Catawiki Reviews

Name: Catawiki
Rating: 1.31

1.3 Rating 666 Reviews

7 %

of reviewers recommend Catawiki

Company Reviews

Questions

Metrics

1.3

Based on 666 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 39%
Accurate And Undamaged Orders	Greater than 47%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Catawiki made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor experience as a seller, items don't arrive to buyers because of wrong addresses, get's returned and you end up with paying for the shipping fees with no monies received.”

Helpful Report

Posted 4 years ago

“DO NOT USE CATAWIKI They don't have real experts and their estimations are always overpriced. They allow sellers to put misleading information and images so that you buy and then it's impossible to contact them to make a claim. It's a fake business so be aware!”

Helpful Report

Posted 4 years ago

“Aw gosh i wish i checked some reviews before i got involved with them. Sold bottle of champagne just over a month ago. Still waiting for payment. Customer service can't do absolutely nothing. You can't speak to management or financial team... "it's only them on the phone" I've been told when calling for must been 7th time to try to get some sort of confirmation my £120 has been sent. Not amazing amount of money i know but in todays situation it is a lot for me especially as had to send item to Sweden... That was nearly £45. Asked how i can complain and was told the details are on the website. THERE'S NO DETAILS ON HOW TO COMPLAIN at all that i can see. Horrible experience from the begining. It took for ever to get lot approved. When it sold i had to contact seller to let him know it's been ready for collection in depot for days! I was worried it will be sent back... Absolut nightmare”

Helpful Report

Posted 4 years ago

“Don’t waste your time!”

Helpful Report

Posted 4 years ago

“Sellers beware. Catawiki is run by the auctioneers, some are good, others very poor & not fit to call themselves auctioneers. Disagree with their comment, you get banned and ALL OF YOUR MONEY HELD WITHOUT ANY RIGHT OF REPLY FOR AS LONG AS THEY SEE FIT. After 5 years and tens of thousands of euros in fees I was banned for asking an auctioneer why he had denied my listing but allowed 4/5 others the same. I've attempted to file a complaint but there is no recourse for wronged sellers. I am now going to seek legal action following my funds being held illegally for over 2 months. You've been warned! Sell elsewhere.”

Helpful Report

Posted 4 years ago

“Don't even think about using this site to buy or sell items. I make walking sticks /canes and have seen items that I made over the last 10 years being dated by their so called experts as early 20 century. I personally haven't put my items up for sale on this site. I've emailed them about the items and the date they were made but to date haven't heard from them”

Helpful Report

Posted 4 years ago

“To whoever it may concern Sadly I have to publish it in this way but there isn't another option to reach decision makers at Catawiki (which is an online auction house). I have been purchasing at Catawiki for a while now and I have to say most of it was a pleasant experience till recently. I was buying mostly antiques. Few months ago I wanted to try my luck with contemporary art. I have bought several pieces here and there and then I realized that artists I was intending to collect have started to disappear. I have tried to contact so called "experts" obviously without any good results. Then I realized that there are always the same names listed there. Tatiana Ruiz was one of most used expert names and some guy Anthony I believe. They keep selling (really hard) exactly the same artists with the same copies of their work (dozens of them at each auction) without giving a small space for new talents and variety. They have privatized Catawiki and when you see what they sell there it looks fishy. You can't even contact them. I don't know who really runs the show at Catawiki but please consider changing your art repertoire or simply change your "art experts".Thanks for understanding”

Helpful Report

Posted 4 years ago

“Communication policy is close to 0. They check nothing, recently they put the same article 2 times, I warned them but they didn't removed. Now I have to manage a dispute with the buyer. And the worse, Catawiki send me an auto email telling me it's bad for me because I didn't respect the rule!!!!! Because there is nobody in term of customer service”

Helpful Report

Posted 4 years ago

“It’s communication policy is awful. They send out emails with no contact details to CUs asking to contact Catawiki in case CU disapproves or wants an alternative. It is impossible to contact anybody directly. Help section asks for info which is not available to CUs before accepting request. Its commissions are the same independently from price and are enormous, especially for items above €100. Both seller and buyers buy commission but there are professional sellers with sweetheart deals which dominate the products on offer. Its not a site for the common Joe. Valuations are horribly inflated so that reserve prices are horribly inflated so that commissions intake is maximised. The result is that it is very difficult to sell higher priced items, say around €900-€1200.”

Helpful Report

Posted 4 years ago

“The site is just a selling site maskeraiding as an antique /collectable site. The so called experts have little knowledge of the items they value. Don't buy from this site”

Helpful Report

Posted 4 years ago

“I was outbid on a no reserve item, a painting, but Googled it 2 weeks later. Hey presto, there it was back for sale by the artist. This smacks of illegal shill bidding. There is no customer service so use the site at your peril.”

Helpful Report

Posted 4 years ago

“Pure fraud Pure fraud . I bid and won a lenticular print by the artist JJ Adams . What I got was an ordinary print which is worth only a fraction of the price of a lenticular print . The expert confirmed it was a lenticular print and provided a high estimate . The customer service is so appealing and a lady called Maisie a senior customer service representative is a joke . Avoid at all costs”

Catawiki 1 star review on 17th June 2020

Helpful Report

Posted 4 years ago

“Once again there is a wrong description on Catawiki auction. Item. Lot 37857337 Lapponia - 14 kt. Gold - Ring - 0.03 ct Diamond This ring is not manufactured by Lapponia but Auran Kultaseppä Oy and it is designed by Matti J. Hyvärinen (MJH) who has newer worked for Lapponia. I don´t undestand why it has been made impossible to contact "Experts" considering wrong descriptions so they could be changed immediately. It has now gone 8 days when I informed them and nothing has happened. Be very careful when buying through Catawiki.”

Helpful Report

Posted 4 years ago

“It's fine until something goes wrong. They make it look like a serious auction with experts and notarial protection, but then customer support doesn't reply for a week (so far). It's a fake feeling of safety that you can claim seller misbehavior or incorrect item description. But in reality, they don't seem to care.”

Helpful Report

Posted 5 years ago

“We offered an object in catawiki. Based on the winning bid of an earlier lot in catawiki with the same object in a lesser condition, we ask for a minimum price. The expert told us that the value was not up to the proposed minimum price. After checking the site again, we notice the winning bid was a third of what was reported earlier that day. Smells like price manipulation or scam”

Helpful Report

Posted 5 years ago

“Money has not been paid auctioneer has been paid buyer has my goods i have nothing look at the stupidity of this screenshot to get a police report! They put the money into the wrong account and blame me? Customer service was a joke they do not care at all. I am taking legal action against them. There number is: +44 800 028 7742 You will be wasting your time they where laughing at me and kept hanging up i’m going round in circles they said - yeah that is right Sandra, Ryan, Josh you are scamming scum!”

Helpful Report

Posted 5 years ago

“An absolute disgrace sold an item on Catawiki and they paid my money into the wrong account the guy has my item and auctioneer has been paid - Me nothing! Please avoid these scamming people even customer service was atrocious and very unfriendly.”

Helpful Report

Posted 5 years ago

“I have not been paid and it’s been nearly a month and I have posted the item to the buyer and now my item says disputed I understand that sometimes there are issues but I can’t even find a phone number for customer services to even talk to someone to understand what is the issue or to even resolve the matter all I can say is the service on Catawiki is terrible and once I resolve this matter I am leaving Catawiki and would never recommend it to anyone”

Helpful Report

Posted 5 years ago

“VERY FRAUDULANT SITE USING HE COVID VIRUS TO THERE ADVANTAGE THEY NO CUSTOMER SERVICE NUMBER NO CUSTOMER SERVICE EMAIL NO WHERE TO BE FOUND SO PEOPLE CAN NOT COMPLAIN OR REPORT FAKE ITEMS BEING SOLD ...PAYMENT TEAMS MANIPULATE PAYMENT DATES AND KEEP PEOPLES MONEY FOR NEARLY 1 MONTH TO GAIN UNTOLD AMOUNT OF INTEREST ...SELLERS ARE CLEARING TAKING ADVANTAGE OF NO CONTACT TO THE SITE ..UNTOLD AMOUNT OF FAKES ,,THE GREAT CATAWIKI SWINDLE I WAS A FEW YEARS TOLD IF I LEAVE A BAD REVIEW THEY WOULD BAN ME FROM THE SITE ...CON SITE MAKES ME FURIOUS”

Helpful Report

Posted 5 years ago

“Fake items being sold, specifically vintage Rolex part and accessories, so called ‘experts’ not bothering to check of have the knowledge to verify items, website slow to absent for any response. Buyers beware!!”

Helpful Report

Posted 5 years ago

Catawiki is rated 1.3 based on 666 reviews