Chris Bowers Reviews

Name: Chris Bowers
Rating: 4.19

4.2 Rating 432 Reviews

80 %

of reviewers recommend Chris Bowers

Company Reviews

Questions

Metrics

4.2

Based on 432 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

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Chris Bowers 1 star review on 27th July 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tree sold with rootball the size of grapefruit , all roots were deliberately cut very very short presumably to make it easier to package for delivery. Tree had no chance. Contacted for advise (not asking for compensation as it would be difficult to prove anyway) got rudeness and accusations. Aggressive and extremely defence character. Do not order from these cowboys if you are expecting even limited after sales service”

Helpful Report

Posted 1 year ago

“Victoria Plum arrived, packed well and in record time. Planting instructions were excellent and plant is now thriving. Great follow up service. Would recommend.”

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Posted 1 year ago

“Plum tree came packed with great TLC. Arrived on time and great condition... great after care too... definitely recommend great seller..”

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Posted 1 year ago

“Fantastic service from this company super healthy trees well packed lightning fast delivery.They even checked a few weeks that everything was OK very rare indeed these days good customer after service.”

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Posted 1 year ago

“The grape vine was very well protected in the post, and has consequently sprung in to life and is growing well. Looking forward to a crop once it has established itself and grown to fruiting size. Many thanks”

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Posted 1 year ago

“''.Absaloutely disgusting aftersales. AVOID. There are much better places to buy /”

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Posted 1 year ago

“Great tree and great customer service! I'm delighted with my tree and equally pleased with the customer service from Chris Bowers. They are a really good company to use. My tree came beautifully packed and was very healthy. Thank you.”

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Posted 1 year ago

“Very helpful company, very quick to respond to questions love this company I will definitely buy again”

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Posted 1 year ago

“Very happy with my purchase! Ordered 2 column fruit trees, arrived well packaged and they are setting in very well!”

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Posted 1 year ago

“I am really happy and impressed with the service I received from Chris Bowers. I ordered a damson tree as a memorial for my parents on the Sunday night, forgetting that it was bank holiday on the Monday. I emailed them on the Wednesday and they expedited the delivery for me.The tree arrived on the Friday for our little memorial ceremony on the Saturday. There are new shoots so it’s survived being transplanted.My growing experience with the company has been excellent thank you.”

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Posted 1 year ago

“They have a brilliant selection of fruit, but, as many other reviews have indicated, if things go wrong or you are not happy then don't expect a response, or if you get one don't expect it to be polite or sympathetic. Their "gold standard guarantee" appears to just be PR (maybe because the big corporate sellers offer this). I sent a politely worded request enquiring (not demanding) about a refund because some strawberries appeared to differ drastically from their description (in terms of their fruiting period), and I'll just quote the first few words of the opening sentence of their reply (only obtained after chasing them for a response) to give you a flavour of what you can expect: "That's an extraordinarily long winded e-mail...." They didn't even answer whether I could/could not get a refund. They just slated my reasoning and were really condescending. Consider carefully whether you want to deal with this if you have an issue! Conversley, RW Walpole have been great in my experience, huge selection and when something went wrong they were quick to reply and sorted it out.”

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Posted 1 year ago

“Ordered an apple tree after sending an initial question about how long it would be until it fruited, which I got a fast response to. Tree arrived ok, it was a bare-rooted plant in straw-packed bags. It was in good condition but I was a bit surprised as most of the things I've ordered from other places have been in pots so I don't have to deal with it right away. But I popped a bit of water into the bag around the roots until I had time to sort it out which seemed to work fine. It didn't have much in the way of leaves to start with but it settled in time to put out a couple of flowers last month and is covered in leaves now, so seems to be establishing well.”

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Posted 1 year ago

“I made an order last week for lots of different varieties of strawberry plants and other soft fruit, as we are just starting out with a new veg garden. I received a confusing email a few days later saying that my order had been partially refunded, but simply copying my original order with no indication of what was being refunded… I gave them a call and it turns out that NONE of the strawberries are being delivered, even though there was nothing to say that stock was limited. Customer service didn’t say that they were out of stock, but the lady did say that they don’t like fulfilling orders with small quantities of lots of different varieties…..what??? Very disappointed. It took ages to choose all the varieties, what a waste of time! Hoping that the rest of the order will arrive with a problem.”

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Posted 1 year ago

“Have placed two orders with the company and on both occasions the plants arrived well packed and in great condition. All have taken well and showing strong growth.”

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Posted 1 year ago

“I will never buy from this company again. The tree I purchased online in december had failed to develop by May so I sent a polite email requesting replacement or refund under their 'Gold Standard Guarantee', which promises "If it fails to thrive or live up to your expectations we will replace or refund it". We had an exchange of emails in which they were terse and evasive and finally stopped replying. I now see that there are a number of other people who have left similar negative reviews.”

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Posted 1 year ago

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Posted 1 year ago

“Great delivery, good product, exceptional advice and all doing well.”

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Posted 1 year ago

“I ordered two peach trees, the packaging was amazing, the trees arrived in mint condition. Communication with the company has been great, could not fault them.”

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Posted 1 year ago

“I ordered 1 apple tree an they tree came in good order with no damage nor any issues. The staff have been quick and helpful in replying to any emails. I am happy with the service I received.”

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Posted 1 year ago

“Ordered a Laura crab apple tree, it arrived within the same week of ordering, was incredibly well packaged and very healthy. I cannot fault the price, service or quality - all top notch.”

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Posted 1 year ago

Chris Bowers is rated 4.2 based on 432 reviews