“Unreliable and full of fake sellers, you pay your money for bids you win and find out the goods never existed. Catawiki hold your funds in a non Escrow account for over a month before you have a chance to recover it and only after much correspondence and the need to notify the Police of their actions. They offer to resolve queries in 2 working days and yet never do. They have a live chat that never works.
Avoid these thieves at all cost. They are under investigation here in the Netherlands.”
“Catawiki is a complete scam. I bought an item, it never arrived. I contacted the seller who ignored me, I contacted Catawiki who did nothing. After months and months of trying to get my money back, Catawiki refused. They will not answer emails, they will not listen to complaints. The site is an utter scam. I wish I had read the reviews, and believe me there are thousands of them reporting the same. DO NOT BUY from this site.”
“Beware! Catawiki host unreliable sellers, This company is Seller Focused and does not protect the buyer from aggressive, unfriendly sellers. Sellers in this platform overcharge for shipping sometimes 200% above. When you post a negative feedback on a seller, Catawiki deletes negative feedback to keeps seller happy. Not a good practice like other platforms. Catawiki customer service is not customer friendly towards buyers and there is a lot a red tape when trying to get your money back. I do not recommend this platform to do business with.”
“Bidders know that they can easily get away with bidding and "winning" on Catawiki and not paying for it. Catawiki does not allow sellers to block non-paying bidders. Catawiki is full of shortcomings and their support keeps on promising the changes that never come or deteriorate further only to serve the auction owners.”
“Absolutely disgusting company. One star is to many to give them but I could not give them 0.
I bought an item, it never arrived, seller was difficult and would not give any answers (when they eventually answered) I turned to Catawiki for help and they paid the seller in full. Seller claimed an attempt of delivery was tried, When asked for details of proof, none was provided. No item, no refund. Stay away from this company, the seller is always right”
“I wonder how many times an auction ends. Today it's four for me! In some law-abiding countries this is called fraud and is punishable. My record has the proof...
I will not be giving another minute of my time to this incredible scam again.”
“One big scam! I should have read these comments before , spent so much on an item , no way to recover the money and they don’t even respond ! I am not sure how they are allowed to operate !”
“Over 2 years ago I have cancelled a small auction bid and paid the €1,80 they requested for the auction processing fee. After a recent "upgrade" of their website Catawiki has placed the same cancelled auction into my acount and marked as UNPAID requesting to pay for it again. IMHO that's fraud.
Here's the documented proof. Please take a look at the screenshots:”
“No answers, no reactions on mail and no refunding and of course no sign and no object from dr Alla Wallmann after paying to Catawiki. I should have known better after reading all the reviews on this problem object 27231163”
“This is the biggest scam - they are not to be trusted - they post pictures and what you get is completely different - I spent a lot of money buying and was scammed - beware - don’t ever do business - and they will say they lost your things and never refund you - you can’t get a hold of anyone - they are thieves”
“judge for yourself look at the photos decorative mineral auctions object not accepted expert does not accept a bracelet with opal and then you see in the same auction bracelets rings this evident that experts take care of their business by hiding behind the names of sellers. all approved. among other items are purchased on eBay auction at bargain prices there are honest sellers”
“Does Catawiki connive with scammers? It's up to you deciding... After having demonstrated with an official CISGEM expertise that lot 27112007 No reserve price - 18 kt. Yellow gold - Earrings Blood Coral is made of PLASTIC and TIN and not 18kt gold and coral, after countless emails with Catawiki assistance etc, finally Catawiki replies to me "Dear Mrs. Gilda,
Thank you for sending back the lot to the seller, I remind you that the refund will be made by Catawiki after receiving confirmation that the lot has been returned to the seller in the same condition as it was received.
It will be my concern to get in touch with you again as soon as there are updates. "
Well, DHL tried the delivery of the package yesterday but... the Catawiki seller,
LARAGM = Lara García Rodríguez
Vintage Lara's Jewels SL
Avenida Diagonal 304 AT3
08013 Barcelona
DID NOT COLLECT the returning package ... and ...Catawiki does not return me the 460 euros spent for the fake jewel
I ALSO WARN YOU that all lots of so-called
"vintage jewelry" of this seller report the following statement "It has been verified using several tests, including an acid test, that this piece is made of 18 kt gold. 750 hallmark stamp".
Which means.. the 18 kt stamp is not there .. but we have tested the vintage jewel and we assure you that it is gold ....
Nevertheless Catawiki DOES NOTHING TO STOP IT.
There are currently more than 100 lots on sale of completely fake "vintage jewelry", no reserve price, no 18 KT stamp and with identical repeated coral and turquoise stone drops in multiple lots, identical patterns in both coral and turquoise etc etc
Just looking at the photos of LARAGM lots together, it is clear that this is a bad and coarse printed costume jewelry which, despite numerous appeals, Catawiki allows to be put up for sale as true vintage jewelry.
A colossal deal for LARAGM! maybe for Catawiki too..
Catawiki DID NOT ACTIVATE even having signaled that it 's quite unbelievable that no one of the 100 lots on sale is marked 18 kt since "vintage jewelry" it's commonly collected from private market and it looks unpossible that all the so called "vintage jewels" do not have the 18kt stamp
Waiting for my reimbursement and the effect of the police report that I am going to file .. evaluate on your own..”
“Basicly its a scam. 2 times now a Items is not send to me. Catawiki makes all kinds of excuses. Costing a lot of time to get your money back. I found out a seller uses random pokemon pictures from google and sells the times as his. Not shipping after that. I contacted Catawiki and the did nothing about it. The not even wanted to see the picture links. One big scam operation going on over there. Do not use Catawiki, you will lose money! Vic!”
“I consider that Catawiki are extremely unreliable, because I have written 3 messages in due time and they only responded to the third one, although they could see in the system that I had an argument with the seller who sent us a painting with multiple holes in the paint, advertised as good. Catawiki said we did not write in time and they paid the seller. The seller had said to us that he will do what Catawiki tells him to. Catawiki contact system is completely unreliable because there is no automatic confirmation of the complaint and also the complaint is not directly registered as CLAIM with legal number, we did not get any confirmation and no answer. It is their duty to protect the buyer not only the seller. As buyer I completely respected my contract, Catawiki has cashed their money - auction fees -when paying the seller, so it was in their interest to pay the seller and ignore our repeated messages / claims. As long as there was no settling of the claim with the seller and they could see this in their system, they were not normally supposed to pay him.”
“As a painter selling in Catawiki I have to say thet the experience is not good at all. You are completely under the will of the experts wich sometimes accept your work (mostly not) without any criteria. Impossible to contact them unless you submit another time to receive the automatic answer. It doesn't matter if you try to ask something politely. They don't answer. Mostly they tell you to read the submission headlines. I do it over and over again and I find nothing wrong about my art. But... When you sell they really make money out of you. They should treat sellers better.
For example: The one with the ducks was aproved and sold. The one with the dog is impossible to get it aproved... ¿Why?”
“READ PLEASE IT'S ABOUT YOUR MONEY !
After demonstrating with a CISGEM experties that the earrings I bought as
"27112007 No reserve price - 18 kt. Yellow gold - Earrings Blood Coral - Pearls" Sold by LARAGM Spain"
ARE MADE OF PLASTIC .... I can't get back my money from Catawiki becouse the seller does not answer.
Catawiki procedures require payments directly to their company but if you have to take back your money, even if you demonstrated the scam, it's your own affair.
If the seller does not answer they do not cooperate
Another GEM..if you ask for Catakiki assistance you are no more allowed to write a review to the cheater seller and more and more people will be cheated with the connivance of Catawiki.
And indeed ,despite the fact I have allerted Catawiki, mrs Laragm yesterday sold another fake earring twin of mine NO. 60307027 "18 kt gold coral and diamonds "
thanks to Catawiki connivance .”
“I purchased a LV handbag and it ended up to be a fake one. I contacted the seller and we both agreed to return it back and get my refund. In the meanwhile, I did inform Catawiki customer service by email about this case, sending them multiple photos to prove that the bag is not authentic. Today I got an email from them saying that the experts didn’t find enough evidence and as per their point of view the bag is authentic which is ridiculous! I have so many different models of LV plus the one I ordered, I have the same at home personally purchased from LV. This is so unprofessional and so disgusting what happened to me. They are going to release my money to the seller regardless our agreement with him and the proofs I sent. Im going to look for my legal rights by opening a case against Catawiki. Such things don’t have to happen to anyone. The fact that Catawiki cares about the sellers and their commission only. Seriously???!!! Please be careful with this site because if something happens Catawiki will not do anything!!!!”
