“Again at Asda in Dunstable my children who both have special needs have been humiliated by a section leader. She shouted that an item had not been scanned but quietly acknowledged that it had. Then a dispute over trolleys....an advisory to have one per customer as my son pointed out. Detective work got me through to the Manager where I voiced my concerns. I asked for the woman's name but this was not offered. I said she is not a pleasant character as this is not the first time this has happened. Quite appalled by her continued behaviour. Carol Sutton”
“I have been shopping on line with Asda for 10 months and at the begining it was ok the web site as gradually got worse full of adverts like we think you might like or customers also bought or before you can get to go to check out you have to scroll through every thing you have bought and over a 10 month period it's absolutely perthetic I will in future be changing to another supermarket and hope much more of there on line customers do the same my rating of their web site is zero out of ten”
“Terrible customer service. Order cancelled due to weather - fair enough.
No email and so called customer service, no delivery slots until 10 days later. So booked that.
Raised a complaint at the same time.
Following day, text to say all items, except £18 cancelled ( was this because I raised a complaint???)
Called cc to see what was happening, I was advised items had not been re ordered.
Raised another complaint.
The lady really wasn't bothered and was basically singing when speaking.
Let's see if I get a reply to either complaint.”
“As many others here, I had a delivery slot yesterday for 7.30-8.30pm. No text or email to tell me there is a delay or cancellation. By 11pm nothing still. Called Customer services today and told the best they can do is try again on the 30th Jan almost one week from today. I am the sole carer for my over 80 year old mother and hence we are completely dependent on home deliveries during the pandemic.
Also told I can cancel this and they will refund. Later on in my account it showed the same order as 'delivered'! I called the customer services again and this time they had the nerve to tell me it was a missed delivery i.e. that no one was at home to receive the shopping!
The lack of assistance and inability to put right what is their fault was bad enough but then to have the finger pointed at me for not being in was beyond terrible.
Asda do not care for your custom, they are too big to worry about how they are treating vulnerable people in such a way during a very difficult time when a lot of us are housebound through no fault of our own.
The call centre based in the Philippines is designed to stop customers from taking their complaint further as they continue to repeat the same things over and over until the customer basically gives up.
As a long standing customer of Asda I will no longer be shopping with them as they have left my mother and I in a very difficult predicament when we were counting on essential groceries for the week ahead. This is unforgivable.”
“Worst online shopping company there is. No delivery so now have to go to a store (not asda) and shop as normal and risk getting and spreading Coronavirus....They are useless and totally irresponsible.... The Government should be stepping in and sorting out these incompetents....”
“Amazed at lack of masks and no social distancing of staff. Whilst I appreciate that some may have underlying health issues I find it hard to believe that the 20+ number of staff all did. Cut my shopping short. Was approached by member of staff for taking picture to illustrate the issue. He not only stood within 1m but also had no mask. Shameful.”
“After arranging a click and collect from my nearest asda store I was informed that some items were unavailable. The items not in stock were bananas, carrots, grapes,strawberries,cucumber and oranges. As you clearly seem to think that you are a leading supermarket it seems odd that you can't supply even basic foodstuffs to your customers. One of the items that was actually available was a bottle of wine. When I got it home and unpacked it I discovered that the security tag was still attached to it. (Photo).Your grocery picker is lacking basic common sense. Good job that I am the proud possessor of a hacksaw. Ps.next week it's Sainsbury's!!!”
“Worst delivery service ever. My home delivery has got cancelled 3 times (London - Leyton) in the past few months. People are relying on the company for their food deliveries. The company should cut down on the slots and simply not to accept the order at the first place if they are not capable keeping up with the pace. I have stopped ordering from Asda a year ago because of this issue, I went back to them but after my 3rd order got cancelled I don't think I am ever going back to order anything from them.”
“This is a shop that finds it acceptable to have no rules in place during a pandemic.
No social distancing
No one way system (even though there is arrows on the floor) rude management.
Everyone walks and does what they want. When approached n questioned about it they don't want to know.
250-300 people in store yet can't have any in a restaurant. Fucked up”
“2 meter rule "DOESNT MATTER" apparently according to Paul Garnett Asda Huddersfield Manager.
Thousands sadly dead due to this awful virus I think anything we can do to stop the spread SHOULD MATTER.
Staff wear T Shirts saying keep 2m away then totally abuse that well that clearly should matter too !!”
“Asda runs the worst delivery service I have ever seen in my life and I spent 2 years in the Middle East. My order was delayed by 2days and this was after I spent 7pounds just on the delivery(slots) fee.
Plus don't bother calling customer service; they are nice but 100% clueless.
I wish I could give less than 1 star.”
“Last order I got many of the items were on the sell by date - this time they haven’t even turned up with my delivery - now after midnight I am £145!down and no food with 2 children to feed - last time I will use Asda!”
“Thankyou Asda Member of Staff Who Gathered My Shopping Ready for Click and Collect ;];];] I did not have to go into the store HOW EXCELLENT IS THAT favourite supermarket , uno these guys they deserve a pay rise in my opinion , never mind minimum wage ,,,”
“Just received my Asda on-line order, as usual very helpful driver, although a bit late which I can fully understand, first time this has happened, the driver phoned me in advance to inform me and apologise. Social distancing, placed crate on top of one another which makes it easier to empty. The drivers are always so cheerful which helps in this present climate. First rate service 😁”
“Do not trust Asda with your online shopping if you are shielding.
Cancelled our order took the money twice and when you contact them they offer a slot a week later and a simple sorry.
We have to wait at least 48hrs for the money to be returned.
They were not able/interested in providing a click and collect slot.
Not like my 4 young children or I need to eat over the next week or the items we ordered for our soon to be three year olds birthday are important I suppose.
I am sure Tesco will appreciate our custom as this is ridiculous”
“Rubbish don't bother , ordered a fresh chicken , never received , put in the alternative for a frozen chicken , never received , What supper store does not have chickens ???? , staff just just couldn't be bothered going to the fresh meat counter , never again Asda”
