“Failed to turn up for my home delivery. This is the second time nothing has arrived and no communication has been made to notify me. Apaulling way to treat customers. Will never use again.”
“Asda took money from my bank account for an online groceries order on Wednesday July 18th July. Had email saying order would be delivered 9:25am and 9:55am that morning and guess what it never arrived! On speaking to the customer service team for online groceries the lady told me that the shopping hadn’t been delivered as driver couldn’t find our house (funny considering they frequently deliver to next door but 1 from the exact same store as ours was due from). The woman advised that n9 money was taken from my bank it was just held by my bank - liars it is now 24th July and the money has been removed by Asda from my bank to theirs! Had emails from there customer service only after copying their ceo into the email change, they now tell me the order was fulfilled and they need to investigate then refund, funny I was told the shopping was returned on the very same day to store due to driver bein* unable to find our house so exactly what is there to investigate??? And why is my money still not returned to my bank by Asda as this was their incompetent staff at fault! Do not use them the6 are quick to take your cash but really do not want you having it back even if you neve4 received what you paid for, and to top it off the offered a £10e voucher as a gesture of goodwill are you taking the P! Asda is a joke and it’s complaints team are as thick as.”
“We all want a great purchasing experience don't we? But when you deal with a company on a weekly basis buying complex products there is bound to be issues. For me the true test in any relationship is when issues occur how are they handled?
Whilst I'm not a big fan of ASDA's Philippines based call centre. I understand the needs to keep the cost low. That said they always put you through to the local store. Our local representative Helen could not be more helpful every time there has been an issue she's dealt with it promptly and courteously and representing great value for me the customer . That said considering how much money I spend with these guys every week I have very very few issues and would definitely recommend ASDA's online grocery shopping service as both great value for money and ease of purchase .”
“Back to Tesco for me! 5th time groceries cancelled,no explanation or apology.Customer service outside of UK and haven't got a bloody clue what you are saying and obviously read from a script. Absolute joke.”
“Having purchased Asda special coleslaw regularly for sometime now I am disappointed with the latest packaging as it now does not have the plastic resealable lid as it use to have and opened there not an easy way to reseal for later use just wondered what your thoughts were on this one”
“FRAUD AVOID! I went away on holiday to devon, we decided rather than take food with us as it was self catering we would use asda home delivery. MISTAKE. The delivery guy rang to advise he couldn't find the address we told him where it was and he said he would be there as soon as possible. He never turned up even after I rang him 10 times he wouldn't answer. Horrendous service. I then notice the following day my delivery was showing delivered on the asda website, I immediately rang them to ask what was going on as I didn't receive anything. They advised that it was their mistake and they could see it hadn't been delivered and that no money would be taken from my account as it was a failed delivery. Great but I still didn't have my delivery! still not good enough. The end of our 2 week holiday came and on returning home I logged into my bank to check my balance. Guess what ASDA took the money for that delivery. Complete FRAUD, I have contacted the police and passed to a solicitor as it cost me £12 per day bank charges as I went overdrawn. I called asda again to be told that basically they didn't do anything wrong and that they would refund my order that I was charged for and that's it. So I pay the £120 bank charges? I don't think ASDA you aint that clever. Be prepared for massive exposure! ive just emailed the story to the bbc, not only did you leave us with no food for my family including formula and nappies for our disabled child but you then took money from my account commiting blatent fraud. Is this how you work? we will see. U've done it to the wrong person this time. All I can say is use TESCO or anyone really! really don't waste your time or money on these incompetent idiots.”
“I tried to buy 4 times from Asda on line, as their price and quality are good. However, only 2 out of 4 were actually delivered. I waited for 3 hours and they end up cancelling the order. No excuse, no respect at all with the costumer. And you have to wait a couple of days to get your money back.”
“I live in flats and ordered groceries from Asda online and the driver upon opening the main door, very rudely refused to deliver the order at my door and left with all my groceries!!! I always order online because i can't carry heavy stuff and they always deliver at my door, i never had any problem like that. People like him make the companys suffer for their attitude. Very disappointed!”
“Recently had an order delivered. Money taken out ok. Then Asda took out another payment of 69. 98 on the same day. No additional order made, so in other words: stole. Contacted Asda and followed their instructions but nothing. Was advised today that there is no one available to help me. What in the whole Company! Bull. Police contacted this is theft or at the very least fraud.”
“I shop at ASDA regularly and am very happy with the service. I also buy George clothes regularly. This week I ordered some striped cropped trousers, click and collect. When I got them home there was a fault in the material. I took them to the store and replaced them. I took up the hem as I’m not tall and wore them for the first time today. When out I noticed the side seam was split. I can't take them back because I’ve altered them and to be honest I don’t want to, I like them. Going to have to machine sew all the seams. I’ve never had a complaint about the quality of George clothing previously so am disappointed. I realise the weren’t expensive but didn’t expect this problem.”
“Ordered food shopping to be delivered the following day due to being signed off work for a week due to a bad bad and having a 5 year old to feed. They called me the morning of the delivery to tell me that two delivery drivers had called In sick so I would have to go and pick up the shopping myself. Upon me explaining that I could not collect (hence the reason for doing it online in the first place) I was told that the order could be cancelled and done again or I would have to contact customer services to rectify the problem and possibly have it delivered in a few days time!
Slight redemption from Asda as when I called the manager he offered a gift voucher although my partner has to go out of area at 9pm after work to get our food shopping. Not happy.”
