Catawiki Reviews

Name: Catawiki
Rating: 1.30

1.3 Rating 676 Reviews

7 %

of reviewers recommend Catawiki

Company Reviews

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Metrics

1.3

Based on 676 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 44%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Catawiki 1 star review on 11th June 2025

Francisolivia771 At Gmail.com Help Me Recover My Lost Cryptocurrency From A Scam

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Catawiki is a FRAUD WEBSITE FROM NETHERLANDS violating consumer rights everywhere - AVOID!!! They sold me a broken watch with a broken crown (UK, London-based buyer, order 28454571). Sent them a video of the broken watch and asked for a full refund. Also left a negative review for the seller. Customer support ignores UK consumers rights like it doesn't exist, they refused to help and provide the refund, they even modified my review from negative to neutral "based on careful follow up with the buyer" !!!! What a fraud, all reviews are being modified by staff and not real! Have checked the seller also, appears to have sold more than 1000 watches on their platform with no company behind. I believe it could be stolen product and money laundering via Catawiki platform, with Catawiki and their executives knowingly (and illegally) supporting this. Have informed their CEO, CFO, Founder and plan to speak with their investors, because Catawiki is violating consumer rights in all markets they are live, and becoming a fraud/money laundering platform for stolen products. I also plan to take all legal action available in UK, Netherlands or anywhere else for that matter. How is this allowed in Europe?? Insane!”

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Posted 2 years ago

“A bad joke. They want that seller sell the items under the market value sa the charge commission and take your money. Keep away.”

Catawiki 1 star review on 9th November 2022

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Posted 2 years ago

“Unreliable and full of fake sellers, you pay your money for bids you win and find out the goods never existed. Catawiki hold your funds in a non Escrow account for over a month before you have a chance to recover it and only after much correspondence and the need to notify the Police of their actions. They offer to resolve queries in 2 working days and yet never do. They have a live chat that never works. Avoid these thieves at all cost. They are under investigation here in the Netherlands.”

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Posted 2 years ago

“Catawiki is a complete scam. I bought an item, it never arrived. I contacted the seller who ignored me, I contacted Catawiki who did nothing. After months and months of trying to get my money back, Catawiki refused. They will not answer emails, they will not listen to complaints. The site is an utter scam. I wish I had read the reviews, and believe me there are thousands of them reporting the same. DO NOT BUY from this site.”

Catawiki 1 star review on 6th November 2022

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Posted 2 years ago

“This is my first experience selling on Catawiki:”

Catawiki 1 star review on 3rd November 2022

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Posted 2 years ago

“Beware! Catawiki host unreliable sellers, This company is Seller Focused and does not protect the buyer from aggressive, unfriendly sellers. Sellers in this platform overcharge for shipping sometimes 200% above. When you post a negative feedback on a seller, Catawiki deletes negative feedback to keeps seller happy. Not a good practice like other platforms. Catawiki customer service is not customer friendly towards buyers and there is a lot a red tape when trying to get your money back. I do not recommend this platform to do business with.”

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Posted 2 years ago

“Bidders know that they can easily get away with bidding and "winning" on Catawiki and not paying for it. Catawiki does not allow sellers to block non-paying bidders. Catawiki is full of shortcomings and their support keeps on promising the changes that never come or deteriorate further only to serve the auction owners.”

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Posted 2 years ago

“Absolutely disgusting company. One star is to many to give them but I could not give them 0. I bought an item, it never arrived, seller was difficult and would not give any answers (when they eventually answered) I turned to Catawiki for help and they paid the seller in full. Seller claimed an attempt of delivery was tried, When asked for details of proof, none was provided. No item, no refund. Stay away from this company, the seller is always right”

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Posted 2 years ago

“Warning! The seller did not send the item and Catawiki dont refund. ( 15 Mail and 15 excuses not to? Dont bid on anything!! Awful experience so far.”

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Posted 2 years ago

“I wonder how many times an auction ends. Today it's four for me! In some law-abiding countries this is called fraud and is punishable. My record has the proof... I will not be giving another minute of my time to this incredible scam again.”

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Posted 2 years ago

“One big scam! I should have read these comments before , spent so much on an item , no way to recover the money and they don’t even respond ! I am not sure how they are allowed to operate !”

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Posted 2 years ago

“Over 2 years ago I have cancelled a small auction bid and paid the €1,80 they requested for the auction processing fee. After a recent "upgrade" of their website Catawiki has placed the same cancelled auction into my acount and marked as UNPAID requesting to pay for it again. IMHO that's fraud. Here's the documented proof. Please take a look at the screenshots:”

Catawiki 1 star review on 9th October 2022

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Posted 2 years ago

“No answers, no reactions on mail and no refunding and of course no sign and no object from dr Alla Wallmann after paying to Catawiki. I should have known better after reading all the reviews on this problem object 27231163”

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Posted 2 years ago

“This is the biggest scam - they are not to be trusted - they post pictures and what you get is completely different - I spent a lot of money buying and was scammed - beware - don’t ever do business - and they will say they lost your things and never refund you - you can’t get a hold of anyone - they are thieves”

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Posted 2 years ago

“judge for yourself look at the photos decorative mineral auctions object not accepted expert does not accept a bracelet with opal and then you see in the same auction bracelets rings this evident that experts take care of their business by hiding behind the names of sellers. all approved. among other items are purchased on eBay auction at bargain prices there are honest sellers”

Catawiki 1 star review on 13th September 2022

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Posted 2 years ago

“Does Catawiki connive with scammers? It's up to you deciding... After having demonstrated with an official CISGEM expertise that lot 27112007 No reserve price - 18 kt. Yellow gold - Earrings Blood Coral is made of PLASTIC and TIN and not 18kt gold and coral, after countless emails with Catawiki assistance etc, finally Catawiki replies to me "Dear Mrs. Gilda, Thank you for sending back the lot to the seller, I remind you that the refund will be made by Catawiki after receiving confirmation that the lot has been returned to the seller in the same condition as it was received. It will be my concern to get in touch with you again as soon as there are updates. " Well, DHL tried the delivery of the package yesterday but... the Catawiki seller, LARAGM = Lara García Rodríguez Vintage Lara's Jewels SL Avenida Diagonal 304 AT3 08013 Barcelona DID NOT COLLECT the returning package ... and ...Catawiki does not return me the 460 euros spent for the fake jewel I ALSO WARN YOU that all lots of so-called "vintage jewelry" of this seller report the following statement "It has been verified using several tests, including an acid test, that this piece is made of 18 kt gold. 750 hallmark stamp". Which means.. the 18 kt stamp is not there .. but we have tested the vintage jewel and we assure you that it is gold .... Nevertheless Catawiki DOES NOTHING TO STOP IT. There are currently more than 100 lots on sale of completely fake "vintage jewelry", no reserve price, no 18 KT stamp and with identical repeated coral and turquoise stone drops in multiple lots, identical patterns in both coral and turquoise etc etc Just looking at the photos of LARAGM lots together, it is clear that this is a bad and coarse printed costume jewelry which, despite numerous appeals, Catawiki allows to be put up for sale as true vintage jewelry. A colossal deal for LARAGM! maybe for Catawiki too.. Catawiki DID NOT ACTIVATE even having signaled that it 's quite unbelievable that no one of the 100 lots on sale is marked 18 kt since "vintage jewelry" it's commonly collected from private market and it looks unpossible that all the so called "vintage jewels" do not have the 18kt stamp Waiting for my reimbursement and the effect of the police report that I am going to file .. evaluate on your own..”

Catawiki 1 star review on 22nd July 2022

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Posted 3 years ago

“Basicly its a scam. 2 times now a Items is not send to me. Catawiki makes all kinds of excuses. Costing a lot of time to get your money back. I found out a seller uses random pokemon pictures from google and sells the times as his. Not shipping after that. I contacted Catawiki and the did nothing about it. The not even wanted to see the picture links. One big scam operation going on over there. Do not use Catawiki, you will lose money! Vic!”

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Posted 3 years ago

“I consider that Catawiki are extremely unreliable, because I have written 3 messages in due time and they only responded to the third one, although they could see in the system that I had an argument with the seller who sent us a painting with multiple holes in the paint, advertised as good. Catawiki said we did not write in time and they paid the seller. The seller had said to us that he will do what Catawiki tells him to. Catawiki contact system is completely unreliable because there is no automatic confirmation of the complaint and also the complaint is not directly registered as CLAIM with legal number, we did not get any confirmation and no answer. It is their duty to protect the buyer not only the seller. As buyer I completely respected my contract, Catawiki has cashed their money - auction fees -when paying the seller, so it was in their interest to pay the seller and ignore our repeated messages / claims. As long as there was no settling of the claim with the seller and they could see this in their system, they were not normally supposed to pay him.”

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Posted 3 years ago

“As a painter selling in Catawiki I have to say thet the experience is not good at all. You are completely under the will of the experts wich sometimes accept your work (mostly not) without any criteria. Impossible to contact them unless you submit another time to receive the automatic answer. It doesn't matter if you try to ask something politely. They don't answer. Mostly they tell you to read the submission headlines. I do it over and over again and I find nothing wrong about my art. But... When you sell they really make money out of you. They should treat sellers better. For example: The one with the ducks was aproved and sold. The one with the dog is impossible to get it aproved... ¿Why?”

Catawiki 1 star review on 20th July 2022

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Posted 3 years ago

“READ PLEASE IT'S ABOUT YOUR MONEY ! After demonstrating with a CISGEM experties that the earrings I bought as "27112007 No reserve price - 18 kt. Yellow gold - Earrings Blood Coral - Pearls" Sold by LARAGM Spain" ARE MADE OF PLASTIC .... I can't get back my money from Catawiki becouse the seller does not answer. Catawiki procedures require payments directly to their company but if you have to take back your money, even if you demonstrated the scam, it's your own affair. If the seller does not answer they do not cooperate Another GEM..if you ask for Catakiki assistance you are no more allowed to write a review to the cheater seller and more and more people will be cheated with the connivance of Catawiki. And indeed ,despite the fact I have allerted Catawiki, mrs Laragm yesterday sold another fake earring twin of mine NO. 60307027 "18 kt gold coral and diamonds " thanks to Catawiki connivance .”

Catawiki 1 star review on 17th July 2022

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Posted 3 years ago

Catawiki is rated 1.3 based on 676 reviews