“Absolutely terrible experience with Budgetair. I booked a flight and needed to make a correction, but despite contacting them every day for six weeks, they never resolved the issue. Their communication is non-existent, and the lack of a phone number makes it impossible to get any assistance. Avoid this site at all costs!”
“This company a $#*! in stupid company. They issue duplicate tickets, cancel flights, change schedules without notice, and provide poor customer service. Refunds take years to process, and they only refund a portion of the amount. Changing a flight incurs significant fees, and they do not assist with rebooking if a flight is canceled. Missing a connecting flight leaves you stranded at the airport. Despite offering competitive prices, customers encounter numerous headaches and risk losing money. There are countless complaints online, yet the company remains in operation. In the event of needing a refund, it is advisable to contact the bank promptly to reverse or dispute the charge. The company lacks a phone number for direct communication and relies on ineffective robot customer service. Personal experience with this company involved issuing duplicate tickets, multiple unanswered emails, and only receiving a refund through the bank's intervention. Stay away this horror company.”
“Это мошейники! Никогда не покупайте у них билеты! Отменяют ваши проплаченные билеты за день до вылета! И все что бы вы купили эти же билеты у них за 3 раза больше!!!”
“I bought a round trip tkt from Budget Air for a flight on Royal Air Morac. Royal Air Morac did not have record of my return trip - my tkt was invalid and i had to buy another tkt directly from Royal Air Morac in order to get home! I’ve been trying to get a refund from Budget Air since 10/23 and they just give me a run around. They say that the airline owes me the refund and the airline said that Budget Air sold me an invalid tkt. Its insane! There are no phone numbers to connect with Budget Air and customer service replies to my emails by asking for documents that i already sent, telling me to collect from the airline, and that they are working on getting my refund.
THEY ARE A SHAM!!”
“Do NOT deal with these crooks!! I paid an additonal GBP 200 pounds for extra legroom on a South Chine Airlines flight London to Sydney. When I went to check in they told me that Budget Air had NOT sent them the money for the extra legroom so I had to pay again!! I have been chasing Budget Air for over 4 months to get a refund and they keep fobbing me off! What a bunch of cheats.”
“I booked 4 tickets for Calgary to Tokyo via google flight third part BUDGETAIR. The transaction was accepted and I received the booking number. However, later I received an email from them that “The fare you chose is no longer available from the airline.”
It is totally inconvenient and wasted my time and money by relying on what doesn’t exist. If the fare is not available the payment shouldn’t process at the time of booking. Now more than 5k withdrawn from my credit card and can be held up to 10 days.”
“my son and his family missed the flight.. you sent us the e ticket with no airline... we cant contact you so the go back to hotel and book another flight... so dissppointed ! we loose too lot of money
can you do anything about it!”
“Did not provide the services and refused to issue the refund.
I rented a car from BudgetAir through Car Trawler for $189 but never received the car or a refund. I arrived at the airport at 3 am and found no one there to assist me. Despite following all instructions and attempting to contact the car rental desk using the provided number, I received no response. After a 2.5-hour wait and a 22-hour flight, I had to take a taxi to my hotel. When I reached out to them a few days later, they requested my flight ticket information, which I provided. However, they refused to issue a refund, claiming I didn't show up. I insisted that I was there and followed all instructions but got no response. I filed a bank claim, but they repeated the same story to my bank, making it harder to get my money back. It's been two months of trying to resolve this with no resolution in sight. I advise against using this service - they partner with frauds, and by using this services you risk to loose a lot ore than you save.”
“I made a reservation via budget air for a trip from PL to TH - I chose exact dates and hours (departure on Friday, return on Sunday) - company changed hours, which truly make my life harder, 2mths before departure I asked via phone to change dates to original ones - they agreed for this (everything is recorded).
And what they did? They kept original hours but changed days (guess what - flight on that date was cheaper than the one we bought initially).
Right now they are trying to make me a full. They know that flight that we ordered is much more expensive that the one that are giving us.
I’m in Thailand now, whit few days to original flight, they representatives ‘hide behind the procedure’ or leave the chat.
They tell that we need to contact with airlines directly (we did it, both airlines said that our agent is entitled to amend/change ticket).
At the end their representative states that they have to cancel our flight (we will need to pay the cancellations fees - so it means that we are loosing our tickets and need to pay for new one (much more than we paid 9ths ago…).
So if you like gambling with a cheater with a gun - choose them as your flight agent.”
“This is the worst experience I ever had of purchasing an airline ticket through this Budget Air !!
I did it by mistake when i purchased a ticket from Miami to Turkey, instead of clicking Turkish Airline I clicked Budget Air, and since then & I have lots of issues with this ticketing third party! The worst of all there is No Way to contact any of their agents except via a very poor chatting system that brings all the frustration of the world because Not Only they make you lose your money but also no way to speak with anyone !!! Super Frustrating, big mistake from my end!!”
“I can't put a 0 because the minimum is 1.
I bought a ticket for an amount of 1130€ on the 2nd of October, they charged the money on the credit card with which I made the payment at the same time of the purchase and 5 minutes later I received an email saying that the ticket I had bought no longer existed with the fare that appeared on the web and that I had been charged so I had to buy another ticket evidently on another booking platform.
The problem is that now I am claiming a refund from budgetair for the amount of the cancelled ticket and they tell me that they can't do anything and that it is the supplier who has to make the refund!? I have written several e-mails asking who the supplier is, as for me it is budgetair with whom I made the purchase, so it is the supplier.
Result: I still have 1130€ blocked two weeks after the cancellation and nobody is responsible for the refund because it can take up to 8 WEEKS!!! for the refund to be made.
PLEASE TAKE THIS CASE INTO ACCOUNT FOR THOSE OF YOU WHO ARE GOING TO MAKE A REFUND WITH BUDGETAIR.”
“The company refused to seek a refund from Virgin for a downgraded flight I had in August. You should avoid this agent if you are booking a flight from Australia as there is no consumer protection laws available if things go wrong”
“Booked a flight for my sister they typed one letter wrong on the actual ticket my sister just missed the flight because airline wants budgetair to correct the mistake for her to be able to fly. Budgetair is not reachable, chatboy is useless and Faq on the website refers us to make the change on My Trip section and My Trip section keeps saying oh something went wrong.”
“They are nothing but blood sucking leeches.......
Booked a ticket. Accidently picked wrong date. With in 5 minutes reached back to them. Airline did not charge anything, but THESE suckers charged $110 per ticket. For changing to the right date (only return flight) they were asking $235 per ticket.
Absolutely disgusted.”
