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Bershka Reviews

3.5 Rating 192 Reviews
62 %
of reviewers recommend Bershka
3.5
Based on 192 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 57%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week

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Bershka 1 star review on 1st December 2024
Vento
Bershka 1 star review on 1st December 2024
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Bershka 1 star review on 1st December 2024
Vento
Bershka 1 star review on 20th May 2022
Mariam Givishvili
Anonymous
Anonymous  // 01/01/2019
awful, never purchasing again. returned an item, return was processed 8/11/20, it’s now 8/24/20 and no return. emailed customer service no response till now, even filed a claim. DO NOT SHOP
Helpful Report
Posted 5 years ago
bershka online shopping is terrible. not only did they never notify me that one of the items was out of stock, but they also falsely advertised on this website that it was available in all sizes. i have never had an experience online shopping where the company had not notified me any problems with the order.i seriously would not recommend. i have cancelled the rest order and will be sending it back if they continue the process and decide to send it to my address. also another thing i want to point out as well is that there was no option for me to cancel my order on the page which showed my order. i had bought this as a guest so thats also something to watch out for.
Helpful Report
Posted 5 years ago
I had an awful experience with bershka online. I love the store but online customer service is awful. The first time I ordered from them my card didn’t want to go through. Many phone calls later to bershka and my card service. I found out that the item I wanted was out of stock and they hadn’t updated their site. This caused me a lot of stress as I thought my card got blocked. A couple days ago I ordered a pair of socks which have been delivered with the security tags on them. Once again many phone calls and many different answers I got told that they could not send a courier to my house and told me to either wait till stores open, this was not ideal as the closest store to me was one hour away. or to get a refund and send back the item which was not ideal as the covid-19 is around. I also asked for gift wrap and gift messages for both packages and neither of them came with it.
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Posted 5 years ago
I love Bershka. Been being their customer for almost 5 years from Spain to USA.
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Posted 5 years ago
I love Bershka when i was in Spain. The style, the price, the material are perfect. I will always support Bershka. I hope they will give out more and more nice products.
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Posted 5 years ago
The order placed and charged was for four (4) pair of pants; only three (3) of them arrived.
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Posted 5 years ago
Great products but the staff at Plaza Mayor rude ! Shocking customer service!
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Posted 6 years ago
Really good
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Posted 6 years ago
Really good prices and fast delivery.. be fashionable for less.
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Posted 7 years ago
Great customer service, quick shipping, happy with my new jumpsuit!
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Posted 7 years ago
Bershka has good quality clothing and accessories that is really affordable. I buy almost everything from here. They do a free next day delivery over £40 and the parcel always comes on time with sufficient notification from bershka and the carrier company they use. I will continue to purchase items from here.
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Posted 7 years ago
A wide variety of styles at good prices.
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Posted 8 years ago
Bershka is rated 3.5 based on 192 reviews