“This is the absolute worst company I have ever ever bought from ! I used their online shopping Asda Home to buy a few items. I bought two cushions and they sent me two absolutely wrong cushions....two cushions that I didnt even buy !...No note to say why !
When I went into store to return them I simply couldnt believe the stupidity and imcompetence of the staff !!...They couldnt find a pair of scissors and tried to use pliers to cut a wee girls balloon string that was standing beside me as I waited for someone to deal with my return !!...THREE female staff memebers at customer service didnt know what to do concerning my return !....This all happened after I was standing 10 minutes at the tills at the household department and was told the tills closed at 6pm !....It was 5.45 !.....Never ever have I ever experienced anything as horrendous and the staff were like zombies apart from one lady who complained to me the younger staff couldnt count .....it was all so very very embarassing !.....Never will I shop with this company again. I have let all my family and friends know to stay away and if you are reading this review I advise you to stay away completely as the stress and unprofessionalism is very concerning !”
“Shocking experience from start to finish! Delivery booked for 8-9pm did not turn up until 10.30pm!!!!!
They offered a discount of £1 - genuine!!! The customer service manager and team were as unhelpful as they come, they are unable to come off their script and have no power or even the ability to contact their own drivers. Spent over 40 mins on the phone and they could only say sorry but you will just need to wait and it will arrive tonight.
The driver then advised that the reason he was late was because his boss kept adding orders to his sheet, so he was continually behind. Greedy company and no investment in customer service, the first agent was clearly not listening and typing as you could hear her tap tap tapping away and then proceeded to answer my questions from a script as they were not the answers to questions i had asked.
Would never use again. As when you are ordering your shopping you are not agreeing a time they will deliver it when they see fit. There terms and conditions say they are not responsible for the time of delivery. Their online tracking system also was not working.
Just a shambles of a company and service - AVOID”
“Great prices and excellent service for online shopping. Usually arrives on schedule, and they send a text message if running late or arriving early.
Great product selection by pickers also. Shopping always arrives in tip top condition!”
“Sent my husband into my local store to buy veg only to find you now have to buy garlic in bulk. He could not buy a single bulb but a pack of around 8 to 10 bulbs. Who buys that much garlic? Most recipes call for one or two cloves. Why am I being forced into buying food to throw away? First carrots now this!”
“I have ordered from Asda many many times. The website is easy to use and there is a lot of choice and great offers and my shopping bill al2ays comes lowest at Asda. However, I get so many substitutions and some are just no way near the original product I ordered. The last time there were 10 substitutions and this is really not helpful when planning for kids summer camp lunches. You don't know if you will get what you ordered. If you don't go for substitutions then loads of items won't arrive. The driver is always friendly and helpful.”
“This is twice now I have had the Asdas own cheese pasta salad in the past month and both times I have had a problem with the item. First time a dead bug was in it, now I have found what seems to be little stones of some sort and I'm really put off. Not what I had expected from this item as I have had it multiple times and there was never a problem.”
“I bought some ladies vest tops which were priced at 2 for £6.00. I did not expect them to be anything like as good as they were. They were cut in a particularly flattering fit and flare which was good for my fuller figure. I bought most of the colours they had, a total of 12 in all. I plan to wear them on my upcoming holiday and to be honest at that price I could afford to ditch them to make room in my case for any purchases I make.”
“Brought a pack of 4 peaches yesterday which were hard but by morning they were covered in mold and rotten. Surely something's not right here. I went to the store and was kept waiting for 1 hour & was told that would send the product off for testing but then saw them throw the peaches in the bin. Customer Service desk staff were terrible and the Duty manager is not helpful. Very unhappy & won't be going back!”