Clarks Shoes Reviews

2.5 Rating 556 Reviews

36 %

of reviewers recommend Clarks Shoes

Company Reviews

Questions

Metrics

2.5

Based on 556 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

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Returns

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Customer Service

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How quickly does Clarks Shoes resolve customer queries?

Helpful Report

(4 weeks ago)

Greater than 57% of reviewers feedback is Clarks Shoes takes over a week to resolve customer queries.

Helpful Report

(4 weeks ago)

69.88%

Industry Average

“ I would like to mention Sarah from Carmarthen store. I was most impressed with the service and advice she gave me when I took my Grandaughter in for her 1st pair of shoes yesterday. ”

- Jenny John

“ Bought a pair of ATLTrekPathGTX shoes today in the Clark’s Shop in Forestside Belfast.Great customer service from Oisin who went out of his way to make sure I was happy with the pair I bought. ”

- Lynne Belfast

“ Seldom do you come across such amazing customer service on the modern day of online orders and accounts. ”

- Jeanette Last

Clarks Shoes Reviews

Customer Service - Average