Clarks Shoes Reviews

2.4 Rating 607 Reviews

34 %

of reviewers recommend Clarks Shoes

Company Reviews

Questions

Metrics

2.4

Based on 607 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

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Returns

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Customer Service

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How quickly does Clarks Shoes resolve customer queries?

Helpful Report

(1 month ago)

Greater than 59% of reviewers feedback is Clarks Shoes takes over a week to resolve customer queries.

Helpful Report

(1 month ago)

66.67%

Industry Average

“ We went to Clark’s Church Street store in Liverpool for my little girls school shoes on Wednesday 30th August. Mela was so helpful and gave great customer service and care. Nothing was too much trouble for her. Thanks very much Mela. ”

- Helen

“ Great service from Chanel at Newark Clarks today, 18.04.23. The advice Chanel gave for my 14month old granddaughter was checked out with the manager who supported the advice given. I would highly recommend Chanel’s customer service to anyone. ”

- R. Green

“ Great service this week from Gillian in the Oldham branch, so helpful looking through the ranges available online as well as in store for me. ”

- Laura Windsor-Welsh

Clarks Shoes Reviews

Customer Service - Average