“very, very bad service. They don't care about the customer's service. I tried to get paid as a seller to another bank account, as I moved to a different country and I was unable to give them my new bank account number. They replied to me manually after a week, but they don't seem to care at all.”
“Awful site and awful customer service. Their so called expert in Spain Fransisco Carion is an arrogant individual who lacks professionality and fair business practice.”
“Caveat emptor! The Catawiki site is a no frills auction site but I’ve been caught out several times and I’m starting to spot flaws or rather RISKS for the buyer.
1. odd practices of bids ramping up and won lots re-listing which makes me question whether a seller was bidding against themselves to start a bidding war.
2. I’ve had artwork listed as “rare” but a quick Google search reveals multiple posts of the same “pro” seller listing the same rare artwork more than 10 times over a 12 month period using exact same stock images.
3. Astronomical prices for P&P with no apparent checks.
4. Inability to ask Seller questions about the item until AFTER winning a Lot and then often get no reply from seller.
Just some concerns, maybe these will improve over time as TRUST in the platform is essential to foster a good transaction and experience.”
“Platform run by experts who very likely sell or favor their items quite clearly. And of competence and zero evaluation.
1 The Fidalgo expert has approved with reserve a low carat tanzanite with evident crash and with price and does not accept a bluish tanzanite color intact IGI certif. always of 1.16 carat because it will be sold for less than 200 euros, stupid people buy the one with crash. then you see all the low carat gems of the gemologists who accompany the gem with a piece of paper made by them with reserve. from censorship. I remind you that when you buy gems from suppliers they don't mix everything and then they tell you the analysis done and see what they are. Do you already know the characteristics or do you believe that the gemologist does the analyzes?
2 regarding Georgia Foteinou
You must explain to me why (50130453) object is this is one of the many it does not suit you but it does not fit anymore or my article that I have always sold and reached decent prices, which you find distrust with items sold by QUALITY GEMS, 2LIFE, lylliopals , arcanor (flock) jevelsandmore, Franco, Sephiroth, JeWellery stories, are similar items from the same supplier. Where does this expert see craftsmanship. She has enough knowledge to say this yes and this no I don't think they are the same objects of manufacture Thailand the same items, I see thousands of these articles on note platform (and purchased) if you want. if you want to make them experts do not do it with me because they have been years and years. I know suppliers. Try to sell gems the auctions of unapproved sets. Sellers have already been chosen. Try to sell rings of faith with the expert Flock, not approved among other things if you look at the photos of French sellers arcanor and the toitdumonde there is a photo in particular that supports the ring is the same finger has a stain as it is possible two sellers with the same finger and likely that the expert sells you will not enter. Not to mention unapproved dzi are objects that you find on the famous site for a few euros. I am a professional and I do not want to pass in front of them (I could become one but with these experts and this organization the risk is high)
but there are many who are not and are privileged, OR TRY IN ALL WAYS TO OBSTACLE YOU BEING CORRECT EXPERTS IS ONE THING. ORGANIZED CRIMINALS AND MORE ARE THE SAME EXPERT ARTICLES.”
“the experts have full power but not to make the evaluations because the real expert is you .but they decide who he will sell in rings of faith Flock favors two French seller and I assume that his articles are the same photos same fingers and your articles never accepted , you can find them on eBay. together precious stones same thing seller chooses who to sell without respecting guidelines, expert fidalgo accepts gems with low carat crashes with reserve and does not accept certified low carat quality gems without mentioning certified gemmogi that with a trivial sheet of paper sell low quality gems subject to what kind of platform it is, a perfect mafia-style organization”
“Catawiki applies random rules to items for sale. Experts follow some internal rules and are rude and have poor knowledge of the field. Customers are not paying and Catawiki does nothing.”
“Worst customer service ever. Unable to assist on the delivery. Unable to provide proper guarantee that the seller will send the package with the correct address.
Had to pick my package 50 km from home, after paying 40 euros for delivery.
Stay away”
“Bad,bad service from this company. Not interested in their customers once they have taken their cut. Thanks to their lack of interest I have lost £300.The seller has his money and the item (broken on delivery) has been returned with no response after 8 weeks. Plus - when bidding stops they add a few minutes on to allow continued bidding ! That is not a proper auction ! Tempted to call this outfit a SCAM !!”
“Everyone who has a claim outstanding: whether you have something bought that’s defective, fake, and you are uncompensated in anyway please email me, we are a legal team that’s helping everyone get their money back”
“Very disappointed by this website, Customer Support is worth nothing, it does nothing. The CS agents make decisions, not the experts, and as a seller you have no chance. Buyers are always right, even if they are not right and open disputes for nothing. Beware of the agents Valentine and Leon, they lie to you in the face, and are very rude. I have no idea how a company like Catawiki could hire such lame agents. Beware of Catawiki!!”
“HORRIBLE auction site. This site is definitely a scam.
They offer ZERO customer service. You cannot ask questions about the item to the seller until after you pay, which would be too late. You need to make sure you can ask all your questions before you bid, not after. Descriptions are very incomplete and many times you need clarification or more information, especially if the item you want to bid on costs thousands of dollars. Catawaiki does not respond to emails. There isnt a phone number to call. No way of communicating whatsoever. And if there is an issue with the seller, after you pay, or if the item is not what you had expected, you are out of your money. The only way you get your money back is by filing a dispute with your credit card.
It's a complete nightmare, and they charge you (the buyer) 9% of the sale!!!!!! Which is completely outrageous. But they offer you no service whatsoever for that fee. They also charge the seller, and from what I heard, they also have no customer service. Basically, we are money cows for catawiki. They just collect their fees and do nothing else. Then you dont get the merchandise, and they continue to remain silent, never reply to your emails. No refunds at all.
I Should have read the reviews first. I closed my account completely. Never again!!!”
“Don't buy anything from this scam site.
I make walking sticks and was shocked to see one of my canes that I had sold through ebay for £35 being sold on catawiki for £174 and estimated cica 1910 by their experts”
“I was eager to order from this website until I won a bid for a louis Vuitton bag. It was delivered with a rotten smell and the website didn't want to cancel the sale based on the fact that the seller had a good rating. Experts only estimate values of lots based on pictures that sellers send them and not based on physical evaluation. Do not order from this website because you may get defective items without any protection from the platform.”
