“Hi, I have had the unfortunate experience of bidding for an item which eventually arrived but I do not believe it to be authentic. As the item was late in arriving with no shipping information, I was refunded the money that I had paid. For almost two months I have tried to return the bag to Catawiki for them to examine the item in person. They are still refusing but are demanding that I pay for the item, which I am refusing to do. I don’t understand why they don’t want to satisfy themselves about the authenticity of the item by agreeing to have it sent to them. I can only assume that they are not interested in whether they have misrepresented a lot on their auction site.”
“They bid on their own products, pretend to ship them, and hope you don’t notice that they never sent the item! Then catawiki just waits for their deadline to pass and releases funds for goods that were never delivered. Complete scam, never use this website. I never received any item!!!!!!!! And they claim it’s my fault!!! Scammers.”
“Unfortunately when in a need of assistance their guest service doesn't work.
Almost impossible to get the line through, while through messages on their website not always answering to the question & the delay of answer take more then a week, sometime without answers.
Si vous avez un problème à régler bonne chance car leurs lignes (télephone) ne fonctionnent pas et il faut s'armer de patience pour arriver à être connecter, avec des réponses parfois très évasive.
Via message sur le site, les réponses prennent plus de 10 jours et les réponses aussi evasives que par téléphone.
En bref comme beaucoup de ses companies de services en ligne, le service après vente est catatrophique.”
“Hi,catawiki is for me the biggest scammer site that I came across. At 71 I decided to present myself with a nice watch.i bid for an RSW watch,won and paid 773 euro.
Getting it was the first scenario, so I phoned catawiki,spoke with Faith,Davy,iris,sjahoen,every time the same story,emails by the dozen,always answered by the companion Cronorama.
Finally I get the watch and yes I did not work,went to a jeweler for a repair quote, 850 euro he mailed.
I write this because I think people should know what can happen when you bye from Catawiki and there partner Cronorama.
Regards”
“AVOID AT ALL COSTS!!!! Acquired jewelry through Catawiki, only to unveil a disappointing fraud. The pieces, purportedly from an Israeli seller, were exposed as counterfeit, with stones deceptively enhanced and sold as natural! The lot, initially valued at 15.000+ euros, ultimately revealed its true worth of a mere 500-600 euros (Paid 3800 euro). Customer service was totally absent, and my negative feedback mysteriously vanished! ALERT!!! AVOID!!!”
“I bought a great number of things. Every time you buy, you pay 9% for insurance. When I received an item that was in terrible condition and certainly not matching its description, they basically closed the case without much investigation. Apparently “very good condition with small signs of use” includes rusted through, dented and black-spotted items. Your insurance and guarantee are worth nothing if the seller decides to mess with you”
“If in Europe avoid any purchase outside Europe (particularly Japan).
Most of the time you will have to pay tax twice through Catawiki (Euro 110 & then to DHL Euro 178.50).
You supposed to get a reimbursement from Catawiki but it didn't worked who then recomlanded to go directly through the seller who is not answering.
Dommage !!!!!”
“Sold a painting. Buyer give me a negative feedback, but never send me pictures or other evidence.
Catawiki asked to solved this and remove or chance this incorrect feedback
Since med. Januari I’m waiting for the answer or actions by Catawiki.
They did’t made contact with me!
This is not the first time, member since medio 2013, sold en buy since then.”
“Never received the ring of 1.000 euro I ordered plus 178 on costs. They do not call back and when on the phone, they offer to pay back around half the amount as they claim the ring had been sent back by DHL and I have to pay transportation twice.”
“Never received the ring of 1.000 euro I ordered plus 178 on costs. They do not call back and when on the phone, they offer to pay back around half the amount as they claim the ring had been sent back by DHL and I have to pay transportation twice.”
“Not an honest website with “experts” rather disrespect your items rather than saying they don’t have to knowledge to determine the worth. Very sketchy and diminishing as it once was a good website. I hope it will become less corrupted by insecurity and fake ambition in the future.”
“Hi there ...too bad i got here too late! It is pointless i repeat my story which is so similar to many others already published. So just stay away from CATAwiki Just one side note: i tried to unsubscribe from their web-site even if i still have the dispute open but i couldn't do that. Since i do not want anything to do with them anymore....the fun goes on!
Cheers D.
PS They deserve 0 star not 1!”
“Hello,
I'm trying to be refunded for an order that didn't arrive and I encounter a wall with Catawiki Support team.
I'm struggling for a month and 6 days to get my money back and still can't do it.
On the opposite, after my claim they modified the delivery date to a date in the future so I can't be refunded.
This is a shame for this platform I initially trusted...”
“I have also bad experience with Catawiki. Bought wristwatch from shop van HORLOGEMAN. after few days watch stooped. I wrote bad review on thair homepage. Shop van HORLOGEMAN contacted me, to send them item back on thair experiences and they will do the service and send me back.
It can not get in tuch with them and Catawiki eather. I sent few massages and no one replied. I can't even contact Catawiki and all my massages are gone. :(”
“STAY AWAY!! Bought jewelry from Israel seller, turned out to be fake & enhanced stones sold as natural! Lot was estimated at 13.500 euro, was only worth 200-300 euro (Paid 1800). Customer service non existing AND my negative feedback was removed?!? FRAUD!!!! STAY!!! AWAY!!!”
“STAY AWAY. THESE PEOPLE ARE SHITS. I USED THE SITE FOR SEVERAL YEARS (WITH SOME PROBLEMS WHICH TOOK SO LONG TO RESOLVE, I DIDN'T KNOW IF I'D STILL BE ALIVE) UNTIL NOW. I TRIED TO COMMUNICATE WITH 2 SELLERS TO CHANGE THE SHIPPING ADDRESS ( WHICH WOULD ALSO CHANGE THE AMOUNT TO BE PAID) BUT CATAWIKI WILL NOT ALLOW BUYERS TO MESSAGE SELLERS UNTIL YOU PAY INVOICE. I EMAILED CATAWIKI AT BOTH SUPPORT (NON EXISTENT) AND AT INFO A TOTAL OF 9 TIMES WITHOUT A REPLY AND THEN FINALLY A HALF-ASSED REPLY: SEE OUR HELP PAGE.THIS IS THE ONLY AUCTION SITE I KNOW OF WHICH BLOCKS SUCH MESSAGES BETWEEN BUYERS AND SELLERS. WHY??? DO YOURSELF A FAVOR AND GO ELSEWHERE. BE WELL, STAY SAFE. SINCERELY,
KEVIN W.”
