“Asda didnt deliver in my Sunday evening paid for window. Didn't contact me, then rearranged for monday afternoon when I'm in work. (Do you not even review order time patterns?!) Stupid doesn't even begin to cover this.”
“I hav been shopping with asda for about a month every week avarege shop £120 average I changed from another shopping site who after shopping with them decided to send out of date food ! I am so pleased with them on email you get on day you get a summary of items which have a less due date so you can return to driver if not happy but I hav not done this because everything had a least 3 days to go. Also I must commend their drivers so helpful today a young man called Ian could not be more helpful
Well done asda you hav made a housebound disabled lady very happy”
“Well , I spotted ASDA new ultra thin pizza while shopping . Just eaten it , it was one of the very best pizzas I have ever eaten !!!!
And so cheap,packed with toppings , yum , will be stocking me freezer with lots of these . Well done ASDA !!!! ❤️”
“After getting back from holiday we booked a delivery to fill up our fridge and cupboards. Delivery due 11am-1pm, the driver turned up at 11am with just the alternative items and missing the remaining 32 items on the delivery note. I refused to accept them. Driver made assurances it would be sorted, he was rude and frankly didn't care at all. I called customer services to confirm that my order would be redelivered. They confirmed they would redeliver within the hour, even sent an email to confirm. It never arrived. Called them again to work out what was going on, after being on hold for another 30 mins I got through to the customer resolution team and they confirmed that it would be delivered between 8pm and 10pm. Offered me £20 E-voucher in response. Suffice to say it still isn't here at 10:30pm. Called them again for them to tell me the local store isn't responding to calls and the customer resolution team have gone home. I've had to cancel 2 events I planned to go to this evening and now I'm being told I'll have to be in tomorrow to receive it. The money has already left my account and I've had to buy more food to cover us for tonight and tomorrow. Absolute joke. How can a delivery driver not check what he's delivering against the customers order sheet? How can a customer resolution team disappear before the last delivery of the day? And how does a £20 e-voucher make up for a completely wasted day? Asda you're an actual joke. Sainsbury's should forget about you sorry lot.”
“Hunts Cross, Liverpool. My last three deliveries, 2 were over an hour late, the third has a missing item worth £8.50. The driver said he would drop it off the next day, called the call centre, they had no idea what i was talking about. Drivers obviously chat s***
Cancelled my delivery pass, the service is appalling!
I have a son with disabilities, I'd rather struggle around the store than rely on Asda home delivery.”
“Totally miserable member of staff at Emerson green, very rude woman staff member, talking to a old man like he was stupid,bullying younger staff, talking to them like she had a problem!!pony tail at 60...odd”
“Delivery driver has a shocking attitude and didn’t bring the shopping to my front door. That is what I pay for then I phoned to complain and nobody was interested.”
“SUPPLIMENTS ALWAYS WRONG
I ORDERED 4 BANANAS RECEAVED 2
I BOUGHT MAPLE AND PEACON PLAIT WHICH I HAD TO COOK AGAIN AS THEY WERE STOGGY
4 CHELSEA BUNS OUT OF DATE IN ONE DAY”
“First time Asda order late so gave me voucher for this, second time really messed up order never arrived no phone call or anything off Asda to say wasn't coming I had to contact them, waiting to here off manager about situation now, please don't order grocery shopping at Asda Wrexham store they treat there customers such as me terrible everyone stop ordering shopping with them my advice is .”
“Ordered online delivery never turned up didn't even get a call or nothing to tell me I rung up didn't know what was going on what a joke. Rung next day still didn't know I had to 're order to which some items were then sold out . Poor customer service.”
