“Did and online shop yesterday around midday to be delivered today 12.30-1.30 slot, I get a text this morning 10.06am saying my order had been cancelled, I called to sort problem and had two options one click and collect from the store furthest away from me or delivery at a late slot tomorrow afternoon. If they had got in touch with me a lot sooner it could have been sorted and why when o called straight away was my time slot for today not available. Very cross to say the least. Poor customer service for someone who regularly shops in store and uses online shopping.”
“I have made my second home delivery with Asda in order to save money.
Not only they were out of stock with many regular items like bag of carrots or organic cucumber etc...
My second order was delivered with MOUSE!!! It appeared few minutes after the shopping was delivered and packed in the evening. Literally 10 min no later I have heard strange noise in a kitchen by the bin liner.
Next day I spent 30 min on a phone complaining and crying as my apartment had never had this issue. Never. Sadly after being passed from one customer service to another, NOTHING HAS BEEN SOLVED. I am now to pay professionals to remove the mouse from my own pocket and I feel discussed by the whole thing. Revolting.
DON"T SHOP IN ASDA!”
“Asda never delivered my grocery order and then charged me for the groceries not received.
Here I am 2 weeks later and still haven’t received the money back.
They keep telling me it’s been processed, they were quick enough taking my money for the groceries I never received 😡”
“I ordered a dress for Xmas at the last minute the pick up point was made clear close to my address because it didn't fit ! And had to return it. All in all was very happy with the service
Tracy”
“Delivery drivers very friendly and efficient. Delivered goods of good quality and produce reasonably fresh with a decent life date. very happy. very few substitutions.”
“I recently lost my new prescription glasses that I purhcsed from Boots Opticians at a very inflated cost. Asda Opticians advertised on their website that the price shown was the price you paid - no hidden costs. This turned out to be true and my glasses were produced on time”
“I changed to Asda to do all my main shopping a few months ago and haven't looked back. The choice and quality is superband excellent value for money. You do not get money back vouchers for shopping with them, but I do not miss this at all as I find that my money goes further than it did before. All you need is at Asda - at the right price!”
“I made an online delivery and it was not delivered at all. The driver left feedback without claimed that he had not received a response upon arrival at my address. I was very disappointed to hear this response as I had been waiting hours for this delivery. In any case if the delivery had been cancelled then I would have expected at the least for Asda to to inform me that had been cancelled. This has happened to me before which is why I have had to leave this review sadly.”
“I booked a slot from 20:30 to 21:30, I got a text saying it may arrive earlier than usual. My order didn’t arrive at all, when I called customer services they told me an attempt had been made but no was able to receive the order. Which is a lie because I was looking outside my window the entire time and no attempt was made whatsoever. They were able to reschedule my delivery for the next day but by then it was too late. Never shopping online there again.”
