch to speak with anyone. Waited 45 mins on live chat to be told they did not know what happened to my order and to try and contact them again in 24-48 hours.”

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Posted 3 years ago

Laura

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“Shocked at the blatant dishonesty!!! I ordered an item from Argos for delivery. When it arrived it had clearly already been opened, the contents unpacked and then shoved back in again. The box was damaged with multiple rips and holes and the contents were hanging out of the top which had a single piece of sticky tape over the item and box to hold it all together. As this was a present I was less than amused. Shocking disregard Argos seems to have for their customers and the money they spend on Argos products!! As you would expect, I left an honest review, with photos evidencing my experience. I was disgusted then when I received an email from Argos advising they would not be publishing my review!! Contacted Argos on social media to complain and was offered £5 gift card but my complaint regarding the dishonest approach to reviews is being ignored!! One has to wonder how many other Argos customers who wanted to report dreadful service have likewise been blocked!! Utterly appalling behaviour.”

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Posted 5 years ago

Ashley

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“Honestly really disappointed Had three damaged dishwashers from argos within a few months time frame. first one we had for few months but it kept leaking and found out it was damaged at back and the weld was broke. so got a replacement and after a further few weeks it had the same leaking issue, had an engineer come out twice to find it had same problem and was dameged at the back again. So today we got the third new dishwasher and had the other taken back. Had an indesit brand one though as was hoping maybe the issue was where the last two bush dishwashers were being kept, plus was told they didnt do them anymore, wounder why. Anyway within 10 minutes of it being delivered i opened it up and took the packaging off to find screws missing from the bottom rear of it and a dent in the side of it, we have just paid for a new expensive product again and gotten something which looks second hand. After talking to customer services and being told we wouldn't get a replacement for a further 18 days was beyond a joke. how many dishwashers must get sent back before someone actually quality checks them before they get boxed up. Having refund and going to use it somewhere we can actually get what was advertised.”

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Posted 5 years ago

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Anonymous

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“Had a fridge freezer delivered and they ripped my flooring in the kitchen and hallway. Now refusing to take matter further as drivers clearly have said it’s not them. Absolutely disgusting!!!!!!!!!!!”

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Posted 6 years ago

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Anonymous

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“I brought a petface house scratcher back in November, and it has broken already. Haven’t even lasted a year, only has it for 5 months.”

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Posted 6 years ago

Tracy Turner (Bentilee)

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“Made my first order yesterday and had it delivered last night, the driver was absolutely brilliant very helpful polite very well mannered will definately be shopping with you again..”

Argos 5 star review on 6th December 2017

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Posted 6 years ago

Jason

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“Ordered my iPhone on the 27th, received an email confirming my order on the same day. I received a text message yesterday saying that my phone will be delivered with yodel on the release date of the 3rd. On the phone all day today with yodel and argos and they all said my parcel was on its way. I was contacted by the help desk on twitter to advise me that "Sorry for the inconvenience but your item is on backorder, and we dont know when it will be in stock. You can wait or order something else" What horrible customer service, what a let down. I will not be using this company again. As a purchase is a contactual agreement between the buyer and the seller, and I received confirmation of delivery by phone and by text i will also be seeking compensation. I am sure that this has happened to others today and I advise you look up your consumer rights.”

Argos 1 star review on 3rd November 2017

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Posted 6 years ago

Freddie Tounge

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“it didnt. they torchered me to ate their companu 5 stars”

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Posted 6 years ago

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Anonymous

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“an employe punching me becuase i was breathing”

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Posted 6 years ago

David Cameron

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“help me nerf gun broke”

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Posted 6 years ago

Lambomaster69

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“FOUND A RAT IN MY CONDOM”

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Posted 6 years ago

Aye

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“Your life”

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Posted 6 years ago

Bob Brebet

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“i ordered a phone and instead got a condom”

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Posted 6 years ago

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Anonymous

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“Received completely broken fireplace , called to arrange for replacement and collection of broken item, received a new one and the broken one has been left in the middle of our flat for two weeks now,had to call and arrange collection service, they haven't showed up on scheduled day and we needed to call to remind, bare in mind we have no storage for large items. The women on the phone was rude and made it sound like we did something wrong even though they delivered completely broken item and didn't even bother to collect it, know I feel like we should just through it in the bin.”

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Posted 6 years ago

Ivan

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“Never again. Argos”

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Posted 6 years ago

Val Ward

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“Bought a mattress with hundreds of four star reviews and it's rubbish. My brother was up at four in the morning it was paper thin and is very uncomfortable. The reviews are clearly made up don't believe them. I've wasted £80 on a mattress and had to buy another one for £100 from another store. Ripped off ! It will have to be skipped !!”

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Posted 7 years ago

Saff

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“Order mid-sleeper bed, first it should be delivered on 3rd of march but they changed it to 9th of March which is fine as these things happen . But when it came i asked driver to put in the room but he refused straight away without looking to room and leave it in doorway which is against the health and safety . Its heavy and not possible for one person to move (as it clearly state 2 person handling).I have autistic kid in home and moving around is already a issue . Now some one from Argos ring me a try to refund delivery charges ( hang on minute i am not here to wave off the delivery charges). Argos should more careful about health of safety with their deliveries to customers rather then about their driver only.I just wondering what they do to old and disable people. I don,t think i would buy anything of Argos again. I know the fact it would be big deal for Argos. But hope management should consider some policies in their next meeting about this. But Very poor”

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Posted 7 years ago

Mumtaz

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“If I could give zero customer service I would. Bought a cross trainer it came with broken parts. Went to tell them. I took pictures. And I took the broken light parts (i couldn't take the broken heavy ones). They told me they won't help me unless I return the whole thing. I reached out to them on twitter, they wanted to give £10 voucher to keep it and it would take 7-14 today to arrive. Before that I bought a scale and it wasn't working. They sell a lot products that don't work so be aware !! And their customer service is horrible”

Argos 1 star review on 10th January 2017

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Posted 7 years ago

MICHAEL BOAK

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“I HAVE JUST RECEIVED A BRAND NEW BUSH TUMBLE DRIER IT IS FABOLOUS IT GOES WELL AT THE SIDE OF MY WASHING MACHINE”

Argos 5 star review on 29th December 2016

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Posted 7 years ago

Alison

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“I purchased a surprise £400 Christmas present from Argos about 2 weeks ago for my son, due to its size this item was home delivery only. Great service, it arrived nice and early on the specified day (today) which was brilliant. However...printed all over the box was photographs of what's inside. My son now knows what he's got for Christmas and the whole special present has been ruined. I spoke to 2 members of staff today, Jenny and Shirley. Both were very apologetic but told me that nothing could be done and that the deliveries are sent out that way. I explained that most large home delivery items are double boxed for protection and privacy, but was told that this is not how Argos send out their parcels. No offer of any goodwill gesture or compensation for ruining my family's Christmas. I am massively disappointed and upset.”

Argos 1 star review on 20th December 2016

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Posted 7 years ago

Robert Manley

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“Argos has Very good customer service...... When they don't have a product in stock.... they will send and reserve a product at their nearest store......I've just bought a convection microwave I got it for a third of the price and I am very happy with it. I couldn't believe I got a £220.00 convection oven for £70.00 robert manley”

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Posted 7 years ago

Argos is rated 2.7 based on 3,936 reviews