Catawiki Reviews

Name: Catawiki
Rating: 1.31

1.3 Rating 668 Reviews

7 %

of reviewers recommend Catawiki

Company Reviews

Questions

Metrics

1.3

Based on 668 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 39%
Accurate And Undamaged Orders	Greater than 47%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Catawiki 1 star review on 11th June 2025

Francisolivia771 At Gmail.com Help Me Recover My Lost Cryptocurrency From A Scam

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sellers can ask Catawiki to delete or change negative feedback given to them, i most cases Catawiki will change or delere the negativecfeedback so the sellerd remains at 100 % "positive" feedback. This is a massive fraud on yhe buyer by Catawiki! So stay clear of this scam site!”

Helpful Report

Posted 5 years ago

“Ordered a diamond and the seller placed wromg adress in order for the item to return to him. I made many attempts to open a case before the funds got release to the seller but no one answered. I had to make a call in holland to make them freeze the funds and open case. When i opened the case ,no one replied to my messages to cancel the order. I took my refund 40 days later when i send an email to threat them that i will open a case for internet fraud with my bank. Stay away”

Helpful Report

Posted 5 years ago

“Extremely bad experience. Nobody ever replies to any customer questions. So called experts are a real joke. Fake india based copies sold as antique. Avoid that!”

Helpful Report

Posted 5 years ago

“Exactly same experience of Catawiki support, that doesnt exist at all! I have sent several questions, nobody ever replied. Why one would pay 9% commission of getting just very bad customer experience. Fake india based products presented as antique, really experts at work there... And you just pay for bad experience.”

Helpful Report

Posted 5 years ago

“My original lot said: Belgium - Early 19th century No. of items: 3 Object: Candlestick, Crucifix (More lots) Material: Iron (cast/wrought) Estimated Period: Early 19th century Country of Origin: Belgium Condition: Good condition - used with small signs of aging & blemishes Set of two candlesticks and a crucifix. The crucifix has a height of 39 cm and a width of 17 cm. The foot is 12 cm by 12 cm. The candlesticks are 15.5 cm high and have a diameter of 5 cm at the top and a foot diameter of 7.5 cm. The foot shows the country where it was made, namely West Germany. ______________ I'm hard pressed to give this even a 1 star review. I replied to the buyer and catawiki the same day I got the items, with pictures of truly fake claims. They were chrome plated items, painted with some gold antiquing to make them look older. The crucifix is not cast iron, it's some heavy metal with chrome and paint. No way to know if it was actually "from Belgium", and the candlesticks obviously did not match (I knew this from the picture) and had maker's marks from West Germany (in English!). If there had been a picture of the makers marks (which any expert is completely unable to evaluate without this), they would've easily seen the cast molding, chrome plating and modern maker's mark from either the late 20th or early 21st century. A piece of tape lifted off the gold paint from the object, to reveal the chrome. Catawiki wrote: Thank you for getting in touch with us. Due to an unusually high volume of requests our aim is to reply to your message within three business days, our sincere apologies. We will contact you as soon as possible. ______________________ They've now taken over 2 weeks, and claimed they never received the original email with pictures, but I have proof I sent the complaint to the buyer, with pictures on the same day. The buyer told me he "didn't know" and said he'd contact Catawiki to refund my money. He never did so (of course). Catawiki leaves no paper trail on their own website. You can't access anything you wrote to them. But you can access what you wrote to the buyer. With the 3rd Catawiki email they sent me, they did not include the first email complaint I sent - only the 2nd and 3rd, claiming they "never got the pictures." Then they said they needed pictures and a response, in ONE DAY, or they were closing the case. This case is still unresolved, and it's now been 19 days.”

Helpful Report

Posted 5 years ago

“I purchased a trumpet from a seller listed in Bulgaria, lot posted from Germany and instrument case clearly identifies it as belonging to a music school in Essen. Stolen, confirmed with music school. Multiple messages sent to Catawiki. zip. Nada. No response. Similar problem with a lot arriving broken a year ago. Bunch of sheisters acting as fences for thieves and fraudsters.”

Helpful Report

Posted 5 years ago

“Non-existent customer support. Most of the times you get no response. And if you do, it takes 3+ weeks for an answer. Platform is unreliable on the features you can use, sometimes you can message seller, sometimes you can't. When you can, most times you get no response either. As sellers don't seem to bother about clients. For Jewellery, most things do not come hallmarked and not authentication certificate is provided.”

Helpful Report

Posted 5 years ago

“Awful experience - I am still trying to get money back from them, when products are advertised as sealed on their site and yet they are not. The fact that they are advertising products as sealed when they are not is against the Trade Descriptions Act 1968 which prohibits false trade descriptions.”

Helpful Report

Posted 5 years ago

“Buenos día,he comprado de este vendedor los pendientes nr lote 27413405 en julio i hasta hora no pudo comprobarlo, por enfermedades. No es de oro ni diamantes ,he pagado mas de 360 euro por una chapa de 5.00 euro, uRpick es un estafador,no compráis nada”

Helpful Report

Posted 5 years ago

“If you need to contact Customer service , you will be wasting your time..5 times sent emails..not one reply...their do called experts are a joke..beware of extortionate delivery costs by some seller's.”

Helpful Report

Posted 5 years ago

“PURCHASED AN ITEM FROM GERMANY, I HAVE TRACKING DETAILS, ITEM HAS BEEN IN THE SAME LOCATION FOR OVER 2 WEEKS, SELLER IS NOT REPLYING TO ME, [MAY BE LANGUAGE PROBLEM } SO FRUSTRATING AT LEAST E/BAY HELP WITH PROBLEMS”

Helpful Report

Posted 5 years ago

“Many of my items were sold through Catawiki, but they refuse to issue the payout for those items. They keep contacting the finance department which does not give any reason on the delay! ALL of the items have been DELIVERED and ALL buyers are happy with their purchases. I have been waiting for my money for more than a MONTH now! Be Aware when selling on the platform! Expect to wait a looong time for the money to appear in the bank account!!! You can all check thay i have a 93.3% positive feedback, but that wont matter! User on Catawiki: user-eedaa2b”

Helpful Report

Posted 5 years ago

“I wrote a post on here a week ago - see below. Bought a canvas as oil and acrylic painting when in fact it is a digital print painted over with no limit to how many are going to be done. Went through all the right channels to no avail, in fact my negative comment was taken off the Sage-Brisan Gabriel from Hungary review. Since then I have looked to see how many of those called 'oeuvres d'art' were produced. Not only more are being flogged on the site and no change to the description but looking through Google I noticed that somebody else on Saatchi art from Romania Daniela Bay has the exact same 'paintings' including The Kiss which came with a certificate of authenticity showing that Sage-Brisan Gabriel had the sole right to the digital creation on his computer....What is going on? Both artists are fake? One is fake? Or the other? Or is it some sort of organisation that employ people paying them peanuts? I have contacted both Saatchi Art and Catawiki.”

Helpful Report

Posted 5 years ago

“Sold two items last year. One for 200€, a week later, another for 60€. Both were left unpaid. So strike one. A very long time later, strike 2, these lots were automatically included in a new auction. Both lots sold for under 10 € each, strik 3. Suffice to say I won't be selling anymore through these charlatans.”

Helpful Report

Posted 5 years ago

“They say they verify every listing through their experts to guarantee autenticity of the items. The first watch is on auction right now, not only the logo is off, the writing is not even correct!! It should read "TURN-O-GRAPH". The second one is the most amusing, (expert says it is worth between 6500-7150€). The writing is not even english! It reads "SUPER LATIVECHRONOETR" instead of SUPERLATIVE CHRONOMETER The logo is totally off, awfully finished, the brand name is even worse. Jubilee bracelet is a junk imitation, one of the worst i've seen. Off course no answer from them. On thing i noticed, there are few genuine items among a ton of junk. Do not shop there, it's a bad joke.”

Helpful Report

Posted 5 years ago

“Catawiki, please comment. Hello. I won the auction. I asked for help from Catawiki - an item not as described. Request written 2 days after receiving the package. No response. Request for support and unanswered questions. The seller does not respond. Catawiki doesn't help me solve the problem. Does not respond to notifications. Sent from the Catawiki Android app. There is confirmation sent. My costs 466 EUR. Order number: 15283983. The seller describes the item perfect condition ready to play - the violin. Expert valuation EUR 900-1000. Problem. Violins are not suitable for playing the item is for renovation. Pictures ok. Incompatible description. Please comment. The seller received a negative comment. Catawiki, please comment.”

Helpful Report

Posted 5 years ago

“Catawiki should change their experts in the Jewellery Department , Especially Mr Carlos Renis. After deliberately slowing down the process of selling in the jewellery category,he made many unprofessional and time wasting requests , for which he didnt even had seen the lots. With same Automatic 'Copy' 'Paste' messages and lots rejections. The whole process of time wasting took round about 3 weeks. Very shameful and unethical. Is Catawiki made for wasting the time of people or providing services or happy to lose good loyal sellers? From Belgium i will contact Mr Ravi Prakash Vora ( CEO OF Catawiki ) tell share all evidences and information.”

Helpful Report

Posted 5 years ago

“I think experts are fake, it's a bot deciding based on whatever algorithm ...”

Helpful Report

Posted 5 years ago

“Expert valuation was absolutely miles off. 20% of actual value. Ridiculous. You need new experts!!”

Helpful Report

Posted 5 years ago

“Now i know why Catawiki has a loss of $13.7 million. It happens when experts like Mr Carlos Peña Renis wasted my 1 month and at the end all lots were rejected and then i sold those precious jewellery into another platform in a week in a good margin. How big loss it is for the catawiki , how many other sellers might be rejected like that and look who is losing ( ONLY Catawiki ) because of these unprofessional experts. I tried to contact the help like and inform them about this issue , but no one is going to hear you. Means that like to loss revenue.”

Helpful Report

Posted 5 years ago

Catawiki is rated 1.3 based on 668 reviews