Bershka Reviews

Name: Bershka
Rating: 3.43

3.4 Rating 195 Reviews

61 %

of reviewers recommend Bershka

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Metrics

3.4

Based on 195 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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Bershka 1 star review on 9th October 2025

Anonymous

Bershka 1 star review on 1st December 2024

Vento

Mariam Givishvili

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bad customer service, especially for returns. Avoid Bershka.”

Helpful Report

Posted 3 years ago

“Sad that after Christmas, Bershka will not exchange items that are the wrong size. Items are gifts so no receipt, completely understand that a refund is nor allowed, but no exchange. Very very poor service and another customer lost. What a waste of clothing. You would think the company would want happy customers wearing their clothes. Obviously not!”

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Posted 3 years ago

“Ordered online as housebound Christmas presents for my daughter.Was guaranteed delivery but still waiting, Xmas has passed still awaiting for the delivery.Customer service don’t respond and the online chat with an agent is a Joke. I will never buy from this shop again.”

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Posted 3 years ago

“Purchasing on line is easy but the customer service is the worst I have ever experienced! My parcel was received damaged and an item was missing. Bershka is refusing to replace or refund it. It was the cheapest item in the parcel and not expensive but they’re treating me like a con artist. STAY AWAY!!!!”

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Posted 3 years ago

“I liked the store. The quality of the goods is good. It takes a lot of time to process the order, but it is convenient that the order shows what is available and what is not, and that it is possible to make a replacement by order.”

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Posted 3 years ago

“Good quality things, modern models, size by size. Delivery is timely. Excellent work and, accordingly, positive from the purchase.”

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Posted 4 years ago

“Everything is professional and efficient. The quality of the products is beyond doubt. This is not the first time we buy. Respect to the store and the team. Good luck in the new year!”

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Posted 4 years ago

“I want to share my opinion about this store. I'm happy! quality wow price wow service wow I am satisfied with 1,000,000,000,000%”

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Posted 4 years ago

“I want to share my experience, I ordered a couple of things from this store and I am absolutely delighted, the quality is high and the prices are reasonable. besides, delivery is fast!”

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Posted 4 years ago

“great selection of quality and stylish clothes at affordable prices, delivery is very fast, thank you”

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Posted 4 years ago

“I liked this store, good selection, good quality and prices are very reasonable, surprisingly the website is user-friendly, ordering is easy”

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Posted 4 years ago

“I like the customer service in this store, wonderful and high quality, stylish and beautiful clothes, ordering is very simple, delivery is fast”

Helpful Report

Posted 4 years ago

“Jervis Street Store - Assistant/Area Manager most unhelpful when telephone call was made to store at 10:46 on 2/12/21 - Berksha should be mindful of good customer service .... the conversation I had with your employee lacked professionalism and customer care. You might wish to pass this review onto your management.”

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Posted 4 years ago

“Its terrible!!! I'm very sad! I just lost 160USD ! I ordered shoes and also I payed extra 25USD (they said delivery time 5-7 working day) for fast shipping. its already more than 70 working days and still nothing. I sent plenty of email but they only answered only time to time and with the same sh't! I have to wait. They didn't give me tracking number and also they blocked me on instagram. They didn't answer on website chat! very bad experience !! please don't buy there anything !”

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Posted 4 years ago

“Excellent service client. Je l'aime absolument ! Le service client tel qu'il était censé être. Ils ont une sélection fantastique. Site fabuleux !”

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Posted 4 years ago

“Très belle sélection de vêtements. Il a fallu trop de temps pour magasiner car il y a trop d'articles. Excellent service et livraison rapide.”

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Posted 4 years ago

“My refund was received on the 3rd to their warehouse but I haven't received the money. I complain and they haven't answered me. The refund is more than £100 and I'm getting nervous about it. I bought in this shop hundred of times in Spain and never had a complain. I don't understand what is happening.”

Helpful Report

Posted 4 years ago

“Very bad quality clothes that have shrunk after one wash (following the guidelines). Customer service ignoring most of my email content and refusing to reimburse the products. Lots of automated messages and impersonal emails. Will never buy again. I have clothes that re completely useless and the business does not care. Do not purchase.”

Helpful Report

Posted 4 years ago

“0 stars if I could Ordered two dresses, only received one and kept ringing emailing had awful customer service and they refused to send me the dress Appalling customer service I cannot believe it Do not recommend shopping here if you want to be disappointed”

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Posted 4 years ago

“they lost my $140 order and I never got a refund.”

Helpful Report

Posted 4 years ago

Bershka is rated 3.4 based on 195 reviews