Name: Catawiki
Rating: 1.31

“DO NOT USE THIS SITE.. PURCHASED £100s OF SO SAY EXPERTS HIGH VALUE WINE--UNDRINKABLE--NO HELP FROM MERCHANT OR CATAWIKI.. OBTAINED FULL CHARGEBACK VIA VISA CREDIT CARD AFTER RETURNING THE WINE TO THE WINE MERCHANT-WHO SAID IN FEEDBACK I WAS STUPID TO BUY IT.??? WINE EXPERT VALUED IT AT £ZERO..NOTHING.. THEY ARE CROOKS AND SUPPORT FRAUDULENT MERCHANTS. THEY ARE GOING TO TAKE ME TO COURT IF I DO NOT CANCEL THE VISA CHARGEBACK---BRING IT ON !!!! VISA SPENT WITH MBNA EXAMINING THIS CASE AND THEM AND GAVE ME 100% BACKING...TAKE THEM ON- WILL UPDATE...”

Helpful Report

Posted 4 years ago

“Pretty much fat cats overpricing cheap goods and then protecting themselves ! A real example ? I bought a wrought iron garden stand for euros 250. It turned out not to fit where I wanted to use it. I tried to sell it again but was told I was not allowed to put a reserve on it and it was not worth the value. Great site for real quality !”

Helpful Report

Posted 4 years ago

“catawiki is a real organization, the experts theoretically cannot sell the objects but not practically under other accounts of relatives and friends. it is not explained why the experts Esposito and trevor auctions of minerals .metaphysics etc. always approve everything more than 50 to a seller items being a private individual and to you maximum 2 three it is not about quality are the same items example black opal yours is not approved and that of a seller always "HIGH QUALITY OPAL" esposito and trevor do not know that smoked opal cannot be high quality experts of what? black opals are rare and those who own them certainly certify them. tell them to the experts and then if they are the same objects why to whom do they and others not? is the judgment of the experts unquestionable? or is it a real organization ......... the next review will show you the real cost which at most does not exceed 20 dollars.”

Helpful Report

Posted 4 years ago

“catawiki is a real organization, the experts theoretically cannot sell the objects but not practically under other accounts of relatives and friends. it is not explained why the experts Esposito and trevor auctions of minerals .metaphysics etc. always approve everything more than 50 to a seller items being a private individual and to you maximum 2 three it is not about quality are the same items example black opal yours is not approved and that of a seller always "HIGH QUALITY OPAL" esposito and trevor do not know that smoked opal cannot be high quality experts of what? black opals are rare and those who own them certainly certify them. tell them to the experts and then if they are the same objects why to whom do they and others not? is the judgment of the experts unquestionable? or is it a real organization ......... the next review will show you the real cost which at most does not exceed 20 dollars.”

Helpful Report

Posted 4 years ago

“It is a big scam. Items are sold and appear the best day again...which is odd if it supposed to be antique. Second, while I had bid the highest on one object and the time went to zero....nothing happened except that two minutes were added and other were bidding. I am glad I deleted the App. If I want to buy something nice, I buy it in a shop.”

Helpful Report

Posted 4 years ago

“Absolute bunch of crooks especially so-called auctioneer-tacakiwi. Avoid and stick to honest auctioneers like ebay and the Saleroom. When and not if a problem arises they hang onto your money and refuse to answer emails over weeks. When you legally ask AMEX to oppose the charge, Catawiki immediately and automatically suspends your account still refusing to reply to mails.The question below asks how quickly does Catawiki reply to emails and no option of never so 'over a week' ticked!!AVOID CATAWIKI- interesting that my servers in France refuse me to connect to catawiki.com or .eu with 'access denied' as considered it seems not an acceptable site/service in France. Catawiki started OK but now just wants the cash.”

Helpful Report

Posted 4 years ago

“Bought over 500 pounds worth of wine all corked and undrinkable trying get @ refund what a joke ignore you and hide behind lies donr use this site unless you want to be swindled”

Helpful Report

Posted 4 years ago

“I bought a ring with tanzanite (lot 41497201) and since it's half lockdown I didn't wear it immediately and I'm not a really look well on it when I received it (also I had trust to catawiki and thought that they have checked it). Anyway around 6-7 days after I received it I found a chip on the stone (a little piece on the side was missing) it was 04.11.20. I made photos and wrote to seller but couldn't attache photos on the platform of Catawiki. Seller answered to me that it's an inclusion (I understand what is inclusion and it's not). So I wrote in support with all photos attached. Passed around 4 days and no answer. I wrote again. And than I decided to change my review on catawiki site (I thought it will help to get some attention to my problem). Meanwhile I found on the photo of the lot the same chip but in the description - nothing only excellent condition and on certificate no mark about any damage. From catawiki I received this: In addition, when you contacted us, your picture attachments also cannot be opened (we also see that the seller is mentioning the same issue). Therefore, we are also not able to have your item re-evaluated by our experts. Seeing that this item is not re-evaluated, we also would like to kindly inform you that we have to remove the feedback you left for the seller. So they didn't ask me to send them photos again! But just changed my review from negative to neutral (at least not good!) and I can't change it anymore (by their rules I have 90 days to do so). And the seller put as a response to my review this: I am very sorry that after a month you think otherwise, first a good evaluation and a month a bad evaluation. Since you do not understand precious stones, I explained that natural stones have natural inclusions, that they are not crystals. Explained in the description of the article and in the IGI Certificate of the stone. You hurt serious sellers, more than 4 years selling on Catawiki and 100% good valuation. They said about after a month - first review was from 31.10.20 and second on 09.11.20 so it's the first lie. And than she keep saying that I don't understand stones - maybe but I think even a child can understand the difference between inclusions and a little hole in stone. If you will go to this lot (I wanted to put a link but it's not possible) and make the main photo big you will see it on the left side a little bit under equator of the stone. On this fact not catawiki's support neither seller doesn't answer and by mysterious reason none of my photos is possible to see! And only after bad review on the site support answered me on the second!!! email. What a mystery! I'll never ever suggest anyone to do any sell or buy with this horrible service. The worst of all. And they get 25% fee in total from the buyer and seller! I'm just happy that my experience was not very expensive. No trust to this company of the thiefs. I'm sorry for my english and the expressions but it's so disappointing!”

Catawiki 1 star review on 11th November 2020

Helpful Report

Posted 4 years ago

“Horrible service. Won a beautiful mineral specimen. Paid the seller a lot of money. Item supposedly shipped September 7, the seller sends me a message a few weeks later saying item is lost in the mail and how would I like to handle this. I said refund me in full please. They say that they have issued refund supposedly and that it is up to the auction site to handle it from that point. I have waited an additional 2 weeks for the refund to show up and it hasn’t. Catawiki or the seller closed the message box for the listing so I cannot even contact the seller anymore. I appear to be out a bunch of money and what I purchased is lost. This is my first experience with this website, I cannot afford to flush money down the toilet but that is exactly what happened here. I am extremely sad and frustrated.”

Helpful Report

Posted 4 years ago

“Please resubmit again at the end of next week. This week's auction has been compiled already. Thank you Send again at the end of next week. This week's auction has already been filled out. Thanks for the usual phrase that the expert in this case the MAZZA returns to me since May. For a lemon quartz an answer to which you can not say anything, but you can think that behind the sales there are their gems or those of the usual affiliated sellers. If you notice all the experts on their resume they own an online store or a family jewelry store. Which with a minimum of logic makes one think ..... I know if demented or preprinted. The experts carefully evaluate the objects, an unquestionable judgment but why do the experts always evaluate and insert in the auctions the objects of the same sellers? And your parents always postpone in the queue? The answer is simple and it is confirmed .. This is my question why you always prefer the same sellers. Habitual among other non-professionals? maximum 3 4 approved and sometimes nothing. I remind you that they are the same articles I know where are bought and cost and "quality" reaches you The usual message does not reach 75 euros or does not arouse interest I remind you that I do not sell vegetables. I have been buying gems for more than 15 years I have been passionate about costs, sources and suppliers if you want to give me an expert answer I remind you that maybe in a sense I am more experienced than you .. Be correct. Read the answer it has nothing to do with that what I've said. From italia”

Helpful Report

Posted 4 years ago

“Plenty of fakes in the so called Egyptian antiquities section. Worse, estimations are crazy for the whole benefit of Catawiki. People who are buying djed pillars or wedjat eyes that were produced by hundreds of thousands should be aware that such very common amulets sell for about €100 in any saleroom.”

Helpful Report

Posted 4 years ago

“I have to start this review saying this: DONT TRUST THE "EXPERTS" most of them are nothing compared to an expert. I live in Amsterdam, a city well known for its diamonds trade. Recently I purchased two diamond rings via Catawiki, the "expert" said that the value for both was around 10,000 Euros or 11,700 US dollars. I ended up paying around 2,800 EUR including the shipping and taxes because it came from Israel, It all sounds until here quite ok, the problem is when I went to realize the taxation of the rings the jeweler almost laugh at me telling me that unfortunately, the rings are barely worth and with luck no more than 2,000 EUROS! I wanna make clear that I went to not only one but a few many places, all respectable institutions like Lippens, Gassan or even talked with an expert from The Royal Asscher, if you know Amsterdam for sure you all know this places, again, all of them trustable and 100% professional. To make it clear, DO NOT TRUST CATAWIKI, their experts are mostly nothing and indeed if you click in the small "i" next to the price it says the extimations are aproximate but I am so sorry, from less than 2,000 to 10,000 isn't an aproximation, it is just a cheat. BEWARE of CATAWIKI and their cheats.”

Helpful Report

Posted 4 years ago

“As a seller you have no chance. Their Track & Trace system does not work, it doesn't show that the parcel was picked up by the customer, so the money keeps on getting delayed by 2 weeks over and over again. I called Customer Service, they said they will help me and mark the parcel as "Picked up" but they didn't, they just lied to my face. A month is a very long to wait for your OWN MONEY. They just use this new COVID situation to delay your payments. Shame....”

Helpful Report

Posted 4 years ago

“The feedback system is a joke, negative feedback is removed by Catawiki upon request of thd seller. Feedback is automatically cancelled after 12 months, so anything negative from last year can't be seen. Many sellers have near North Korean style positive ratings of 99,8 %, which is ridiculous. FOR THE LOVE OF GOD STAY AWAY FROM THUS SITE. Too many forgeries.”

Helpful Report

Posted 4 years ago

“Dear Haydn, Thank you for your review. We are sorry to hear that your experience with Catawiki was not the expected one. According to your previous correspondence with our agents, we can see that the lot you have received was conforming to the description advertised and the consumer protection act was not applicable. Please let us know if you have further questions. we will be happy to assist. Thank you for your cooperation. Kind regards , Catawiki The above is their response and is simply lies. Their experts have never viewed the watch. Consumer protection is applicable. They say the seller is not a professional. Anyone who sells over 50 items is in trade and the purchase is covered by the protection. Two basic requirements of the Badges of Trade are Profit Motive the sellers have a reserve price to ensure a profit. The other volume of transactions 50 items is hardly a hobby from an unprofessional. My credit card company will action a refund. Do not buy from Catawiki the will rip you off and clearly decide which part of consumer law suits them. They have failed to prove when the watch was physically seen by their so called experts, Cartier watches come in 3 sizes Ladies, MId (unisex) and Mens. I bought a watch in good faith to be Unisex i.e. Mid size. Despite sending 4 confirmations from jewellers with photos that the watch is a ladies including one on their website they refuse to accept this. Section 75 of the consumer protection clearly covers the purchase. They have no proof that other than photographs they have seen the watch. They further claim the seller is a private seller. I have never met anyone that has numerous watches for sale. They seem to overlook local taxes by the seller. They charged me 20% which is UK VAT not Dutch VAT at 21%. The company is not reputable. They think they are masters of trade yet display the tactics of an inadequate 2nd hand car dealer. Go”

Helpful Report

Posted 4 years ago

“Catawiki has many problems : 1- they will charge 1000 Euros from your card directly before buying . 2- customer service answers after many days , they mention that they take 2 or 3 working days but it is not true 3- and the most important , you are not allowed and you can not contact sellers before you pay everything . you can not ask for details about the item or discuss shipping methods , nothing at all which at the end become problematic for you as a buyer . catawiki is not recommended at all”

Helpful Report

Posted 4 years ago

“Still waiting for the delivery of the object paid month ago...I've asked support to the customer team. The answer was "Unfortunately it's not possible for us to fully support you in resolving this case. After delivery we give buyers 3 days to report any issues they might have, so that we can still hold on to their payments. After these three days the payment is released to the seller. As such we want to advise you to reach out to the seller directly in regards to the issues you've experienced with your lot." How could they pay as the delivery is still pending... really disappointed with their services, no considerations at all for their customer.”

Helpful Report

Posted 4 years ago

“Purchased a very expensive sapphire on Catawiki. The item arrived and the colour of it looked NOTHING like the pictures. I called the customer services team who then asked me to write to them, as the item was of “high value”. So I did. I wrote saying I suspected that the item received was not what was listed and even sent photos. The “customer services gem expert” essentially replied and said they could not do anything about it and the sale could not be cancelled. I contacted the seller who was willing to accept a return, but because Catawiki refused to cancel the sale (they get to keep the auction AND commission fees, making a tidy sum of over €1100 for DOING NOTHING). Never again. Buyer beware. This site is a major con job.”

Helpful Report

Posted 4 years ago

“Everything is wrong with Catawiki in the section Egyptian antiquities. Dozen of fakes sold weekly with no protection for the buyer (worse than eBay). The expert Peter Reynaers does not know anything in Egyptian archaeology: wrong descriptions, wrong periods, crazy estimations for the sole benefit of Catawiki and misleading information for unexperienced collectors. Avoid.”

Helpful Report

Posted 4 years ago

“The "expert" appraisals seem to be way off mark. I recently looked at buying a watch, the expert valued the watch on catawiki at twice the price it was available brand new from numerous retailers. This was a like for like comparison. Have looked at others and this seems to be the case with everything.”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 39%
Accurate And Undamaged Orders	Greater than 47%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Catawiki Reviews