“Over the past 7 months since my year's subscription (mistake) all sorts of things have gone wrong. Usually it is many items not available or short dates but has included damaged leaking items, leaving a bag of groceries on the van, not delivering bags of items as not on the van and today delivery will be up to 6 hours late (no explanation as to why). Along with overcharging and difficulty communicating with customer service due to language problems. Not once have I been offered free items or vouchers to make up for any inconvenience. I won't be renewing my subscription.”
“Bought Extra special chicken with leeks and pancetta as part of £10 meal deal. Pathetic portions, half a small chicken breast each. Know there's no real profit in it for Asda here but REALLY! Don't bother offering the deal at all if you can't provide an adult portion. Been shopping at ASDA for many years but prices rising a lot. Lidl and Aldi close by....”
“Charged twice for my food shop. Called customer service and got through to foreign call centre who have absolutely no clue what they are doing!! After 40 minutes of trying to explain (I would of had more luck talking to a wall!) I hung up before I totally lost my head. Why they bother having a call centre is beyond me my 4 year old is more educated and clued up than their staff!”
“I haven't used Asda before as they weren't in my area. Shopped there today. Friendly service, great choice and my weekly shop was cheaper than Morrison and a lot cheaper than Tesco. Will use them again”
“This will be my last time I order my groceries online from ASDA what a dreadful company they don't even do what the customer has asked them I opted out for a substitution ignored me two of my items I ordered and it really confuses me I ordered 4 rolls bread rolls that out of stock and 2 cat foods very untrustworthy when a customer opt out of a substitution and they still give the customer a substitution ignored customers I would never recommend anyone to shop online at ASDA. The customer service woman who I spoke to about my order seems to not give a damn”
“I love Asda it’s my go to shop however I am incredibly disappointed that the Asda in Lower Earley have changed their closing times and are now no longer open 24 hours. As a teacher I was often searching the isles at 3/4am looking for last minute supplies for my lessons.
Bring back 24hrs!!!”
“If I could give them no stars I would. Food shop didn't turn up - no explanation. Still took my money. Was told I would be refunded within 5 days - that was over 2 weeks ago.
I since rebooked the delivery and they charged me AGAIN even though it was the same undelivered order. That night I was rushed to hospital so couldn't be there for the delivery. My partner called them and told them this. A week and a half later it is STILL being shown on my account as 'delivered'.
That's 2 lots of over £100 they owe me and no one seems to care or do anything about it, despite explaining that I can't afford to buy more food until I have those refunds. They blamed my bank however I had a refund elsewhere that went in within 24 hours so it's not my bank.
I will never shop at Asda again and I will be contacting trading standards.”
“I hadn't been advised via text/phone call that delivery was cancelled. I found out when I called your customer service. Totally unacceptable and will never use your supermarket again.
Asda shopper acts after her online delivery failed to turn up https://t.co/txpEiW5875”
“Awful customer service. Both online and on the phone. I've been left with no money and no food all because of Asda's new payment system. Just because I amended it. Last time I ever shop with Asda!!!!”
“My home delivery was cancelled on the 8th sept,no idea why,didnt see emails untill after work,text advising order cancelled 3pm,had to go to sainsburys,ruined my saturday.
One week on 15th sept,no conformation email,shopping arrives with 5 minutes to go,70 per cent missing,its a computer error says the driver,he has no paperwork or hand machine,i returned one item he said he would write it down. Truely hopeless,you charge more than others to deliver and deliver if and when you like and delivering what you like instead of what i asked for.I dread to think what money theu are taking for this charade.”
“Ordered a home delivery, delivery driver was sick and when speaking to customer services they hung up. Extremely rude and unacceptable service, we have been told to wait 5 days for a refund or pay again for another shop that might not arrive.
First time using ASDA and never again.”
“Your workers are racist I was spoken to rudely was made to wait for over 30 mins to drop a parcel off I was lied to by Asda workers and then told by a Asda worker that I have no chance being Asian my self I will have no chance making a complaint
I was told he gets racist remarks said to him and he works there I have recordings of the conversation and I will be taking this further
When I made written complaint all I got was sorry no letter no call back from the manager of the store
Asda Queslett has disrespectful rude racist workers who do not no how to treat or speak to people disgust behaviour and disgusting attitudes”
