“You So not happy , my son opened his x box 1 FIFA 17 , only to find a 10 year old Xbox 360 magazine disc inside , took it back to Asda Langley mill where I brought it from , and they made me feel stupid, I was made to feel like a criminal ????I'm absolutely disgusted, we have no leg to stand on with this £44 for nothing, thanks Asda give yourself a round of applause ????”
“beware asda online shoppers!!!
I have to let everyone know the risk you take when you order your online grocery shopping with asda, earlier this year we received our weekly shopping order from asda, Benton , Newcastle Upon Tyne, which was fine until a couple of weeks later we received a letter from the asda delivery drivers solicitor demanding our insurance details since he suffered an injury whilst delivering our shopping, we got in touch with asda at the time and spoke to the deputy manager who assured us they would take care of it, so we gave him all the details and that is what we thought would be the last of it, a few months on and we are still receiving solicitors letters, so we got back in touch with asda Benton and the deputy manager we spoke to does not work there anymore, more phone calls later and eventually speak to the store manager, he remembered the incident earlier on in the year but thought is was resolved so he got in touch with asda head office, when he got back to me the answer was asda can do nothing since they have no control over what there staff do in there own time and advised me to get legal advise! I am absolutely furious! now i'm wondering if I am covered for this surely asda has to protect there loyal customers from this sort of thing?
BE WARNED!”
“Ordered food for a old age pensioner, for christmas as a good will to help out. I ordered £55 worth of food. Only to know 13 items were missing. I called them straight away. Got nothing but crap from them. They gave me a free delivery pass to only realise. It can only be used when you spend £40 and over. I called 5 times in total. To finally get told they will redeliver. But can not do this until 24-48 hours. All i got was sorry. No damn care in the world for this old pensioner. Deliver was booked for the 19th december. Never ever will i order from asda again online. No compation towards this old person. Disgusting service. Sainsbury is the best online delivery.”
“Absolutely lovely range for my premature baby!it was hard to find winter wears for her but asda not only had some but also gave choices..will recommend to everyone who's in need!thank u Asda”
“Asda Linwood: Had a stand up argument to get a refund on an item yesterday." You have to buy the right tbing first time" and got a lecture about how ASDA only does refunds on broken things. The woman was very rude and I left. She was incredibly stupid because if she had offered me an exchange or vouchers, I likely would have said yes.
Very stressful, I wont be shopping there again. Was more like a court battle.”
“Shame I had to give a star at all! Sick and tired of the poor service at my local small Asda store it's convenient for me and I like the products but staff are ignorant and leave you waiting to have products authorised whilst they either stand talking, reading newspapers or scanning their own shopping! I have complained before but no change! Going to walk the extra 15 mins to Sainsbury's, Asda used to be great and had great customer service, what happened!”
“I bought a LG television just over two years ago for which I paid 399.00 from asda
The television stopped working a few weeks ago. I rang LG and they told me that they could do nothing because I didn't have the extended warranty. After taking the product to a TV repair shop where I was told the LED had gone and the TV could not be fixed I rang asda customer service centre and spoke with Mr Ian Kennedy who was very understanding and helpful. He agreed that a TV should last longer than 28 months. He worked out a refund of 244 pounds which I was happy to accept. I would like to say a big thank you to Mr Kennedy for his help and understanding in dealing with the matter. Well done to asda”
“ASDA CAR PARKING SCAM
Went to the Hemel Hempstead branch of Asda. Parked the car and paid £2 for a pay-and-display ticket with attached refund voucher to obtain refund of the £2 if spending more than £5.
At the checkout, as I was paying by credit card for my shopping I gave the refund voucher to the checkout lady after she had scanned all items and entered my pin. The till receipt showed that the £2 refund was not given so pointed this out to the checkout lady. Response was "Sorry we do not give cash refunds for parking vouchers" to which I inquired that if that was the case then why was the £2 not credited against the shopping bill. Response - payment had already been applied to the card before the checkout lady had seen the refund voucher and if I wanted the £2 refunded I would have to go back and purchase more items to a minimum value of £2 to apply the refund voucher against.
I Went to speak to the in store Customer Service who stated that this was the policy of the car parking company (Parking Eye). I found this hard to believe as the parking company would be instructed by the land owner/lease holder (Asda). I subsequently spoke to another more senior staff member who stated that this non cash refund arrangement was an agreement between Asda Head Office and Parking Eye as previously there was a long queue of customers at the Customer Service point requesting a refund of the parking charge. I asked as to why the checkout staff do not ask for the refund voucher prior to completing the transaction at the point of sale thus enabling the £2 to be credited to the final bill. Response - checkout staff are not trained or required to do so.
So here is the scam:-
1. Park car and purchase parking ticket with a refund if purchasing goods to the value of £5 or more
2. At checkout provide refund voucher
3. Where paying by credit/debit card "Oops sorry sir I have applied payment and cannot give you a cash refund. You will have to purchase more goods to the minimum value of £2 to obtain refund"
4. The choice the customer has is either walk out and forfeit the £2 (Parking Eye win) or re-enter the store and purchase more goods to the minimum value of £2 to obtain a refund (Asda Win).
5. There is no prompt from the check out staff to ask the customer for the refund voucher at the correct point in the checkout process (as staff are not trained or required to do so BUT are trained in the application of the scam) so that the refund can be applied as a credit to the bill.
So there you have it. A WIN-WIN situation for Asda and Parking Eye and a LOSE-LOSE for the customer. Is it no wonder that Asda can undercut the competition.
Query to Asda – Is this a local store initiative or is this scam sanctioned at the corporate level?
First time I have ever shopped at Asda and it will certainly be the last.”
“Prompted by Asda e mail, first time shop £10!discount, got to pointnof paying, still no prom code box, full amount taken, phoned customer service, they have credited Asda account so i didn't really get my £10 as I have to shop with them again with a minimum spend of £49, food arrived but short of 1 item, account credited rather than money given back, can't see my shoppining inking either Asda anymore”
“I arranged a late night delivery which failed to arrive. When I contacted the so called customer services they offered to re deliver the following day but wanted to charge me £6 .
It should have been free for the inconvenience or at least att he original delivery fee!
Needless to say I cancelled the order. I will get my xmas booze elsewhere!”
“It's been probably 5th time I order ASDA home delivery. I only order it from ASDA because they do not limit still/sparking water amounts when other online grocery shops does limit those in quantity.
So the first thing next day after I made the order - I've got the email about items which were unavailable to fulfill/our of stock. Guess what? All the core items I needed the most are not available and I realized that I will be only received all add-on items which allowed me to reach 40 pound minimal delivery sum... GREAT
Then second thing: delivery was scheduled from 3 to 5 pm on Sunday, now it's already 5:15 when I'm writing this review. When it will arrive? God knows.
I wonder ho many items which should arrive won't be there? ASDA - the mood killer. It was the last time I did use you, I promise.”
“I bought a few items online to try their OnlineGrocery service.
Result?
The 1st time the delivery failed (not my fault!).
I had to book another slot for additional charge...
Already disappointing but here comes the best.
I was CHARGED TWICE for the same order.
And after 3 months of complaints with the customer service, I still received NO refund.
Unacceptable.”
“Worst service ever! Took payment for my order, but due to 'technical difficulties' the leeds branch cancelled all orders. So I am 4 months pregnant and have 2 children to feed, yet no money left and no groceries I've paid for! Been told they would call me and still heard nothing!”
“Very bad customer service in my new local asda stone court.very very disappointing.i order by click and collect .went to pick my order show them my card the one I paid with,give them my order number but made the big fuss about my name on the card it doesn't have my married name on it.show them my id and everything.but no sorry or any applogy and staff were rude.very shamful.....”
“Asda Directs customer service is an absolute joke
I ordered 3 items with a delivery date of the 26th September This was for some reason then split between 2 couriers, Yodel and Hermes.
The Yodel delivery came much quicker than this, which is by no means a bad thing. However the process seemed to fall down a little bit. At 13:31 I got both a text and an email from them to say that my order would be delivered between 9:00 - 13:00. The notification after the fact meant I was unable to have anyone in to sign for the items. The courier left one item in my porch and the other larger one with a neighbour.
However the 3rd item (Wyndham Brushed Aluminium 2 Seat Dining Bench) was being sent by Hermes who I can see received this item on the 23rd. it then sat in there hub for 3 days which seemed a bit odd, but I was aware that it wasn't due to be delivered until the 26th
on the 26th I phoned them up early morning to get confirmation that it would be delivered as I was concerned that the tracking hadn't been updated and was told it was definitely going to turn up and to stay in all day. Needless to say it didn't turn up.
After contacting them on various different medias I finally got a call back to say that it had been lost and that they were refunding me and I need to reorder the item.
I expressed that this was unacceptable and you need to resend the order, apparently this isn't their policy and I need to reorder.
I also voiced my concern that it might no longer be available or the price may have gone up as it was a clearance item. The person I called checked and said it was still available at the same price.
We'll I've just been on to re-order immediately after that phone call and the item is no longer available.
I'd requested to speak to a manager and was told one would have to phone me back, which would happen in 2-3 hours. The call never came.
I sent them a Facebook message later that day and when they failed to respond I posted the message to one of their posts. Which the following day received a reply telling me to message them direct. I highlighted that I had already done this, but messaged them anyway to which I had no reply. I then attempted to contact them on Twitter as well. After giving up this avenue and trying to call them again I found that whenever I gave them my order number and name I would be promptly disconnected.
The lost item was part of a set of garden furniture of which I now have no way of contacting them to arrange for the rest of it to be returned.
This is absolutely disgusting behaviour from such a large company, I can’t believe they would act in this way. The lost delivery could have easily been resolved but the way they dealt with this is shocking.”
“Very unhappy with asda customer service as i have phoned them 4 time in as many weeks regarding a dobble payment being taken for one shop last month and it takes forever to get someone on the phone and when u do they give you the run around this matter has still not been sorted would not recommend anyone use asda online shopping very poor service.”
