“I consider that Catawiki are extremely unreliable, because I have written 3 messages in due time and they only responded to the third one, although they could see in the system that I had an argument with the seller who sent us a painting with multiple holes in the paint, advertised as good. Catawiki said we did not write in time and they paid the seller. The seller had said to us that he will do what Catawiki tells him to. Catawiki contact system is completely unreliable because there is no automatic confirmation of the complaint and also the complaint is not directly registered as CLAIM with legal number, we did not get any confirmation and no answer. It is their duty to protect the buyer not only the seller. As buyer I completely respected my contract, Catawiki has cashed their money - auction fees -when paying the seller, so it was in their interest to pay the seller and ignore our repeated messages / claims. As long as there was no settling of the claim with the seller and they could see this in their system, they were not normally supposed to pay him.”
“As a painter selling in Catawiki I have to say thet the experience is not good at all. You are completely under the will of the experts wich sometimes accept your work (mostly not) without any criteria. Impossible to contact them unless you submit another time to receive the automatic answer. It doesn't matter if you try to ask something politely. They don't answer. Mostly they tell you to read the submission headlines. I do it over and over again and I find nothing wrong about my art. But... When you sell they really make money out of you. They should treat sellers better.
For example: The one with the ducks was aproved and sold. The one with the dog is impossible to get it aproved... ¿Why?”
“READ PLEASE IT'S ABOUT YOUR MONEY !
After demonstrating with a CISGEM experties that the earrings I bought as
"27112007 No reserve price - 18 kt. Yellow gold - Earrings Blood Coral - Pearls" Sold by LARAGM Spain"
ARE MADE OF PLASTIC .... I can't get back my money from Catawiki becouse the seller does not answer.
Catawiki procedures require payments directly to their company but if you have to take back your money, even if you demonstrated the scam, it's your own affair.
If the seller does not answer they do not cooperate
Another GEM..if you ask for Catakiki assistance you are no more allowed to write a review to the cheater seller and more and more people will be cheated with the connivance of Catawiki.
And indeed ,despite the fact I have allerted Catawiki, mrs Laragm yesterday sold another fake earring twin of mine NO. 60307027 "18 kt gold coral and diamonds "
thanks to Catawiki connivance .”
“I purchased a LV handbag and it ended up to be a fake one. I contacted the seller and we both agreed to return it back and get my refund. In the meanwhile, I did inform Catawiki customer service by email about this case, sending them multiple photos to prove that the bag is not authentic. Today I got an email from them saying that the experts didn’t find enough evidence and as per their point of view the bag is authentic which is ridiculous! I have so many different models of LV plus the one I ordered, I have the same at home personally purchased from LV. This is so unprofessional and so disgusting what happened to me. They are going to release my money to the seller regardless our agreement with him and the proofs I sent. Im going to look for my legal rights by opening a case against Catawiki. Such things don’t have to happen to anyone. The fact that Catawiki cares about the sellers and their commission only. Seriously???!!! Please be careful with this site because if something happens Catawiki will not do anything!!!!”
“extremely bad experience.
beware of this dodgy seller: listing as authart:
Guy Kuypers / ECM NV
Elsense Steenweg 204
1050 Brussels
Belgium
Ripple Art Auctions
rippleartauctions@gmail.com
If you buy they don't ship if it is a nice item. They dont answer and reply.
Catawiki does nothing to stop them, they even let them continue listing. Do not reply to your concerns either.
They cheat other collectors on other platform as well.
I report them to the police and you should do to. They only way to stop such bad sellers.”
“I bought a ring online and it was incorrectly advertised. The vendor agreed, I returned the item and received a refund. However, I have not received a refund of the import duties and Catawiki are refusing to assist me in obtaining this. I have been left to deal with the vendor, HMRC with no support whatsoever.”
“Beyond words !!!!!
SO BAD - SOLD AN ITEM FOR €3800 - end of April - here we are June 9th - i have received NOTHING !! only BS and generic tardy email responses
I honestly do not expect to be paid.
I wish someone with a big stick could close them down so others do not have to experience the same fraudulent behavior”
“Horrible for sellers and bidders alike. Smarmy little know it all “experts” know less than nothing. The support team needs a lesson in communication. AVOID THE DUMP OF A COMPANY.”
“well organized platform and you buyers who think you are doing stupid unsuspecting deals.well organized platform and you buyers who think you are doing stupid unsuspecting deals. how is it possible a diamond 0.10 same color purity i3 valued at 1000 1100 euros and another 015 ct i3 that is not even worth 170 euros. but do you buyers know how much an i3 pink diamond costs? I'll tell you on eBay you find it at 50usd and maybe a little more you can find it i2 and i1. these experts are must truly organized incompetents. a sort of scam.”
“this is a practical example of a corrupt site where the expert is very likely to take care of his business, otherwise he would have no problem accepting a similar object, indeed the same look at the photos, objects approved only by two only non-professional French sellers. purchased on eBay .com from vendors pongpanotgems, gemsporium, etc. for a few euros. and resold on catawiki.”
“corrupt sites run by corrupt experts, with high probability that they sell them articles, send new guidelines, but do not respect themselves or at least do not apply to everyone, maybe except for them. and for accomplices these are the clear evidence. guidelines sent in April by Naomi h. and Debora mazza in May read the date of the offers. in the photos, But there are others. opals etc. read the minimum weight in the guidelines and the minimum characteristics.”
“So I bid on 3 paintings and won all three. I go to pay, and I get declined. The site advises me to contact my credit card. I contact my credit card and they tell that they didn't get any request for approval. I email Catawiki and explain the situation. According to their website they are suppose to respond within 2 business days. After three business days, I get no answer, but I do get a nasty email saying I late with my payment. In reality, according to their site I have three business days to pay. I call them and explain the situation and complain about receiving the nasty email and not receiving an answer to my email. The answers I get are the they have no control over the emails that their computer sends out and that they can't always get through all the emails they get in a timely fashion. The representative said that she will escalate my issues to financing department and get back to me with a solution. After another three days of waiting, and not getting any answers, I tried my credit card again and this time was successful.”
“I was a seller and they they didn't pay me. I would not trust this fraud and scam company at all!!! As an artist I have lost several pieces without compensation. Don’t buy and don’t sell via Catawiki anything!!!”
“I wonder how it is possible for me to be denied absolutely all the artworks for 2 months now, by a single expert.
I started selling my paintings in February and I think I had a very good start, with wonderful feedback from customers.
Later, when this expert started repetitively refusing all my submitted paintings, I started to approach other styles and topics, taking into account that standard feedback that is sent when an object is rejected by this platform. The biggest dilemma I had was when 3 works already accepted, were eventually denied:
1. Lot NO. 56682881 - which was not paid by the winner of that auction (March 18th) and should have automatically entered the next appropriate auction. Please note that the 'Re-auction unpaid objects' option (which provides that "Any unpaid objects will automatically be added to the next applicable auction"), has been active since I made this account.
2. Lot NO. 57585007 and Lot NO. 57529275 (Closed in April 18th) - which I initially submitted with the price reserve, then, for as they did not reach this reserve, I submitted them again without a price reserve and they were rejected by the same expert, who had initially accepted them. I was informed by the site that these objects will no longer go through the evaluation process, following them to enter the next appropriate auction, as well as the lot NO. 56682881.
Therefore, I thought that maybe it was an error, so I added these 3 works again and left a message for each, for the expert who was to receive them (same "expert"). In 30 minutes I received the classic email with the standard text for rejected items ...”
“extremely disappointed by their unprofessional behaviour. I purchased an item and paid my commission to catawiki. The artwork was not exactly as I thought and I sent it back with their authorization. The Seller claimed that it was damaged. Catawiki says I have to solve it directly with the Seller. The seller does not respond. I have never received my payment back. Catawiki has retained its commission. I was cheated”
“Awful buyer experience. Item won at auction, i promptly paid, i received no update from seller. Seller was obviously ot happy with hammer and never completed or communicated. Catawiki informed me after 10 days of waiting and asking questions, that they would refund me in another 10 days, they only provided me a partial refund. A complete sham platform when sellers are not more important to buyers, avoid at all costs”
“The lowest of the low! Bought an item, was not recieved. No contact from the seller. Funds withheld then told I had gone over the reclamation period?? 300 Euro gone! Would never, ever recomend anyone use these people, eBay is safer and that is saying something!”
“Awful experience. I registered on the site and bid on an auction which I won. I received an email conforming that I won at the auction and gave details how to pay the good. I transferred the funds and started waiting for further details from the seller. After receiving no follow up I wrote directly to the seller and got a mail from him informing me that the auction was a bug in the system and the item has been sold months ago!!! Immediately contacted Catawiki and submitted a claim. What was my surprise when on the next day I received an email from them that my profile is blocked??? Now the dispute continues with the support of my bank. Do not use Catawiki!!! You will be robbed!”
“The seller knows their lot well the expert does not.The expert's only job is to push down your reserve price ideally to no reserve at all just to get their couple of cents commission.A commercially minded expert would work for a higher price for both of you but not this bunch.Any questioning of their opinions is often met by childish spiteful conduct and an immediate ban of your lot.Also they don't read lot descriptions carefully or at all. This site was great a few years ago.Guess it's the curse of new management.This site won't be around too long so be mindful of any money they hold for you.Find an alternative. DO NOT BE BULLIED BY AN 'EXPERT'INTO LOWERING YOUR RESERVE. You will find your right price elsewhere. The site used to allow the seller 3 entries with a reserve now only 2 and in both cases the seller is bullied into lowering the price.Shortsighted.I had lots rejected immediately which were sold elsewhere. I had lots which weren't sold after the 2 permitted reserve price entries which sold elsewhere. Catawiki missed out . There are alternatives.”
