“Awful home delivery experience from Penryn Asda in Cornwall.
Ordered for Sunday 7pm - 9pm. The delivery did not show up. Contacted them at 9.15pm, was on hold for 45 minutes, they then cut me off as they had shut their phone lines.
Waited until 11pm - it still did not show. No one contacted me at all to tell me it was not coming. No lunch or dinner for the following day when I would be at work.
Contacted them in the morning, was on hold again, the lady could not get another slot until two days later. Unbelievable. I asked for compensation as I had no food in the house and would have to go out to get some. All she offered was a delivery pass (which I said no as I will never be using them again), I asked to be transferred to a supervisor but I was on hold for another 20 minutes. I asked to be phoned back at 11am. It is now the following day and no one has contacted.
I honestly can not believe what they have put us through just to get a delivery. Never ever again will I use them and I would highly recommend others do not either. Customer service = horrific!”
“Brilliant online service with amazing drivers who are always friendly and helpful x shopping always delivered on time x Asda has a wide variety of stuff from food to DVDs,electrical goods to clothes at quality affordable prices x highly recommend”
“Fed up of the refurb in Cribbs Causeway. Everything moves every week, signs take you to the wrong aisles. Shop dirty, no staff on till, shelf produce out of date a total disgrace.”
“Long Eaton store. 5pm on a Friday night your pizza counter is out of toppings. We point out to the department manager there is a shop full of peppers and onions. He advised it's company policy they can't use them . What a stupid way to lose a customer who's been shopping at ASDA for 30 years Now I and the other family members I take shopping all use Tesco. Well done”
“I ordered a £47 delivery to be delivered between 8-10pm, and IT NEVER SHOWED UP! I waited up until 2am because some other reviews were saying they sometimes are a few hours late. No one called me to let me know it wasn’t coming, even the delivery status on the app stayed as ‘out for delivery’!? I then called customer service the next day, because I had still not heard anything! They tried to just cancel the order and refund me, and then when I said all of the above they tried to give me a free delivery within the next month(subject of course to the £40 min spend). I can’t believe how’s badly it was handled, I’ve ordered with Sainsbury’s, Tesco, and Waitrose, and have never ever had a single problem, none of them have even been late. I WILL NEVER SHOP WITH ASDA AGAIN.”
“Delivery didn't come . After two hours rang call centre who said they would ring back- didn't . I rang again . They will reschedule for a day later !!! Not good enough. Communication needed when there has been a problem. Keep customers informed . I am supposed to wait in a whole day tomorrow as they can't give me a time ... I'm now getting in the car going to Tesco, last time I use Asda”
“They didn't it was a in-store purchase today, the lady at the check out scanned a doll I was buying, so she scanned it and she says to me ya do know this is £7.50 don't you? I found that highly embarrassing there was other people behind me making comment saying that was rude. I have had several complaints about the store and the staff in it and all a get is sorry email.”
