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Asda Reviews

2.4 Rating 2,597 Reviews
34 %
of reviewers recommend Asda

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Asda 1 star review on 15th June 2025
Anonymous
Asda 1 star review on 27th May 2025
Lall
Asda 1 star review on 13th May 2025
Victoire
Asda 1 star review on 8th October 2024
Anonymous
Asda 1 star review on 1st September 2024
J Woods
Asda 1 star review on 24th June 2024
Bryn
Asda 1 star review on 24th June 2024
Bryn
98
Anonymous
Anonymous  // 01/01/2019
I went to fill up with petrol (self service). Entered Pin, the pump did not work. I was horrified to be notified I was charged £662! It toom me an hour on store to try and get a refund. I was then even more horrified when the staff member made a mistake and debited rather than crediting my account, for another £662. I am now £1300+ out of pocket for 3 to 10 days. I spent 2 hours on the phone with customer services who simply filed a complaint and said someone will call me back - I am still waiting and have still not received the refund..Imagine I was a vulnerable customer... with no money. This is shocking!
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Posted 1 year ago
shocking company
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Posted 1 year ago
Recently order new glasses at the Optician at your Havant store. This is the 3rd. pair of glasses from there, and the service has been excellent. We have dealt with Pat , who was is always very friendly and gives very good advice. I would highly recommend this department.
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Posted 1 year ago
I bought carrots with ASDA delivery today. Every farmer would think twice before feeding their animals with that. ASDA thinks it is good enough for us. Disgusting attitude.
Asda 1 star review on 11th October 2023
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Posted 1 year ago
Placed a order to be delivered last night had a phone call to tell me they wouldn't be able to deliver it. Which I was unhappy about as I have health problems and needed some of the order ASAP. Was put in contact with a manager who kept interrupting me and in the end I lost my temper with her and swore once she then put the phone down. So I called back and apologised and excepted a delivery for early today this was confirmed by the person on the phone. Sat here waiting this morning and heard nothing from the store so I phoned the store only to be told thar after my call back and the promise of delivery this morning they had cancelled the whole order. You had better refund me straight away as far as I am concerned its a form of theft and breach of a contract made between your store and myself. Please think twice about using asda as this is the 3rd complaint in a few months.
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Posted 1 year ago
Basically ordered shopping did not get delivery phoned 8 times every time a different story even called a liar by a member of staff . And now out off pocket no refund no shopping
Asda 1 star review on 5th October 2023
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Posted 1 year ago
After looking on line decided to call at Asda for Famous Grouse and Harvey’s Sherry both on offer at £19.50 and £12.40.Dismayed as in store £22.50 and £14 got told different stores sell at different prices please what a load of rubbish if promoting thus price on line it should be the same price so left went to Tesco at least their prices were as on line.
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Posted 1 year ago
Asda Swanley Super Store The worst retailers in the world. Their driver took diesel on 29 September 2023. Card was declined by the card issuer. Driver was very rude and so was her manager. Promised to come and pay within 24 hours. Since then I have made several attempts to get this outstanding amount paid but the management at Swanley Store do not care. They told my manager to report to police. Would they let someone leave their store without paying, obviously not. Tollgate Service Station BR2 6DQ
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Posted 1 year ago
I was in asda and i was attacked by 2 corgis. I was vicuosly attacked and the staff did nothing bu laugh at me. The employees said get back to prison so i did as i am a felon. Please help me
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Posted 1 year ago
Do not order Asda home delivery. They frequently do not deliver, do not advise you they've cancelled your order and are very difficult to get your money back from. Their insincere customer service will work very hard to stop you resolving the issue once its occurred. They have no complaints process and will only offer you the chance to reorder from them.
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Posted 1 year ago
Few months ago me and my partner was stopped for no reason what so ever, she claimed we had stollen even though she has no proof and obviously because we didn’t thieve she has no reasonable suspicion but we was stopped anyways, our belongings was checked and of course verified we had no stole anything, fast forward few months . The same lady stopped us again and we asked what your suspicions and she said last time we stole £4 worth of goods. Now that is a lie and she is trying to justify her actions which were completely false and unnecessary. One the first incident she claimed she was the manager and can do what she likes, we later found out that she was lying when we asked to speak to her superior. He told us he the manger and she’s just a worker. The second time (today) she stopped us she was smug, rude and smirking and trying to provoke a reaction because we were in the right and she was in the wrong and she didn’t like that so she lied and make tried provoking a reaction to try and make us the bad people and the ones in the wrong. All the customers saw what’s going on and off the premises told us they have the same problem with her also. Asda really need to look at who they employ because if they actually witnessed the behaviour of their worker, she’d be giving her p45!!!!!!! It’s not nice being called a thief when your not. It’s not nice having to justify why your angry because once agin you get stopped for no reason what so ever and to be told we were caught thieving last time round. BIG FAT LIE
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Posted 1 year ago
What's the point in promoting you could win 100 pounds on the wheel when you have no chance like every thing else in the world nothing is random spun the wheel 100%it was going to land on 100 pounds but for some reason it nudged forward i was shocked i couldn't believe it.
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Posted 1 year ago
Asda said they will promise to keep the prices down on essential items and they have they have changed the price of tissue the cheap toilet roll so many times in the last year and other items putting prices up on eggs and stuff and other cheap items that have promised to keep down and they keep putting up example the tissues was £1.89 and promised to stay like to help with cost of living then few months gone up to £1.97 then a few months later £2.15 then few months later £2.40 is this fair doing this . This is not the Asda promise
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Posted 1 year ago
By far the worst online shopping I have experienced. NOT once have I ever received all the items I have ordered. I always receive substitutes (which are not healthy) and a few items are always out of stock. I will NOT be shopping with asda again.
Asda 1 star review on 2nd September 2023
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Posted 1 year ago
i had a home delivery today at 10.00 pm had a lovely lad keenan very helpful he packed my bags for me as I have arthritis he was so kind i wish you had more kind lads like him on home delivery. Mrs Sharon carter Minworth asda.
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Posted 1 year ago
I'm randomly Asda customer, not a big fan but today something different has happened! Coming on M27 from Portsmouth to Southampton with my little car, I was basically let down by my car, only 30 miles pH on the motorway! Behind me it was a delivery van from Asda, has noticed I'm in trouble and basically the guy has slowed the traffic, careful behind me up to the first exit. I've stopped my car and the Asda driver has rushed to me asking what's wrong and how can he help. Thank you Asda, thank you kind driver To everyone please ignore the bad reviews, one day Asda will help you
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Posted 1 year ago
Made an order for groceries to be delivered and did not arrive yet clearly states on the Asda app that it has been delivered? Now need to wait 5 days for my funds to be refunded and has left me starving. This has got to be the worse service imaginable and will never be an Asda customer again. I was at home waiting for my delivery and did not arrive. This is disgraceful and still have not notified me why my groceries did not get delivered by the driver. Do not understand what has happened to Asda. Used to be a great service and now gone right downhill.
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Posted 1 year ago
No choice of fruit or vegetable without apeel chemicals sprayed on. I have to go to other shops for it.
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Posted 1 year ago
Asda have gone down hill under new ownership. I have had Asda deliveries for many years but have now cancelled my delivery pass and plan to shop elsewhere after terrible service. From deliveries not turning up altogether or hours after the booked slot. The food that is delivered is regularly damaged or of very short date. Frozen food is often thawing due to many of the delivery vans freezers not working properly. It is impossible to speak to anyone within store and the international call centre just reads off a script but are unable to help in anyway.
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Posted 1 year ago
Very bad I had ordered for 20 kg rice and at the last moment I m told the rice is not there bad service for online Order no 4182313000510
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Posted 1 year ago
Asda is rated 2.4 based on 2,597 reviews