“Horrendous customer service- will not use again
Decided to use Asda for home delivery and 3 times in a row now they have cancelled my order as there was an issue of some sort. They are not allowed to tell you what the issue is. funds there to take payment, everything matches but they just automatically take your slot away and you have to rebook. Wouldn't recommend. Didn't try and rectify and just said sorry they are following their process in accordance with their terms and conditions... cus thats acceptable right ?!”
“I was overcharged, I bought 5 items and was charged for 6. Instead of giving me my money back I was sent to the customer service desk, WHICH WAS UNOCCUPIED FOR 15 minutes. I had to wait for 30 minutes, imagine the queue, TIME WASTERS, that wad my last visit”
“They make shopping so much easier, deliveries are always on time and products were of really good quality. So much to choose from and prices are always reasonable.”
“Bought the playday rainbow sprayer for my little girl thinking what fun she can have on a hot sunny day. This has got to be the biggest load of crud ever!!!! Followed all the instructions to a 'T' and the stupid thing would not stay up!!! No wonder the woman on the box is holding it up. I have a very upset girl and a very hot and flustered husband!!! Do not waste your hard earned cash!!! The struggle to get it down and get the water out was even worse!!!”
“It's been more than 10 days since I UNFORTUNATELY decided to try ASDA online instead of TESCO. They didn't respect the delivery slot, and on top of that, the driver was unable to deliver more than half of the shopping because he wasn't able to open the van door (!!!). As a result, I ended up with no food but they charged me for the whole shopping. I have been calling Customer Service since (I even lost count of how many times) and they just are a bunch of incompetents unable to solve the problem. Still waiting for my refund.”
“Rubbish after sales service regarding broken parasol will not be shopping at asda direct again would not replace item broken when itwas delivered still waiting for them to call back after conplaint”
“I ordered shopping to be delivered between 7-9pm. Finally turned up at 10.15. No communication to say it would be late. Customer services were no help. Drivers were cheerful enough but no apology for being late. When I unpacked my groceries the majority of the fresh stuff was next day sell by date. Not much good when I had ordered a chicken on Wednesday for the weekend. This was my first and last internet shop with asda. As a pensioner I thought it would save me s lot of carrying but if I want fresh goods I'll continue to struggle on bus”
“Always friendly helpful staff - pleasure to buy my groceries; my electrical goods and especially my clothes and everyones birthday and Christmas gifts.”
“Asda banned a whole school (Beverly high school ) from going into their store before school because “they’ll be late for class and it’s unhealthy “ people think it’s unfair how certain members of the public have to suffer from Asda’s stupidity! They’re just losing out on profit and students may need to get their lunch before coming to school STUDENTS SHOULD NOT GO HUNGRY BECAUSE ASDA DONT WANT THEM TO BE LATE FOR CLASS ! It is pathetic how Asda want to ban them going into their store before school to get food or drink. They said that if we carry on insisting on going into Asda in the morning they will ban us permanently why are they banning us we have a right to shop in their store with everyone else ! WE HOPE ASDA RETHINK THEIR ACTIONS BECAUSE NOTHING GOOD IS COMING OUT OF IT !!!!!!”
“Asda banned a whole school from going into their store before school because “they’ll be late for class and it’s unhealthy “ people think it’s unfair how certain members of the public have to suffer from Asda’s stupidity! They’re just losing out on profit and students may need to get their lunch before coming to school STUDENTS SHOULD NOT GO HUNGRY BECAUSE ASDA DONT WANT THEM TO BE LATE FOR CLASS ! It is pathetic how Asda want to ban them going into their store before school to get food or drink. They said that if we carry on insisting on going into Asda in the morning they will ban us permanently why are they banning us we have a right to shop in their store with everyone else ! WE HOPE ASADA RETHINK THEIR ACTIONS BECAUSE NOTHING GOOD IS COMING OUT OF IT !!!!!!”
“Asda didnt deliver in my Sunday evening paid for window. Didn't contact me, then rearranged for monday afternoon when I'm in work. (Do you not even review order time patterns?!) Stupid doesn't even begin to cover this.”
“I hav been shopping with asda for about a month every week avarege shop £120 average I changed from another shopping site who after shopping with them decided to send out of date food ! I am so pleased with them on email you get on day you get a summary of items which have a less due date so you can return to driver if not happy but I hav not done this because everything had a least 3 days to go. Also I must commend their drivers so helpful today a young man called Ian could not be more helpful
Well done asda you hav made a housebound disabled lady very happy”
