Catawiki Reviews

Name: Catawiki
Rating: 1.31

1.3 Rating 668 Reviews

7 %

of reviewers recommend Catawiki

Company Reviews

Questions

Metrics

1.3

Based on 668 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 39%
Accurate And Undamaged Orders	Greater than 47%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Catawiki 1 star review on 11th June 2025

Francisolivia771 At Gmail.com Help Me Recover My Lost Cryptocurrency From A Scam

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I questioned one of the auctioneers, he didn't respond. I then followed up a week later and received notification that after 4 1/2 years and 2,500 items I was no longer welcomed on the platform! What kind of company does this? I'd understand if I was aggressive or swore, I didn't. Sadly this is for questioning an auctioneer who doesn't like me! How immature can someone be?!”

Helpful Report

Posted 5 years ago

“They mobbing and discriminating against people displaying items from Central and Eastern Europe. on the one hand, they want to post something from you and then they permanently reject it. Western Europeans take everything, even very weak works.”

Helpful Report

Posted 5 years ago

“Evasive, unreliable, unaccountable. And most importantly, you cannot CONTACT them.”

Helpful Report

Posted 5 years ago

“No customer service, juste a robot FAQ, after 1 hour searching still no phonenumber or email to contact them. Just a simpel question why i can t change the country. THey say just you can t, thats all....no explination, no link to contact, nothing. Amazing!”

Helpful Report

Posted 5 years ago

“Refuse to refund a piece of jewelry Bought inside EU. Claiming jewelry are excluded from the 14 days withdrawal right in EU. What a scam”

Helpful Report

Posted 5 years ago

“Catawiki is stealing money! Probably their business like that. They wait until they raise money after selling something at auction, and then cancel your account, and the money is left to them. Over 500 euros stole from me. The most real thieves! The hoaxers! No Comments on Emails Not Responding! Be carefull. Choose other auctions where you'll be safe!”

Helpful Report

Posted 5 years ago

“There is no info on their site as how to get in touch. No email or telephone number. I did find an email address and twice wrote but have no response. Reserves can only be put on if you think your item is worth over 200 euros under that amout you have to take pot luck as to how much you will achieve. I put on an item that I had bought from Catawiki last year for over 100 euros. It was put in the wrong catagory so only sold for 10 euros”

Helpful Report

Posted 5 years ago

“You are promised the things you buy there will be shipped within 1-3 days from paying. But if not, well, nobody cares, or catawiki sure not. The seller did not ship the items, wants more money for the post than we had agreed on before, and I CAN NOT REACH ANYONE at catawiki, only getting idiot automatic emails. The items would have been gifts, but now it is getting late to get it, also the seller's behaviour is "interesting". It seems a nightmare to contact any real person at catawiki to get my money back. I do not recommend them!”

Helpful Report

Posted 5 years ago

“Seller sold earrings with misleading subscription, but color and clarity was worse quality that described. The certificate is misleading. Been working with classification of gemstone most of my life. Seller refuse refund. Catawiki refuse to get involved with the reason that they pay the seller after 3 days. I send the compliant to CataWiki on the 3th day, but it took 6 days for Catawiki to look at my complaint. CataWiki is selling on a a .dk site so I have properly to take them to court in Copenhagen. I would not trust that company. It is not safe and you risk loose a lot of money, when getting bad quality and paying top prices. Look at the pictures. Is this SI2, light pink. No it is I1, faint pink”

Helpful Report

Posted 5 years ago

“This company difficulties company ever I see they not refund my money back and day sale fake item they said is vintage but the item is not vintage the customer service they are rubbish unbelievable the big thief ever”

Helpful Report

Posted 5 years ago

“This site is a con never received what I paid for Please don’t go near”

Helpful Report

Posted 5 years ago

“user-fa71fc9 in Germany sold me a fossil agglomerate. It was a fake (fossils crudely cemented together) and the cement was pulverized during transit. Seller refused to refund or even submit a postal claim (required by seller in international shipping) and Catawiki refuses to help. LOST $350 - Catawiki is a SCAM!!!”

Helpful Report

Posted 5 years ago

“It is a big scam! A dodgy website was set up to scam money. Their experts are too self centered,selfish and not not trustworthy with their decisions. They are racist and they could be discrimitave towards to the sellers.”

Helpful Report

Posted 5 years ago

“BE AWARE THIS BIDDING WEBSITE!!!! VERY UNRELIABLE!!! NO ONE WILL HELP YOU WHEN YOU HAVE ISSUES!! DO NOT USE THIS WEBSITE!! THEY JUST WANT MONEY!! NO CUSTOMER SERVICE AT ALL!!!”

Helpful Report

Posted 5 years ago

“Do not buy expensive items. Catawiki cannot guarantee anything. The “experts” do not revise nor guarantee anything. If you have problems there is no way for rhis organization to help you solve the problem. “Custer support” answers with already made answers totally useless”

Helpful Report

Posted 5 years ago

“I have had some successful purchases. However, I have now had my second bad experience and the response from seller was disinterested and Catiwiki simply dont respond. Basically I was sold Murano seconds for a master craftsman price.”

Helpful Report

Posted 5 years ago

“Very unreliable site!!!!!! Nobody replies for serious questions.”

Helpful Report

Posted 5 years ago

“No reply to any questions. Be careful wirh this site!!!”

Helpful Report

Posted 5 years ago

“So the (negative) feedback given by customers can be changed into neutral or even deleted by Catawiki upon request if the (untrustworthy) seller. Obviously Catawiki needs sellers for their income out of the 9 % buyer's AND 12 % seller's fee (though large sellers have far lower fees). This is scandalous and a mockery of the feedback system, untrustworthy sellers can do whatever they please. This notarial oversight is a joke. So I wouldn't recommend this site, too many rogue sellers and a fake feedback system.”

Helpful Report

Posted 5 years ago

“I have maid a negative evaluation for plausible reasons. CATAWIKI have simply hidden the comment !”

Helpful Report

Posted 5 years ago

Catawiki is rated 1.3 based on 668 reviews