“Very unhappy with asda customer service as i have phoned them 4 time in as many weeks regarding a dobble payment being taken for one shop last month and it takes forever to get someone on the phone and when u do they give you the run around this matter has still not been sorted would not recommend anyone use asda online shopping very poor service.”
“Very unhappy with asda customer service as i have phoned them 4 time in as many weeks regarding a dobble payment being taken for one shop last month and it takes forever to get someone on the phone and when u do they give you the run around this matter has still not been sorted would not recommend anyone use asda online shopping very poor service.”
“Shopped with them for 17 months - no probs though two-hour slots got more unpredictable and substitutions/missing items commoner. Delivery men were lovely but ASDA's Customer "Service" non-existent.
Discovered last week that my order had been cancelled. ASDA don't want customers contacting them, apart from the call-centre operatives in South Africa, most of whom speak limited English and have no power to do anything but tell you what's on their screen, which is what's on yours but after much effort got through to HQ in Leeds
There rude, unpleasant females told me a string of lies - my card had been rejected because I didn't have enough money in my account - funny that the bank has several times rung us to say we're keeping too much in it - because my bank was too slow in replying to requests for payment - I suspect both statements are libellous - or because there was a computer problem that was delaying deliveries. Eventually I got a ( patently insincere) apology but the same cancellation happened twice more, by which time I'd set up accounts with two other chains, neither of whichhad any problem with the same card/bank account.
I told ASDA we're both pensioners, I'm mobility-impaired and my husband, in his late 80s, can't do much. ASDA were happy to leave us with no food over a weekend. To hell with ASDA and with their CEO, Andy Clarke.”
“Please can someone explain to me why customer services closes at 10.PM for a (large retail) Asda store opened 24 hrs? I bought 2 pair of school shoes for my son from my local Asda store in Pentwyn, Cardiff 2 days ago at 2 am. They were the wrong sizes so decided to go back the next day when the kids are in bed, to exchange them at midnight. The till assistant refused. They wanted me to buy the second set with the right side and then come back the following day to ask for a refund when customer service is open. Whats even sad, is the fact that the staff was very rude with her attitude and couldn't understand my frustrations knowing fully well that other Asda stores have customer services open 24 hrs. Now stuck with 2 shoes thats too big for my son and wont be able to exchange it until the weekend when i will be able to go in to see customer services. They might as well be closed.
I was so crossed i went to complain online then found out their website was a complete joke. No where to complain, the web page kept opening new home pages. Rubbish!!!
Why is the store open 24 hrs if customer services is not open? Not good.”
“Very disappointing customer service, I pre ordered 53 packets of cookies well in advance. I saw the order details put into the order book myself, when Isent to collect them, they had not been ordered, the staff couldn't have cared less, very rude, 'To bad, we can't do anything about it now' . This was at the Middlebrooke store, Bolton. I would not recommend them. You cannot rely on them, I certainly will think twice before I shop at Asda again.”
“Awful service!! worst home delivery of all supermarket chains!! We ordered groceries on
scheduled to be delivered on Thursday 17th September 8-10 PM slot order#17691245785
and STILL awaiting delivery of same while writing this on 21st September.
What is apalling is the way ASDA representatives have acted in this whole matter, we have called
them everyday since Thursday enquiring order status but all we get is recited response from their
rude customer care and NO action. Every single time we have called complaints department they have
been casual about this and end up saying store manager will call us but to our dismay this store
manager is nowhere to be found or never gets in touch. How can one of the major chains in
supermarket be so unprofessional!!!
We have used other supermarket chains Tesco, Morrisons etc and they have been so good with
constant delivery information or prior notice about delivery status if it is getting late for 5 mins etc.
This is last time we are ordering anything for delivery from ASDA.”
“I have never dealt with a company this bad at customer service. i ordered a rug from asda direct and the website stated that click and collect wasn't available so it could only be delivered to my address (for £8.95!). So I waited at home all day on the date they gave me but it didn't appear. A week went by and still nothing so they refunded me and gave me a £5 evoucher. I decided to try again and ordered the same item again. They stated it was going to be delievered on Friday but surprise surprise it didn't arrive. It's now the following Monday and still nothing. I have used their online contect form to keepasking where it is but the only response I get is "it's on it's way, everything is fine". Everything is certainly not fine!!! What I don't understand is why the website states this item is a 48hour delivery item when they use Hermes which only works on a 5day delivery basis. Hermes tracking facility is worse than useless. I will never use Asda again!”
“Sadly the Isle of Man is not recognised. The IOM has same postal rates and is part of GB but not part of Asda's delivery territory . I was told to use International Delivery but the Isle of Man does not exist. I could send it to many countries but not an island off the coast of England!
Hey-ho . Perhaps management would check it out.
The telephonist was courteous.
Maybe the company does not know where the IOM is?”
“Waited for a refund from a home delivery, we hadn't received items and the substitutes we had were the complete opposite to what was ordered.
We were told by cs that it would take 3-5 days for a refund.....7-8 days nothing so we called cs and over an hour on the phone (mostly on hold) we were told someone will call back, surprise they didn't. We called again asking for a manager and was told someone will call back, we demanded to speak to one then and there, the manager said we didn't get a refund because someone was supposed to call to discuss refund!?!
He said he will pay this into the account along with compensation.
Well we waited and after 2 weeks and 5 hours waiting and talking on the phone the refund was in the bank!! Woo...but no sorry compensation.
So another 40 min wait on the phone with the cs umming and uhhhrrring they said they will call back, you guessed it within 2 hours but this didn't happen, so another phone call to them and the excuse was the previous person did not log it on properly. They are taking the mick ! Conveniently no manager was available. BS.
So waiting again for the phone calls that will never arrive or the money.
A big company like asda should be ashamed of themselves. It's a disgrace.”
“I will never use asda delivery pass again..The option for cancelling auto renew has been taken off your account.You have to sit on hold for nearly 15mins to get through to customer services.Promised it was cancelled but NO still set for auto renew.3 phone calls and two emails and its not changed.I wont even go into detail about how long its taking me to get a refund for items I was charged for that were actually UNAVAILABLE. The worst customer service Ive ever had the displeasure to use.Will be shopping elsewhere in future.”
“Absolutely furious, asda had a system error that meant our shopping was a day late, that would of been fine as they did apologise, however my shopping turned up with 18 items missing to the tune of £45. I can not afford to wait 5 days for a refund as the items missing were necessities, so I asked for this to be redelivered this did not turn up, contacted asda yet again to be told I wasn't in when they tried to deliver, I was in all day no one came. So I am here still the following day still without shopping I will never use asda again”
“The call centre staff employed by Asda are the worst trained. They have given me incorrect information about deliveries that have not arrived, money taken from me for the same order twice, promise that a manager will call you back but nobody does. And its funny how everyone in India has a name beginning with 'Rosh'....I'm beginning to doubt they provide their real names! Terrible service.”
“Used asda home delivery for the first time last week with a time slot between 1-3pm ...nothing arrived...no phone call...nothing.
Contacted asda customer service to find the Indian advisor could barely speak English.what a joke...il never shop at asda again!!”
“Terrible home shopping service asda just send you all short dated items and the fattiest pieces of meat they can find!! Just to get them off the shelves!!
Waste of money you end up throwing out more than you keep!!”
“I order home delivery first time and i will never do it again. Some things are missing some things was smashed instead of one I got other..just horrible.”
“Worst supermarket terrible customer service!!! Ordered 4 packs of burgers for a bbq they substitute it with ice lollies! When I place an order again for home delivery because I'm 9 months pregnant they cancel it last minute and tell me to re arrange. On calling customer service none of them seem to know what day it is. Will never shop there again!!!”
“I was shopping at Asda Kilmarnock thursday 27th august....and wanting to have a look at the books ....but couldn't get near them as two girls...(.why it took two I don't know.)....were stacking the book shelves...they were sitting on the floor with the trolley full of books taking up the rest of the isle.. nobody could get past them....they knew I was there but completely ignored me and didn't move.....so that's another customer lost ....they don't seem to have an email address......so I decided to write here ...so everyone can see...years ago the customer came first not now....not good enough Asda....”
“I was shopping at Asda Kilmarnock thursday 27th august....and wanting to have a look at the books ....but couldn't get near them as two girls...(.why it took two I don't know.)....were stacking the book shelves...they were sitting on the floor with the trolley full of books taking up the rest of the isle.. nobody could get past them....they knew I was there but completely ignored me and didn't move.....so that's another customer lost ....they don't seem to have an email address......so I decided to write here ...so everyone can see...years ago the customer came first not now....not good enough Asda....”
“WHY DID I BOTHER!!! DONT WASTE YOUR TIME!!!
Well what can I say. I thought I would have to go a long way to find someone worse than tesco but I managed it and they proved me so wrong.
Last night I took up one of asdas many offers displayed on their website. The offer was for 4 toilet rolls by andrex for 20p. I placed the maximum amount in the basket that I could and then went on to shop for some more goods to takeit over the delivery threshold.
Today I got the delivery... Guess what the toilet rolls had run out.... But wait that isnt a problem because in the terms and conditions it states that they will replace the out of stock item with one of equal or higher quality and value... NO NO NO... The item in question was struck off the order and the delivery driver turned up without it.
I was slightly annoyed at this but even more annoyed by the fact that the driver thought this was fine and expected me to accept just half the order... He was swiftly despatched back to the store with my goods and I thought that was the end of that... NO NO NO.
On checking my bank after the delivery I find that the money for all the goods has already left my account even though asda states that the money will only be applied for once the delivery is made. Now I dont expect to get my shopping for free but I also dont expect to be charged for items that have not even been picked...
So then I ring asda store to sort out the apparent issue. I get put through to one of the store managers who was randomly picked as the home delivery manager was sat at home watching corrie. That manager didnt understand the problem as they stated that they had literally thousands of the item we wanted...
Finally I ring the freephone number on the delivery note. Good job it was free as it connects to capetown in south africa. They were as helpfull as the worms in my garden.
To sum up I feel that I have been conned and wasted my time totally. I shall go to aldi tomorrow and do a proper shop.
DONT WASTE YOUR TIME ON THESE CON MERCHANTS!!!
ITS REALLY NOT WORTH IT!!!”
