“Would like to say thank you to the staff at asda in west end Southampton branch yesterday afternoon on the 31st October 2018 for helping me take my shopping to my car because I have a bad back. Very helpful.”
“Very disappointed with service made trips to Asda in Hayle as had been notified that items were ready for collection over 36miles to find even though check in confirmed they were in store unfortunately not. !”
“ASDA home delivery is awful, 6 substitutions on our shopping list, for example orange juice instead of apple juice, wrong fish cakes from those ordered, a different stir fry pack from the one we chose, why list it if you cant provide it?
Broccoli that was yellow and had to be returned. Last weeks delivery was not much better. After 2 weeks of trying ASDA I will be returning to Tesco home delivery and never use ASDA again.”
“Not a patch on Sainsbury's when using self scan and a problem arises there is never any staff to solve your problem. At Sainsbury's they have to Mann the self scan.”
“Asda failed to deliver my order and tryed to charge me twice. It's now been 9 days of no food and no money to buy food. I am absolutely disgusted. I've been on the phone and emailing everyday to be told to rest assure refund will be in bank. I'm demented by this. They offered me 10pound e voucher witch can never be used because of the terrible experience Asda have put me through. Not a happy customer and yous did nothing to make things right. Yous should be banned for selling food online.”
“I order a a collection with asda, went and collected it, once i started unpacking i realised that all my meat was missing! I could NOT BELIEVE IT.... went and double checked tge car just to make sure i hadnt forgot any bags.. tried to call them was on hold for 11 mins, so i decided to go back down there which i was waiting to be seen in which took forever. The manager came and gave me what was missing. By this time i had wasted a few hours of my day which should have only been a quick 10 min collection... i will never be making that mistake again.”
“I placed an grocery order few days ago for delivery tonight between 07:00-09:00pm. I got an email with the order details and the driver name at 04:00 PM this afternoon. I got a text at 08:40pm that my order has been cancelled with no explanation. I called the local store Park royal and I got no explanation on why the order was cancelled. I have been told I will get £10 voucher in my account. This is not the first that ASDA done this to me and each they offered £10 which was never added to my account. I know my order has been and I even offered to collect it myself from the store tonight if the driver is too lazy to do it. The answer was we cannot do that.”
“This review is purely for the Free From section, and IMHO Asda are beating M&S and John Lewis Foodhall at Bluewater. They have separate section: the dry goods - the shelf space for this has recently quadrupled; chilled goods; frozen goods. They have more ranges than the others and it's so easy to find what you want”
“Had an online order due between a7 and 9 now its 11pm and no delivery!! I have 3 young children and just lost my car so depending on this to come through with no avail i rang customer service who just told me to be patient then i called back an hour later and asked to cancel it then i was told they didnt know how long it would take for the money to go back into my account first time using online shopping just awful never again!”
“Since August we've had nothing but problems with Asda's home delivery service (Charlton, London). Used to be excellent. Now either doesn't turn up despite being told it's on it's way, which keeps us waiting all day or we have to rebook. Then there's no guarantee it'll arrive on the 2nd attempt. On one occasion it was delivered on the 3rd attempt. Vouchers don't make up for all the wasted time and ruined weekends. Today's delivery was cancelled this morning. Don't bother calling customer service now. Off to Tesco tomorrow.”
“Tryed ringing store many times been put through to switchboard four times still no one answers for George don't know why they bother having a phone number!!!”
“This is my third time having same problem with Asda. I ordered particular whiskies online and they kept giving me another whiskies for no reason. If they are out of stock of that particular whiskies then they must notify us with 'out of stock' . It is just bad. Waste of time. And the refunding process is just worse. Its been a week and my mother haven't got her refund. 0/5.”
