“My relationship with this company came to an end this year when I was blocked for asking a question of an auctioneer and following up a week later asking why I'd not been replied to.
THEY THEN BLOCKED ME AND HELD MONEY OWNED TO ME FOR ONE MONTH AS PUNISHMENT!
They didn't even tell me they were doing this and refused to reply to my emails during this time. I am only just being paid for auctions that ended TWO MONTHS AGO!
My advice, with over 20 years of experience buying and selling online, AVOID CATAWIKI. You are seen as a cash cow, nothing more. They make 21.5% commission from your sale. If you are outside the EU you also have to accept the extremely poor conversation rate they use when sending you YOUR MONEY. Money, but the way, which can also held for weeks on end after the auction ends.”
“Buyer BEWARE!! Do Not expect to get a refund if are not satisfied with your purchase. Catawiki has no customer service line and no physical address in the UK to claim legal liability. Once you send your payment your money is gone to their money-pot. I lost my money that way.
I paid for a diamond ring £1.777 (including 9% fee) +358 Duty. It was AIG certified Color: G - H Clarity: VS-SI. Without being a jeweller I noticed with my partner 2 visible inclusions so I took it for a valuation to a veteran jeweller @ Hatten Garden and In his opinion Color: J/K, Clarity I1, RRP £700. (catawiki expert's estimation £13.700 - £15.300)
Subsequently, I requested a purchase cancellation according to what their directives say:
**As a consumer, you have the right to cancel the purchase agreement within 14 days of receiving the lot, without stating a reason.**
This right only applies when you reside within a country in the European Economic Area and the seller is a professional seller (indicated by the 'Pro' icon beside the username). Certain products and services are excluded from the right of withdrawal, including but not limited to gold, diamonds, bullion and products that spoil quickly or have limited use by date.
I am an EU citizen, the ring was a present and the seller is a pro-seller. 2 days before the deadline I got their response to say they are unable to proceed with my cancellation request because I didn't provide a valid reason?? **As a consumer, you have the right to cancel the purchase agreement within 14 days of receiving the lot, without stating a reason.**
no comment”
“Catawiki makes it impossible to contact them. It is so frustrating! I am trying cancel an auction due to stopped shipments. The seller agrees. They will not allow contact. They take your money but will not work with you after that. They have no phone number. They have no customer support email address.”
“Do not order on this platform in this period of COVID-19 pandemic.
People are in quarantine and lots are not going be shipped. Despite this critical situation, Catawiki is still asking payments to be done as soon as possible with no guarantee the package will be delivered within the pre-established delivery times.
In short, the platform is asking immediate payments for a service that cannot be guaranteed. The risk is to pay immediately and wait months for the packages to be delivered. In my personal experience, I have been waiting 2 months for a lot that still has to be shipped. I asked for a full or partial refund but, I have been told to stay still and wait because nothing can be done.
Rather than offering other solutions like competitors are doing, such as paying part of the lot in order to get the ownership and, when it can be shipped, pay the rest. They force you to pay in full, threatening to block your account and make you pay fees and penalties over the lots you have not paid.
One word can describe all this: unfair.”
“The violation of the human rights law. The catawiki blocked my account because they didnt like my location. I think this is unfair to the loyalty user.
They blocked the account after the transactions and didnt let me to participate in other auctions, but the other users with the same location continue to participate in auction. I made a lot of appeals but nothing changed. Do not recommend to use this auction and to work with these company.”
“Sellers be careful : You will lose your time and be blocked from selling if you want to work regularly , especially in the Jewelry Category with Renis Carlos.
Dont waste your time here , better find another platform”
“Sellers be careful : You will lose your time and be blocked from selling if you want to work regularly , especially in the Jewelry Category with Renis Carlos.
Dont waste your time here , better find another platform”
“Seller does not ship and does not respond to my emails and there is no help from Catawiki because I cannot contact Catawiki. There is no phone number and there is no customer service email available on Catawiki Help page, just some FAQ and nothing else.
So, Catawiki has my money and I can't get what I paid for.
It's been like that for almost three weeks. It is all looks like a scam.”
“Doesn't paid work sold and delivered.
We received work and they are fake, counterfeit.
appraisal issue .
We have referenced over 100 counterfeit art work...
Over 50 Police report in France against CATAWIKI.”
“Beware sellers. catawiki are very cleverly showing tracking as not recognised to allow them to keep you money for an additional 2 weeks. It's a tin pot company that should be avoided at all costs.”
“I questioned one of the auctioneers, he didn't respond. I then followed up a week later and received notification that after 4 1/2 years and 2,500 items I was no longer welcomed on the platform!
What kind of company does this? I'd understand if I was aggressive or swore, I didn't.
Sadly this is for questioning an auctioneer who doesn't like me! How immature can someone be?!”
“They mobbing and discriminating against people displaying items from Central and Eastern Europe. on the one hand, they want to post something from you and then they permanently reject it. Western Europeans take everything, even very weak works.”
“No customer service, juste a robot FAQ, after 1 hour searching still no phonenumber or email to contact them. Just a simpel question why i can t change the country. THey say just you can t, thats all....no explination, no link to contact, nothing. Amazing!”
“Catawiki is stealing money! Probably their business like that. They wait until they raise money after selling something at auction, and then cancel your account, and the money is left to them. Over 500 euros stole from me. The most real thieves! The hoaxers! No Comments on Emails Not Responding! Be carefull. Choose other auctions where you'll be safe!”
“There is no info on their site as how to get in touch. No email or telephone number. I did find an email address and twice wrote but have no response.
Reserves can only be put on if you think your item is worth over 200 euros under that amout you have to take pot luck as to how much you will achieve. I put on an item that I had bought from Catawiki last year for over 100 euros. It was put in the wrong catagory so only sold for 10 euros”
“You are promised the things you buy there will be shipped within 1-3 days from paying.
But if not, well, nobody cares, or catawiki sure not.
The seller did not ship the items, wants more money for the post than we had agreed on before, and I CAN NOT REACH ANYONE at catawiki, only getting idiot automatic emails.
The items would have been gifts, but now it is getting late to get it, also the seller's behaviour is "interesting".
It seems a nightmare to contact any real person at catawiki to get my money back.
I do not recommend them!”
“Seller sold earrings with misleading subscription, but color and clarity was worse quality that described. The certificate is misleading. Been working with classification of gemstone most of my life. Seller refuse refund. Catawiki refuse to get involved with the reason that they pay the seller after 3 days. I send the compliant to CataWiki on the 3th day, but it took 6 days for Catawiki to look at my complaint. CataWiki is selling on a a .dk site so I have properly to take them to court in Copenhagen. I would not trust that company. It is not safe and you risk loose a lot of money, when getting bad quality and paying top prices.
Look at the pictures. Is this SI2, light pink. No it is I1, faint pink”
“This company difficulties company ever I see they not refund my money back and day sale fake item they said is vintage but the item is not vintage the customer service they are rubbish unbelievable the big thief ever”
