“Great customer service daughters new toy wasnt working properly so taken it back and they was fully co-operative and helped out loads and my daughter was very greatful”
“Poor xmas offers really and not much competition between them and other chains. It's the self service checkouts I dislike the most. Staff not too bad really.”
“Customer service person was so ignorant and rude if she did not want to be there dont take it out on the customer!
Will so not return to dowlais top merthyr or any other store to be honest”
“Rotten, stinking 'premium' (Asda? Premium?) Turkey on Christmas morning. Ruined Xmas day. You parasitic, entry level Super(?)market. I warned my Wife. Now she understands why. Should've stuck with Sainsbury and M&S for quality. Even Aldi and Lidl are better. �”
“It was very easy to manoeuvre around their web page from the differing items available. Although my shopping arrived a couple of hours later than scheduled, I was alerted if this and recieved an apology via the driver.
I will continue to shop at Asda, this did not spoil my experience.”
“I have recieved many Asda deliveries in the past and recieved one today after placing an order last night. I feel that the service needs to be praised a lot more as every delivery driver I have had so far has been so kind and friendly and the service is always really good. Thank you so much for your great service and friendly delivery drivers, keep at it.”
“Two weeks in a row my online delivery items missing, one or two items you ask?? I think not! Two weeks in a row my chilled items are not there! Really annoying,offering a refund... just want my items! Couldn't say anything not good enough, two weeks in a row!! Now pregnant women has to go out when meant to be resting to get items! Fuming!”
“From initial phone call through an examination from a friendly and efficient optician from Galway to prescription and excellent glasses and additional help with disablement it was a pleasant experience.”
“Ive had more than one bad experience with asda at the main store in kingsthorpe northampton. If you take anything back the senior staff act as though its a personal affront to them and its coming out of their pockets. EXAMPLE. Bought two pillows. buy one get one free, or two for the price of one, something on those lines. Says machine washable at 40degrees, I washed them on hand wash at 30, came out all out of shape and lumpy. ok, hopefully will restore in dryer. Nope, worse. So back to asda, stand around about 15 mins while staff member goes through the till trying to find them, in the end gets manager, explain to him, he has a look, cant find anything, So he turns to the staff member and says give the lady a voucher for £10, im fine with that. Anyway the staff member goes back to the till, im thinking shes sorting the voucher, stand there a bit more, in the end said," excuse me, what are you doing" "Looking for the price "' When i said, "hang on, your boss "and i emphasised the word boss "has just told you to give me a £10 voucher." Her response was on the lines of think yourself lucky youre getting it. Another one, someone did a bit of shopping for me, Smart price ham .Didnt look at lable just opened the pack it looks like luncheon meat, tastes like lucheon meat, smells like lucheon meat, but according to the pack its ham. didnt realise until i said something about the meat in the fridge. Its ham, he says. Sure enough thats what it says on the pack. Hate shopping there asda products are gross, only buy branded products if i have to shop there, forgot to tell the person shopping for me. oh and they arent the cheapest, do a virtual shop, with branded products and see who comes out tops.”
