Catawiki Reviews

Name: Catawiki
Rating: 1.30

1.3 Rating 676 Reviews

7 %

of reviewers recommend Catawiki

Company Reviews

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Metrics

1.3

Based on 676 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 44%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Catawiki 1 star review on 11th June 2025

Francisolivia771 At Gmail.com Help Me Recover My Lost Cryptocurrency From A Scam

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was sold some decent items, with which I was pleased, and several fake or defective ones… The sellers of the latter were extremely rude and belligerent when I contacted them regarding the fake/damaged merchandise, all refusing to take responsibility. Catawiki itself was unhelpful, requested an extremely time consuming and illogical procedure to justify my “claims”, tens of photos of the items in question, the packaging, the labels (which they profess not to have received). In any case, a photo cannot show that a designer bag is fake, or that a cardigan is shrunk. I complained for both these items to no avail. So now I’m left with the lingering doubt about the jewelry I purchased from Catawiki, and I won’t be surprised to discover that they’re all fake too…. Buyers beware, if something is too good to be true, then it’s probably not. It’s wishful thinking to believe that you can buy a €6,000 bag for €300.”

Helpful Report

Posted 2 years ago

“Bad experience, fake products' sale with certification of "experts" ....never again. credit card payment blocked, lack of support.”

Helpful Report

Posted 2 years ago

“AVOID Catawiki. I've bought a watch and in the ad it says that it have a 16cm strap. According to common sense the strap is the part that connects to the watch. So to calculate the diameter I added the size of the watch to the size of the strap and concluded that it fits ok. Once I received it I found that the 16cm was the total diameter. Reach out the seller and he told that my understanding was not correct. Opened a dispute in Catawiki (it took one month to get their supposed experts an answer) and at the end they said that a strap is the total watch, even after sending them several examples of sites showing how to measure a watch. They simply closed the dispute without any further response to my arguments. They only defend the sellers. It was my worst experience buying in an auction. Don't recommend at all. Now I understand why they don't accept PayPal.”

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Posted 2 years ago

“Catawiki does not comply with EU legislation. They don't return products that don't match the description, the answers take weeks and the "justifications" are legally indefensible. AVOID until the end if you want to get your money's worth. 0 stars if possible.”

Helpful Report

Posted 2 years ago

“I won a coin in an auction listed in the US& Canada coins category in the Catawiki site. The coin was approved from the "expert specialist" and in the title it was described as USA, Morgan dollar 1979 CC. However in the coin description with small letters was described in french as "A jolie faux coin", something I noticed after I got the coin and realised it was fake. Although the title and the category listed was clearly misleading in order to fool a buyer into buying a fake, when contacted the support about the issue they claime that because it said it is a fake in the description (in French I repeat), I am not entitled a refund. Clearly the site tolerates fraudulent listings, advertises fake coins along with real ones, the "expert" sign offs on selling fakes and the company does not protect the buyer from deception. Stay away or buy knowing you are as covered as buying from a random guy in the street”

Catawiki 1 star review on 16th March 2023

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Posted 2 years ago

“No customer service from catawiki and No sellers response to messages.”

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Posted 2 years ago

“I won a bottle of whiskey through catawiki, which arrived with damaged packaging. I filed a complaint, but without any results. The only thing they care about is getting their commission, and when there is a problem, they do not help to solve it.”

Helpful Report

Posted 2 years ago

“Bought earrings and received an empty box. I submitted a claim to Catawiki, provided all the proofs - contacted the seller and she had the same situation with a customer from another country. So, the theft has been conducted by the forwarders staff. Never got my money back from Catawiki, all my emails are left unreplied. Terrible service. 160 euro worth scam.”

Helpful Report

Posted 2 years ago

“Support is a joke. I bought a watch which seller advertised as to be serviced and with a new strap. After receiveing it, strap broke after 2 days and watch is running late 2min a day which is a lot. After complaining to the support I asked for 50e to cover my expenses and repair it in my local shop. They also said that the watch hasn't been serviced for 15+ years at least. Ok, no biggie. I'll just repair it and move on. But this is where the pain/comedy begins. They asked for photos which I provided. Then they asked for a video of the watch mechanism (so I had to go to the repair shop to open it and record it). Then after that they asked me for additional video of this mechanic watch to be recorded next to the quartz watch so the "expert" can evaluate it (lol?). At this point I realised they're making a fun of me and waiting to drop the claim out of frustration, but there I went once again to the repair shop, asked the guy to open it and record. At this point he was already mad and said this is a complete nonsense as it can't provide anything valuable to them. Greasy mechanism and being late 2min a day won't be seen from a 2min video right? Now it's been more than 10 days they stopped communicating with me (after I provided all the videos requested) and after my attempts to contact them. Also, claim is still opened so the seller hadn't received the money from Catawiki and now he's contacting me via platform and outside platform (whatsapp) and demanding to close the claim. - Oh, and not to forget the seller forgot to send the watch. He just opened the UPS pickup request and said to me that it's their fault. After calling the UPS myself, they told me "Yes, the seller ordered a pickup but never gave us the package". So I missed the date of GFs birthday because of this as well.”

Helpful Report

Posted 2 years ago

“I was interested in a vintage watch and did some research. It appeared that the watch shown was not fitting the description. Nevertheless it was sold. About a month later I happened to see another watch (same brand and model) from this seller. Same faulty description. Now I choose the write an email to the customer service. The changed the description an hour before closing of the auction. People were not notified. Again the watch was sold. Today I spotted another one, same watch, brand and seller. Again with a wrong description (latterly the same as twice before). This extra layer of trust by bringing in experts in the auction proces has no value, it is even worse it misguides potential buyers.”

Helpful Report

Posted 2 years ago

“For a start the seller of my lot is very slow in preparing and sending the order. It is me who has to contact him/her to find out the next step.I have reasonable doudts as to the condition the goods will arrive in. I will give my feedback when (...) they do. Catawiki seems to work by automatic systems but if you want to be called reliable you have to have real people working behind the scenes.. Their support system is literally non existent.. they are supposed to answer within 48 hours but they don't.”

Helpful Report

Posted 2 years ago

“My Experience with Catawiki My Experience with Catawiki PROS: Industry's low 9% bidder's fee. CONS: 1. After a recent upgrade in the autumn of 2022 it has become harder to get around the Catawiki interface. 2. Auction bidder can no longer see the sellers name and address nor contact them to ask questions to clarify condition of the items before bidding on their lot. 3. The descriptions of many of the lots are lacking proper descriptions for numismatic items. 4. Catawiki experts say that they don't want IBNS grading in the item description if the item is not graded by an independent party (slabbed, encapsulated) such as for instance - PMG or PCGS. Thus Catawiki gives preference to independent graders (which often make mistakes in identifying and grading paper money and banknotes) rather than IBNS grading standards. Remark: Catawiki and their numismatic experts are members of the IBNS themselves. 5. The imposed 51 word limit in the item description for Sellers does not always allow to explain the condition of the item and to include detailed description in some cases when the item is not new. No wonder sellers write "it is nice" instead of describing the condition in very detail since the 51 word limit often prevents to fully describe the item. 6. If a buyer (winning bidder) does not receive their shipment within 25 days after payment and does not submit a "CLAIM" to Catawiki, Catawiki pays the seller even if the goods are NOT delivered to the buyer yet. Then the buyer has to contact and deal with the seller instead of being protected by Catawiki all the way until the goods are delivered. Although Catawiki assures the seller that they will pay the seller only after the goods are delivered, but on the contrary a buyer seems to only be protected against non-delivery for the first 25 days! And how about those buyers who live in more remote destinations and if there is slow delivery of mail that takes 1 to 2 months or more? 7. You can not cancel your auction bid even if you made an innocent mistake or even if you found out that the item you bid on had a hidden issue not disclosed in the auction by the seller. 8. Catawiki website and software is sketchy and buggy, with occasional dead links. 9. A frequent event is when you submit a "claim" to Catawiki in order to keep on receiving their delivery support beyond the 25 days you get blocked from Catawiki for about 5 minutes: "Access Denied You don't have permission to access (link was here) on this server." 10. Catawiki support now takes weeks to reply and many questions and inquiries as well as complaints are left unaddressed and unanswered. 11. Catawiki experts allow sellers to write any kind of inaccuracies in the descriptions of their items and there is no way to contact the sellers before bidding on their items. Catawiki support ignores remarks abut multiple blunders in their listings and does not correct them before bidding begins. 12. Selling process on Catawiki may be long, slow and even dysfunctional in places. Catawiki requires the seller to provide their ID that shows both sides of the id such as drivers license or a passport, but then when they are provided a large image of the id both sides they reply they are unable to read it. Then they ask for a second document proving your residential status and street address and you will also be asked to register for German LUCID number even if you're not living in Germany and even if you are a private seller just wanting to sell off some of your collection or a single car. Registering for German LUCID is extremely complicated process with confusing instructions. 13. Some sellers take weeks to ship out the sold items and some buyers are slow to pay for their won items. 14. Some sellers make items photographed spread like playing cards thus obfuscating most of items within the spread = impossible to see paper items condition. Buyer (bidder) has to GUESS the condition of the items they are bidding on! Therefore bidding (buying) on Catawiki is very much like a lottery! 15. Messages sent to Catawiki support about the excess shipping charges by some sellers fell n deaf ears = no answer by Catawiki support. That is unacceptable since it means financial loss for the buyer!”

Catawiki 1 star review on 28th January 2023

Helpful Report

Posted 2 years ago

“Item purchased, not delivered, payment retained, not reimbursed.”

Helpful Report

Posted 2 years ago

“It probably has a reason why certificates of authenticity are not issued. I ordered a number of photographs - they are just printed on some sheets of paper (not appearing to have any value). The estimate price was indicated as € 300 - 400. When you order more than one item you need to pay for each the very high transport cost of around € 25. Customer service doesn't reply - waiting since weeks. And to get in contact with seller is only possible after payment. Some sellers are really unfriendly - because I couldn't pick up the item straight away what I communicated to the company beforehand - no reply at all. There are probably also ok sellers on the platform. In general, I don't recommend to buy anything at catawiki. And I regret not having found this website before placing a bit. The amount of 1 star responses speak volumes.”

Helpful Report

Posted 2 years ago

“Highly Strange that every item rejected by sotherbys auction house “ they recommended to sell your items through Catawiki “ ??????????????????????????????? BEWARE!! Below is sotherbys standard rejection email As such, we are unable to appraise your item or offer it for sale. If you are interested in selling your item, you may wish to consider Catawiki an online auction marketplace. Please note that this is a third-party platform and we are not responsible for the platform, the outcome of your sale or any associated costs. If the item is sold through Catawiki, Sotheby’s may receive a referral fee from Catawiki. HA HA HA !”

Helpful Report

Posted 2 years ago

“I have bought a ring advertised as an natural emarald 1,4 carat, sold by Allegra's Legend and evaluated by Catawiki experts to 6500 to 7500euro went to 2 evalators in my Country and is a hydrotermic syntetic emerald worth 10 euro”

Catawiki 1 star review on 4th January 2023

Helpful Report

Posted 2 years ago

“BUYER GETS ALL THE SUPPORT- keeps item and a REFUND!!! seller left with no Chanel Bag or the money ID NUMBER 28740297 TRACKING NUMBER: LG988075178 GB You promised it was being investigated. AND I HAVE JUST CHECKED - YOU HAVE REFUNDED THE BUYER AS YOU HAVE BEEN AWARE, THE Order shows it was DELIVERED on seller postal site ROYAL MAIL and BUYER one NL - the Netherlands post.. As DELIVERED TOO ON THE 18TH DEC 2022 I phoned at least 8 times for you to then release the payment and despite all the aggressive behaviour from the buyer you promised you would explore and resolve the issue- after all both postal sites in the UK and the Netherlands showed as 'delivered on the 18th December. ' Finally you were about to close the case in my favour and release the money, as indeed you admitted the above was correct- and in the next week you overturned it, as the buyer was again nasty on the phone to you. How can I ever sell in confidence on your site again, when, as a seller- I HAVE NO SUPPORT AND LOSE NOT ONLY MY EXPENSIVE CHANEL MEDALLION BAG BUT ALSO- the MONEY THAT YOU GAVE BACK TO THE BUYER AFTER PROMISING ME THE SELLER- YOU WERE GOING TO CLOSE CASE DUE TO STATUS SHOWING AS DELIVERED?.... THIS WHOLE MATTER HAS BEEN LONG. ARDUOUS, DIFFERENT ANSWERS FROM DIFFERENT AGENTS AND A RUDE, AGGRESSIVE BUYER I HAVE HAD THE unfortunate experience of having to deal with for 6 whole weeks I am lost dismayed and disappointed you cancelled this order. NOW I HAVE NO MONEY - 510 EUROS AND I PAID TO POST IT = ANOTHER 35 = SO I HAVE LOST 545 EUROS AND AN EXPENSIVE CHANEL BAG WORTH ANOTHER 500 EUROS=1000 and NO BAG. the buyer has been protected, catered to and refunded. The seller - Myself- HAS Nothing. No BAG and NO MONEY. my 3 CHILDREN HAVE MISSED OUT THIS CHRISTMAS”

Catawiki 1 star review on 29th December 2022

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Posted 2 years ago

“You are not listening to buyers and when a seller don’t want a bad review you only listen to the excuses of them and you withdraw the negative review without Listening to the buyer. We had two bad experiences with art pro where we had to wait several weeks on our paintings they apologized to us that they didn’t send it and when we complaint suddenly it is the problem of fedex unfortunately i have contacts with fedex and they delivered even faster than normal the problem is the spanish art conmpany is not handing over this is really bad and won’t buy aanything anymore and won’t recommend you anymore”

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Posted 2 years ago

“Pieces of S**t. They give you way lower value on your items so you can sell them on their platform and Rob you for the commision on top of that.”

Catawiki 1 star review on 7th December 2022

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Posted 2 years ago

“Bought what I thought was a genuine branded item in good faith. Turned out not to be genuine. Catwiki said that it was genuine based on photos. I offered to send them the item but they did not want to know. The seller offered to refund me saying that they did not realise that it was fake. Catawiki treated me like I was in the wrong when I was the victim. Terrible customer service. Be very careful of Catawiki.”

Helpful Report

Posted 2 years ago

Catawiki is rated 1.3 based on 676 reviews