Catawiki Reviews

Name: Catawiki
Rating: 1.30

1.3 Rating 676 Reviews

7 %

of reviewers recommend Catawiki

Company Reviews

Questions

Metrics

1.3

Based on 676 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 44%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Catawiki 1 star review on 11th June 2025

Francisolivia771 At Gmail.com Help Me Recover My Lost Cryptocurrency From A Scam

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Complete waste of time . Couldn’t sign in or even create an account”

Helpful Report

Posted 1 year ago

“Unfortunately when in a need of assistance their guest service doesn't work. Almost impossible to get the line through, while through messages on their website not always answering to the question & the delay of answer take more then a week, sometime without answers. Si vous avez un problème à régler bonne chance car leurs lignes (télephone) ne fonctionnent pas et il faut s'armer de patience pour arriver à être connecter, avec des réponses parfois très évasive. Via message sur le site, les réponses prennent plus de 10 jours et les réponses aussi evasives que par téléphone. En bref comme beaucoup de ses companies de services en ligne, le service après vente est catatrophique.”

Helpful Report

Posted 1 year ago

“Hi,catawiki is for me the biggest scammer site that I came across. At 71 I decided to present myself with a nice watch.i bid for an RSW watch,won and paid 773 euro. Getting it was the first scenario, so I phoned catawiki,spoke with Faith,Davy,iris,sjahoen,every time the same story,emails by the dozen,always answered by the companion Cronorama. Finally I get the watch and yes I did not work,went to a jeweler for a repair quote, 850 euro he mailed. I write this because I think people should know what can happen when you bye from Catawiki and there partner Cronorama. Regards”

Catawiki 1 star review on 2nd February 2024

Helpful Report

Posted 1 year ago

“AVOID AT ALL COSTS!!!! Acquired jewelry through Catawiki, only to unveil a disappointing fraud. The pieces, purportedly from an Israeli seller, were exposed as counterfeit, with stones deceptively enhanced and sold as natural! The lot, initially valued at 15.000+ euros, ultimately revealed its true worth of a mere 500-600 euros (Paid 3800 euro). Customer service was totally absent, and my negative feedback mysteriously vanished! ALERT!!! AVOID!!!”

Helpful Report

Posted 1 year ago

“I bought a great number of things. Every time you buy, you pay 9% for insurance. When I received an item that was in terrible condition and certainly not matching its description, they basically closed the case without much investigation. Apparently “very good condition with small signs of use” includes rusted through, dented and black-spotted items. Your insurance and guarantee are worth nothing if the seller decides to mess with you”

Catawiki 1 star review on 31st January 2024

Helpful Report

Posted 1 year ago

“If in Europe avoid any purchase outside Europe (particularly Japan). Most of the time you will have to pay tax twice through Catawiki (Euro 110 & then to DHL Euro 178.50). You supposed to get a reimbursement from Catawiki but it didn't worked who then recomlanded to go directly through the seller who is not answering. Dommage !!!!!”

Helpful Report

Posted 1 year ago

“Sold a painting. Buyer give me a negative feedback, but never send me pictures or other evidence. Catawiki asked to solved this and remove or chance this incorrect feedback Since med. Januari I’m waiting for the answer or actions by Catawiki. They did’t made contact with me! This is not the first time, member since medio 2013, sold en buy since then.”

Helpful Report

Posted 1 year ago

“Never received the ring of 1.000 euro I ordered plus 178 on costs. They do not call back and when on the phone, they offer to pay back around half the amount as they claim the ring had been sent back by DHL and I have to pay transportation twice.”

Helpful Report

Posted 1 year ago

Helpful Report

Posted 1 year ago

“Not an honest website with “experts” rather disrespect your items rather than saying they don’t have to knowledge to determine the worth. Very sketchy and diminishing as it once was a good website. I hope it will become less corrupted by insecurity and fake ambition in the future.”

Helpful Report

Posted 1 year ago

“Hi there ...too bad i got here too late! It is pointless i repeat my story which is so similar to many others already published. So just stay away from CATAwiki Just one side note: i tried to unsubscribe from their web-site even if i still have the dispute open but i couldn't do that. Since i do not want anything to do with them anymore....the fun goes on! Cheers D. PS They deserve 0 star not 1!”

Helpful Report

Posted 1 year ago

“Bought item. Paid for item. Didn't receive item. Didn't receive refund.”

Helpful Report

Posted 1 year ago

“Hello, I'm trying to be refunded for an order that didn't arrive and I encounter a wall with Catawiki Support team. I'm struggling for a month and 6 days to get my money back and still can't do it. On the opposite, after my claim they modified the delivery date to a date in the future so I can't be refunded. This is a shame for this platform I initially trusted...”

Helpful Report

Posted 1 year ago

“I have also bad experience with Catawiki. Bought wristwatch from shop van HORLOGEMAN. after few days watch stooped. I wrote bad review on thair homepage. Shop van HORLOGEMAN contacted me, to send them item back on thair experiences and they will do the service and send me back. It can not get in tuch with them and Catawiki eather. I sent few massages and no one replied. I can't even contact Catawiki and all my massages are gone. :(”

Helpful Report

Posted 1 year ago

“STAY AWAY!! Bought jewelry from Israel seller, turned out to be fake & enhanced stones sold as natural! Lot was estimated at 13.500 euro, was only worth 200-300 euro (Paid 1800). Customer service non existing AND my negative feedback was removed?!? FRAUD!!!! STAY!!! AWAY!!!”

Helpful Report

Posted 1 year ago

“STAY AWAY. THESE PEOPLE ARE SHITS. I USED THE SITE FOR SEVERAL YEARS (WITH SOME PROBLEMS WHICH TOOK SO LONG TO RESOLVE, I DIDN'T KNOW IF I'D STILL BE ALIVE) UNTIL NOW. I TRIED TO COMMUNICATE WITH 2 SELLERS TO CHANGE THE SHIPPING ADDRESS ( WHICH WOULD ALSO CHANGE THE AMOUNT TO BE PAID) BUT CATAWIKI WILL NOT ALLOW BUYERS TO MESSAGE SELLERS UNTIL YOU PAY INVOICE. I EMAILED CATAWIKI AT BOTH SUPPORT (NON EXISTENT) AND AT INFO A TOTAL OF 9 TIMES WITHOUT A REPLY AND THEN FINALLY A HALF-ASSED REPLY: SEE OUR HELP PAGE.THIS IS THE ONLY AUCTION SITE I KNOW OF WHICH BLOCKS SUCH MESSAGES BETWEEN BUYERS AND SELLERS. WHY??? DO YOURSELF A FAVOR AND GO ELSEWHERE. BE WELL, STAY SAFE. SINCERELY, KEVIN W.”

Helpful Report

Posted 1 year ago

“I got a broken watch, and their customer service has not replied to any of the 5 reminders I sent—terrible service.”

Helpful Report

Posted 1 year ago

“Absolute scam! Those who gave a positive reviews should indicate what they have bought unless they are friends or get paid to put a positive reviews. How could this be possible ,just think about it why sellers would sell they expensive things under price?”

Helpful Report

Posted 1 year ago

“Absolutely DO NOT purchase anything through Catawikifrom the UK. They claim delivery of the item ( someone is here 24/7 to take delivery) but surprise, no note of an attempted delivery posted; no advice card on where to collect and pay the associated customs charges so I was unable to do so THEN they say that they could'nt deliver and I had'nt paid the customs charges. They are out and out thieves 301 euros stolen from me and now asking I pay customs charges because it was delivered back to the vendors! SCAMMERS STAY AWAY”

Helpful Report

Posted 1 year ago

“I would be very cautious about spending a significant amount of money on this company. If, by any chance you receive an item that doesn't match the description you will have a hard time getting your money back. I received what was supposed to be a bright yellow gold necklace but it turned out to be a dark colour, almost like mustard, and the size was also inaccurate. I contacted Catawiki and provided evidence via email. However, I found Catawiki's customer service to be very unhelpful, unprofessional and unpleasant. Despite sending them numerous emails requesting to return the item and receive a refund, they were uncooperative. It was evident from the photos I sent them that the weight and colour did not match the seller's description. Instead of assisting they even threatened to block my Catawiki account if I contacted my bank to open a dispute. This involves a substantial amount of money €1406.30. I feel like I've been robbed. Catawiki undoubtedly has the worst customer service and its reputation is questionable.”

Helpful Report

Posted 1 year ago

Catawiki is rated 1.3 based on 676 reviews