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Bershka Reviews

3.6 Rating 172 Reviews

66 %

of reviewers recommend Bershka

Company Reviews

3.6

Based on 172 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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Bershka 1 star review on 20th May 2022

Mariam Givishvili

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchasing on line is easy but the customer service is the worst I have ever experienced! My parcel was received damaged and an item was missing. Bershka is refusing to replace or refund it. It was the cheapest item in the parcel and not expensive but they’re treating me like a con artist. STAY AWAY!!!!”

Posted 2 years ago

“I liked the store. The quality of the goods is good. It takes a lot of time to process the order, but it is convenient that the order shows what is available and what is not, and that it is possible to make a replacement by order.”

Posted 2 years ago

“Good quality things, modern models, size by size. Delivery is timely. Excellent work and, accordingly, positive from the purchase.”

Posted 2 years ago

“Everything is professional and efficient. The quality of the products is beyond doubt. This is not the first time we buy. Respect to the store and the team. Good luck in the new year!”

Posted 2 years ago

“I want to share my opinion about this store. I'm happy! quality wow price wow service wow I am satisfied with 1,000,000,000,000%”

Posted 2 years ago

“I want to share my experience, I ordered a couple of things from this store and I am absolutely delighted, the quality is high and the prices are reasonable. besides, delivery is fast!”

Posted 2 years ago

“great selection of quality and stylish clothes at affordable prices, delivery is very fast, thank you”

Posted 2 years ago

“I liked this store, good selection, good quality and prices are very reasonable, surprisingly the website is user-friendly, ordering is easy”

Posted 2 years ago

“I like the customer service in this store, wonderful and high quality, stylish and beautiful clothes, ordering is very simple, delivery is fast”

Posted 2 years ago

“Jervis Street Store - Assistant/Area Manager most unhelpful when telephone call was made to store at 10:46 on 2/12/21 - Berksha should be mindful of good customer service .... the conversation I had with your employee lacked professionalism and customer care. You might wish to pass this review onto your management.”

Posted 2 years ago

“Its terrible!!! I'm very sad! I just lost 160USD ! I ordered shoes and also I payed extra 25USD (they said delivery time 5-7 working day) for fast shipping. its already more than 70 working days and still nothing. I sent plenty of email but they only answered only time to time and with the same sh't! I have to wait. They didn't give me tracking number and also they blocked me on instagram. They didn't answer on website chat! very bad experience !! please don't buy there anything !”

Posted 2 years ago

“Excellent service client. Je l'aime absolument ! Le service client tel qu'il était censé être. Ils ont une sélection fantastique. Site fabuleux !”

Posted 2 years ago

“Très belle sélection de vêtements. Il a fallu trop de temps pour magasiner car il y a trop d'articles. Excellent service et livraison rapide.”

Posted 2 years ago

“My refund was received on the 3rd to their warehouse but I haven't received the money. I complain and they haven't answered me. The refund is more than £100 and I'm getting nervous about it. I bought in this shop hundred of times in Spain and never had a complain. I don't understand what is happening.”

Posted 2 years ago

“Very bad quality clothes that have shrunk after one wash (following the guidelines). Customer service ignoring most of my email content and refusing to reimburse the products. Lots of automated messages and impersonal emails. Will never buy again. I have clothes that re completely useless and the business does not care. Do not purchase.”

Posted 2 years ago

“0 stars if I could Ordered two dresses, only received one and kept ringing emailing had awful customer service and they refused to send me the dress Appalling customer service I cannot believe it Do not recommend shopping here if you want to be disappointed”

Posted 2 years ago

“they lost my $140 order and I never got a refund.”

Posted 2 years ago

“I love the quality of the clothe and shoes here, but their customer service is a JOKE! NEVER return anything, they will loose your items and steal your money!!!! I purchased from them on January during the sale event, first the order was super delayed, and when I called for information the customer service didn't have a tracking number even, I asked for a discount due to the delay and they told me that my purchase didn't apply, so no one had information on my package. Then I had to return some items, when I went inside the web page to return, it would throw me an error every time, I had to email customer service so they could send me one, I even took pictures and circle every single item I wanted to return, they sent me a label through email, I thought like ok, no biggie. Then my return arrived and they took 2 months to refund my money, I even had to ask twice for the status of my refund, and when I confirmed my refund.... surprise, not the entire money was there!!!! I wrote back, that there were some items missing from my return, and they said I didn't send them, and that the label was not approved for those items!!!!! So basically they kept the goods, and my money!!!!! Again, the quality of the clothes is great, but don't you ever need customer service because they suck!!!!!!!!!”

Posted 2 years ago

“Excellent communication! Super fast delivery! Gorgeous quality items! I Love shopping at Bershka! Highly recommended! Thank you so much for a great shopping experience! A******”

Posted 2 years ago

“Worst company!Don’t waste your money... I placed an order with them ,I was waiting 10 days and nothing happened,I emailed them but I didn’t get any answer(they are always ignoring the costumers or answering after more days) I was waiting 2 weeks to get my order,the parcel was shipped after more than 10 days and that ‘s ridiculous in my opinion ,on their web site it’s saying 2-4 days for the standard delivery....another issue happened few days ago when I ordered a hoodie for my bofriend’s birthday then I changed my mind second day and I canceled the order because I was afraid that is not gonna arrive on time...the order was not even shipped so I taught it’s gonna be easy to get my money back ....but I’m sending multiple emails and even tried to contact them on what’s app,still didn’t get my refund... they just told me in the email that they can not do anything my bank needs to solve the problem ...costumer service is the so bad not helping at all!!!!”

Posted 3 years ago

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Bershka is rated 3.6 based on 172 reviews