“Trust me the staff at catawiki don’t have any real rules in place for anything , such as if a buyer refuses the parcel . I sent an item to Germany ( he refused ) they’re not paying me even tho they’ve had tracking and proof of address of receipts from me , because the buyer told them verbally it went the wrong address ( and offered no proof to back this claim ) they r took the word of of a buyer over proof of tracking ( incredibly bad service & zero seller protection ) This is just 1 example of things I can give many . EBay is light years ahead in every department.don’t waste your time unless you want to find out the hard way , it’s not safe and with no rules to follow themselves it makes it a very arduous process as youl get fobbed off by everyone you talk to if problems occur . Extremely poor service”
“I would leave zero stars if possible. Their support is pretty bad and their sellers are incompetent. The seller filled out the shipping label listing the item weighing 128 grams instead of 1.8 grams thus causing an increase in the import VAT. CataWiki says the form was correctly filled in because they know nothing.”
“parcel did not come because seller set incorrect phone number. Parcel go back to seller and no refund was provided. -395 euro. I opened claim with bank and open police claim for scamming... will for for them to punish
BTW - my reviews on their website they delete. All other review websites - only negative reviews.”
“Catawiki est le Roi... le Roi des Arnaqueurs !! Avis négatifs modifiés, avis d'experts sans queue ni tête, compte bani dès qu'on les contre... ce site est malhonnête au possible!”
“This website is completely corrupted. I found that sellers are asking shipping cost which some time more than even double the items. When I check to sell an item I found Catawiki offers a shiping cost much less than when you are going to buy an item. Also, I found that this website always gave preference to some perticular sellers and when you gave a feedback they delete it ignoring the facts. So, not all the sellers here are authentic. All products mentioned in the websites are fake and forgery. I think a legal action against this website must be taken.”
“When you look at an item and see the description and estimate you obviously think this is the "experts" opinion, however I am in the process of selling my first item here and both the estimate and description are both input by the seller. I have also seen some vintage items on the website which are fake, how did these pass inspection by the "experrts'? On top of that many sellers asking extortionate postage, I saw a pen which finished for £10 with £100 postage!”
“BUYER BEWARE: 5 Reasons Why You Shouldn’t Buy Your “Special Object” Here
1. Poor Customer Protection: Catawiki only provides 3 days to review your object. After that, you have absolutely zero protection as a buyer. This is far from standard practice in today’s online marketplace.
2. Sellers Can Easily Get Away With False Advertisements: Sellers can advertise goods that work “perfectly” and not be held accountable for selling faulty products if the buyer doesn't react within 3 days. This matter becomes complicated for technical gadgets, such as luxury automatic mechanical watches that may not appear broken in the first 48 hours.
3. Unclear Customs Fees: The seller doesn’t have to give even a range of the expected costs for customs. In my case, the cost was 160EUR – on top of the auction fee and delivery charge – but Catawiki guessed that it could be EVEN more: upwards of 300EUR, depending on the country. At the very least, a range for this charge should be told to the consumer. This is borderline breaking international consumer rights laws.
4. No Medium For Resolving Conflict: After 3 days, once the payment from escrow hits the seller’s account, there is precious little that can be done from the Catawiki side. You are left out cold, and nothing can be done to resolve the situation in terms of returns or compensation. (Forget asking to return anything on this site! Better yet, just go to Amazon or a more trusted site.)
5. Dubious “Experts”: One reason the seller in my case refused to refund or resolve the issue is because he said my luxury watch was inspected by experts before being sent. The site is also proud to put their experts’ faces on top of all auction items. This is just clever marketing; don’t be tricked. There is no expert inspecting each good and you are at full risk if that good should be delivered without being in working condition. Learn from my mistake (and many like me) and do not buy anything on Catawiki.
6. Final thoughts (my review): This has been the worst online purchase experience of my life. I’m a 38-year-old male with plenty of experience in the online world, and I work in marketing online brands. I now own a faulty luxury watch that will be a constant reminder of this horrible customer experience. I will likely end up selling it at a loss, when I could have just bought the same watch directly from the brand or a reputable retailer – for a LOWER cost that this second-hand piece of junk Catawiki helped facilitate. BUYER BEWARE: You are much better off going to a reputable auction house or store that can provide consumer protection and product guarantees. That is not Catawiki.”
“Bought item, nothing gets delivered. Contact seller, he wants extra£60+ for postage. I contact catawiki, nothing, no response. Seller contacts them, same. They have my £150, they don't care. SCAM”
“This was the last time I bought something at Catawiki. Again scam, this time a watch. The seller has deliberately lied about the item (seller Aframes has admitted this). Catawiki does nothing. be warned about scams and scammers at Catawiki.”
“I bid and won an auction for a watch in Catawiki back in February. The watch has never arrived and now the same watch is back in sale in Catawiki (verifiable via the photos).
I submitted several emails to customer service and even called them, no feedback. No refund, nothing.
Catawiki is a scam.”
“There are so many obvious fake luxury brand shoes and clothes on Catawiki that I find it absolutely incredible that there so called experts do not screen these products properly. Just from pictures I can recognise loads of fakes”
“Unserious company!
I bought a antique from Catwiki and in description stand that the object will be sent by a proper certificate but what I received was a A4 paper made in WORD doc by a child.
I gave the seller a negative feedback and Catawiki just removed my feedback after some days.
I realized then that many other buyer had also same issue but catawiki had changed their feedback to Neutral !!!
So Catawiki is not a trustworthy site ever much worth than eBay.
(At least eBay do not remove your negative feedback)
Below you can see how the seller treated me and Catawiki did not do anything!!”
“On February 9th, i won a bid on an item at Catawiki. After one month and since the item ordered never received, i requested an ivestigation to be made by Catawiki and to proceed with total refund. After repeated messages, i received a message from Catawiki on March 26th asking me to confirm i wish the total refund in order from their side to proceed threafter with crediting my account. Even though i immediately confirmed in written, up to now April 16th no refund received by Catawiki and they also stopped replying to my messages.I dont feel safe bidding on catawiki anymore cause it seems to me that if a seller doesnt send you the product or any other problem arise with its shipping, things get complicated, contact with Catawiki is not efficient and generally i feel unacceptable for Catawiki or any other company not to refund a customer after over 60 days without receiving the item.”
“i received 14£ today from catawiki for 3 designer handbags 18.94 euros when it should have been 333,47 euros ,
No contact numbers international and uk lines invalid !! no responses ever from there email .
This is big loss for me i paid £20 shipping for each bag in which all buyers received i am furious ,there trustpilot reviews are fake soon as someone leaves them a bad review they get there workers to write 5 more good reviews .HOW DO I GET INTOUCH .look at the email they got it wrong i sold 3 bags as shown i recieve 18.94 euros !!!”
“1/ their seller verification tool sucks. They partner with Stripe who perform this for them and the accue of Stripe AI algorithms isn't very good. Took me multiple attempts with various docs to verify my address.
2/ The 'experts' will refuse your listings simply if they think your listing isn't interesting enough!”
“ID NUMBER 28740297
TRACKING NUMBER: LG988075178 GB
You promised it was being investigated.
AND I HAVE JUST CHECKED - YOU HAVE REFUNDED THE BUYER
AS YOU HAVE BEEN AWARE, THE Order shows it was DELIVERED on seller postal site ROYAL MAIL and BUYER one NL - the Netherlands post.. As DELIVERED TOO ON THE 18TH DEC 2022
I phoned at least 8 times
for you to then release the payment
and
despite all the aggressive behaviour from the buyer
you promised
you would explore and resolve the issue- after all both postal sites in the UK and the Netherlands
showed as
'delivered on the 18th December. '
Finally you were about to close the case in my favour and release the money, as indeed you admitted the above was correct- and in the next week you overturned it, as the buyer was again nasty on the phone to you.
How can I ever sell in confidence on your site again, when, as a seller- I HAVE NO SUPPORT AND LOSE NOT ONLY MY EXPENSIVE CHANEL MEDALLION BAG BUT ALSO- the MONEY THAT YOU GAVE BACK TO THE BUYER AFTER PROMISING ME THE SELLER- YOU WERE GOING TO CLOSE CASE DUE TO STATUS SHOWING AS DELIVERED?....
THIS WHOLE MATTER HAS BEEN LONG. ARDUOUS, DIFFERENT ANSWERS FROM DIFFERENT AGENTS AND A RUDE, AGGRESSIVE BUYER I HAVE HAD THE unfortunate experience of having to deal with for 6 whole weeks
I am lost dismayed and disappointed you cancelled this order. NOW I HAVE NO MONEY - 510 EUROS
AND I PAID TO POST IT = ANOTHER 35 =
SO I HAVE LOST 545 EUROS AND AN EXPENSIVE CHANEL BAG WORTH ANOTHER 500 EUROS=1000
and NO BAG.
the buyer has been protected, catered to and refunded. The seller - Myself- HAS Nothing. No BAG and NO MONEY. my 3 CHILDREN HAVE MISSED OUT THIS CHRISTMAS
UPDATE
THE BAG WAS TRACKED SO_ AOUTOMATICALLY IS INSURED FOR £500. THIS IS JUST HEARSAY FROM THE BUYER WHO WAS AGGRESSIVE IN HIS CONDUCT HIS THROUGHOUT
Following your reply if the item has a tracking number
then it is automatically insured from the 🇬🇧 therefore the buyer used
insurance as an excuse; irrelevant to the fact that the bag was stated:
'delivered'
by Royal Mail and when you look at the tracking number..the bag was sent in November 2022
the bag has been stolen- not 'lost'
Prematurely, without investigating, not instigating liaison between Royal Mail and the Netherlands Post Office instead, hastily refunding this buyer who I believe did indeed receive the bag...
Ultimately, I am still out of bag and out of £450
Lose-Lose Outcome
Hence why I don't trust you as a selling site and have not sold anything since
to be then claimed as lost and someone embezzles it
and
Seller, got no help, consultation or support to the seller.
I am not the only one who feels they have now been scammed by #CATAWIKI
Please pay me my £450.
I shall then maybe, have my faith restored in you as a company.
Of course now you have refunded the buyer, it would have to be a goodwill gesture from yourselves.”
“I was sold some decent items, with which I was pleased, and several fake or defective ones… The sellers of the latter were extremely rude and belligerent when I contacted them regarding the fake/damaged merchandise, all refusing to take responsibility. Catawiki itself was unhelpful, requested an extremely time consuming and illogical procedure to justify my “claims”, tens of photos of the items in question, the packaging, the labels (which they profess not to have received). In any case, a photo cannot show that a designer bag is fake, or that a cardigan is shrunk. I complained for both these items to no avail. So now I’m left with the lingering doubt about the jewelry I purchased from Catawiki, and I won’t be surprised to discover that they’re all fake too…. Buyers beware, if something is too good to be true, then it’s probably not. It’s wishful thinking to believe that you can buy a €6,000 bag for €300.”
