“I haven't used Asda before as they weren't in my area. Shopped there today. Friendly service, great choice and my weekly shop was cheaper than Morrison and a lot cheaper than Tesco. Will use them again”
“This will be my last time I order my groceries online from ASDA what a dreadful company they don't even do what the customer has asked them I opted out for a substitution ignored me two of my items I ordered and it really confuses me I ordered 4 rolls bread rolls that out of stock and 2 cat foods very untrustworthy when a customer opt out of a substitution and they still give the customer a substitution ignored customers I would never recommend anyone to shop online at ASDA. The customer service woman who I spoke to about my order seems to not give a damn”
“I love Asda it’s my go to shop however I am incredibly disappointed that the Asda in Lower Earley have changed their closing times and are now no longer open 24 hours. As a teacher I was often searching the isles at 3/4am looking for last minute supplies for my lessons.
Bring back 24hrs!!!”
“If I could give them no stars I would. Food shop didn't turn up - no explanation. Still took my money. Was told I would be refunded within 5 days - that was over 2 weeks ago.
I since rebooked the delivery and they charged me AGAIN even though it was the same undelivered order. That night I was rushed to hospital so couldn't be there for the delivery. My partner called them and told them this. A week and a half later it is STILL being shown on my account as 'delivered'.
That's 2 lots of over £100 they owe me and no one seems to care or do anything about it, despite explaining that I can't afford to buy more food until I have those refunds. They blamed my bank however I had a refund elsewhere that went in within 24 hours so it's not my bank.
I will never shop at Asda again and I will be contacting trading standards.”
“I hadn't been advised via text/phone call that delivery was cancelled. I found out when I called your customer service. Totally unacceptable and will never use your supermarket again.
Asda shopper acts after her online delivery failed to turn up https://t.co/txpEiW5875”
“Awful customer service. Both online and on the phone. I've been left with no money and no food all because of Asda's new payment system. Just because I amended it. Last time I ever shop with Asda!!!!”
“My home delivery was cancelled on the 8th sept,no idea why,didnt see emails untill after work,text advising order cancelled 3pm,had to go to sainsburys,ruined my saturday.
One week on 15th sept,no conformation email,shopping arrives with 5 minutes to go,70 per cent missing,its a computer error says the driver,he has no paperwork or hand machine,i returned one item he said he would write it down. Truely hopeless,you charge more than others to deliver and deliver if and when you like and delivering what you like instead of what i asked for.I dread to think what money theu are taking for this charade.”
“Ordered a home delivery, delivery driver was sick and when speaking to customer services they hung up. Extremely rude and unacceptable service, we have been told to wait 5 days for a refund or pay again for another shop that might not arrive.
First time using ASDA and never again.”
“Your workers are racist I was spoken to rudely was made to wait for over 30 mins to drop a parcel off I was lied to by Asda workers and then told by a Asda worker that I have no chance being Asian my self I will have no chance making a complaint
I was told he gets racist remarks said to him and he works there I have recordings of the conversation and I will be taking this further
When I made written complaint all I got was sorry no letter no call back from the manager of the store
Asda Queslett has disrespectful rude racist workers who do not no how to treat or speak to people disgust behaviour and disgusting attitudes”
“I came in to day saw some chocolate biscuits on a stand that said a pound when I got to the till it went through at 1.99 so I went to customer services they went to check and she said it was from a pound so I returned the 2 packets i think if you are wonting to keep your customers would it be more beneficial to you to say on this occasion it could of been read as a pound so I will refund you the difference back but no i was made to feel stupid no smile no sorry have your customer staff retained in to how to interact with customers”
“I ordered my groceries with ASDA and while I understand they may not always have everything in store, I was not happy with the replacement items they gave. But I was particularly UNHAPPY with the fact they FORGOT to include 2x items I had paid for! Then they failed to notice this until I pointed it out to them! Moreover, I expected they would deliver the two items THEY FORGOT the following day. All they did was refund me. Which mean I had to go to the store REGARDLESS. Which defeated the purpose of the whole exercise!! Highly disappointed with the level of service! The least they could have done was send the two items they forgot the following day!”
“We ordered 12 bottles of wine, and 6 bottles of fizzy water from your company, on the click and and collect service at your Great Yarmouth store, the main reason being that on several trips to the store I had try to buy the wine lindemans bin 50 but the shelves were empty, I had asked several times if the wine was in stocks, and was told yes! I asked if someone could get it, however no one was available. I went to collect the order, scanned my bar code, and then had to wait 10 minutes before someone came, when they eventually got to the collection area it was clear there was no wine, apparently it was unavailable, I was then told that they had substituted the water as it was again not available. What a total waste of time and effort, I will endeavour to shop elsewhere in future.”
