“Delivery never showed up, despite text messaging to say it was on it's way. I am diabetic and housebound and rely on companies to deliver when they say they will. A family member had to go out their working day to go collect it in store. I am often disappointed with substitutions or items unavailable in my online orders from them.”
“I went into Asda yesterday, the store in Perry Barr, Birmingham. I did my shopping and was ready to pay using the self checkout. And some of the staff were really rude the way they were talking to you and have no people skills whatsoever. The tone of voice they were using to speak to customers, not just myself I saw it with other customers, it was disgraceful. There was no help for from them, I did quite a bit of shopping and I was expecting some assistance in packing but they they just stood there watching. I asked one of the staff if I could have a couple of bags please? And the staff just pointed where they are?? I had to get them myself and left my shopping on the till? Like really?? Asda really need to employ better staff who can help customers that's what staff are there for.”
“Their customer service is ridiculous It takes almost an hour to gt through to anyone then u get passed around.
They took 18 month to deal with a claim to them put it down to 50/50 an take away all my no claims ...
Do not insure with them ever”
“Their customer service is ridiculous It takes almost an hour to gt through to anyone then u get passed around.
They took 18 month to deal with a claim to them put it down to 50/50 an take away all my no claims ...
Do not insure with them ever”
“I recently purchased some of their extra special Cumberland sausages and I must admit after trying many brands from other stores and even expensive ones from butchers I can honestly say asda ones are really something special. Will definitely get them from now on.”
“After switching from crappy Tesco to Asda. I can honestly say how happy I am with their on line delivery service of groceries. Prices are better and a bigger choice of goods.”
“Be careful with the discrepancies between tag price and actual price you pay in Asda Hallroad store in Norwich. I, several times, noted price discrepancies over the course of several months and was often refunded the difference. However, last time customer service did not even bother to pay the difference despite my receipt. It is not a very pleasant experience when you feel you have to always monitor the price you pay vs. price exhibited on the shelf.”
“I shop for a company buffet regularly at Carlton Street in Scunthorpe the main staff are brilliant and I don’t mind them calling me the sandwich lady lol
But I do mind when I have filled a bag of sandwiches at the fast checkout and when it has a glitch I have to deal with a snotty young security man who got a strop on and walked off leaving me to take everything and go through the main checkout
But at least that lady was professional and great as always
So today that security man needs to train in customer services or stay away from customers
Sunday 29th April”
“Although i am extremely happy with shopping at Asda normally, friendly staff etc, I cannot believe that when I took a £2.00 bunch of roses to the till with my shopping, the assistant could not sell them to me as there was not a sell by date on them! I was not going to eat them! So, they were most likely going to be thrown away, what a waste.”
