“Will not be using Asda home delivery again or visiting their supermarkets after being let down with an expected & important delivery & being fobbed off by customer service who passed off their mistake by blaming my bank, but as I discovered from my bank it was Asda's incompetence not my bank.”
“Would never order anything online again and their customer service is appalling. Paid for garden furniture and waited and waited for it to arrive. A very large and relatively expensive item was lost in the post butAsda were happy for the status quo to continue. We were expected to chase the delivery company Arrow XL (even had to contact their Chief Exec who could not find the item. Eventually ordered the item again some 6 weeks later and cancelled the first one. We're offered a £15 e voucher as compensation for the calls and time taken off work - iwouldn't like to think how little Asda pay staff if they honestly believe that is compensation for 2 days off work.
Anyway, put the e voucher towards a bin online...went to collect it from our local store as arranged.... And it hadn't arrived....we waited a further week and it still hasn't arrived!!!
Perhaps Asda should stick to groceries and leave larger items to the likes of Tesco? Customer satisfaction and service is clearly not a priority from ur experience!”
“I've shopped most of my life with in a different town but Blackburn asda staff are so rude, they never listen to what customer has to say and if try and put your point forward they tell you to leave store. In the space of 3 months I've had the worst ever experience from the Blackburn asda. I'm well upset it's put me off going back their as my weekly shop was always from asda.”
“Excellent service , needed help to find more than one product and was helped by polite friendly staff. I needed help at the till as I needed another trolley and an assistant helped by wheeling a second trolley to my car. Overall a delightful trip to Asda”
“Bought a uhd tv in January 2017. Worked perfectly until August. Took it back to tystore for an exchange after confirming there was one in stock. Turns out the replacement was £150 more than the one I bought although the same model. All I was told by the manager who was dealing with me was that he couldn't let me have a to costing £500. No attempt to reach a compromise for the inconvenience and walked off in a huff when I said I wouldn't buy from Asda again”
