Co-op Food Reviews

Name: Co-op Food
Rating: 2.26

2.3 Rating 214 Reviews

27 %

of reviewers recommend Co-op Food

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2.3

Based on 214 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Co-op Food 1 star review on 22nd December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Co op boast under 2 hour delivery on website, just pick a 2 hour slot. 0.99 is mentioned, but I was charged £1.99. Minimum delivery £15. Received email at 3.35pm to say my order was being picked, but 1 item not in stock. O..kay. At 6.15, when order nowhere to be seen, I contacted customer service, to be told that my order hadn't been assigned a driver and that the 2 hour window was a guideline, not set in stone as there might not be drivers available. Huh?? So he offered to manually request a driver in the hope that one would accept the job. No guarantees, though. Here's the thing. Had I ordered on JustEat, the delivery time would have been 30-45 minutes. No minimum order, and orders over £15. delivered free of charge. So, my advice would be not to use the Co-op's own 'delivery service', if you actually expect your items to reach you eventually. Never again.”

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Posted 2 years ago

“We hope that this scam stops and the authorities have a better handle on things. I have been cheated multiple times, but I was able to get my money back after receiving advice from "Kezook com" for weeks. I would be pleased to help because I had a similar experience.”

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Posted 2 years ago

“Ordered from local co op online.. As disabled person needed to to get my food.. The wrong order was delivered.. never got my order...then they told me I the shop can't deliver me a new order.. And they charged me for the order.. Couldn't afford to buy elsewhere as Co op told me it would take up to 5 days to get my money back. Took ages to get through to process the issue too.. Never use co op online shop again...”

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Posted 2 years ago

“Hi guys, I’ve just eaten a CO-OP fish pie , my thoughts are ……. It was terrible not only made with cheap pollock, hardly any, it had no flavour, no sauce at £3.80 it’s very poor quality. Sorry hate leaving bad reviews but it’s a not so cheap nasty meal for one☹️”

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Posted 2 years ago

“I placed this order and it never arrived. I made two phone calls to chase it up and requested cancellation online as advised The order still has not been refunded. I had to place the order with another supermarket, therefore now am short of money. I have disabilities as do my children therefore this service is invaluable to me. I have no idea if or when the refund will happen”

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Posted 2 years ago

“Absolutely disgusting that 2 thieves can just walk in Southsea store and Rob them. Filling up their bags with what ever they want and nobody did anything. I feel sorry for the staff, put electic doors on to let customers in, why should I pay high prices because of them”

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Posted 2 years ago

“Two different occasions my delivery never arrived. And now I have to wait 5 days for my refund How does that work? Cheeky thiefs”

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Posted 2 years ago

“It's just full of fat disgusting”

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Posted 2 years ago

“Awful. Failure to deliver. Co op food getting so much worse. Never again. Would rather pay the extra and get off of uber.”

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Posted 2 years ago

“First time online shopper with Co-op. Never again. I did some shopping for the first time ever with the Co-op. Shan’t be repeating that mistake: First they sent out someone else’s order mixed in with mine, which were it not for my integrity I could’ve had. Then one of my items was missing. Then I was charged for 2 carrier bags for 2 small items, despite them only being in one bag, which in any case I gave back as had my own. Then when I emailed about the missing item, and the mix up, I’d included the total refund to include the bags I’d been charged for but hadn’t used, stating this too. Long story short, the reply I got back was dismissive, and also felt dishonest. I shopped at the Co-op because I’d thought they were ethical. But charging for items not used, no matter how paltry the amount, adds up. And it seems they’re making a tidy profit from doing so if that’s their standard practice. I’ve obviously now taken my business elsewhere. In fact I’ve already received an issue free online order from another supermarket. When I went to write this, I was a bit shocked actually at the volume of similarly negative reviews. Such a shame. It’s the details that count, no matter how small, and really they’re relatively easy to get right. It’s also about treating people kindly and honestly.”

Helpful Report

Posted 2 years ago

“just now NEW NEW SCAM ALERT Never trust the Coop. They lie about deliveries knowing that the delivery didn’t leave the store. Impossible to get a refund because it was marked as in transit & delivered. Which they accept didn’t happen but won’t refund my money. Paid an extra £5 for this horrendous customer services No refunds when they fail to deliver. Nightmare scenario they haven’t mastered answering the phone so you’re left hanging. Contempt is being kind”

Helpful Report

Posted 2 years ago

“Extra special fish pie, had one piece of salmon and 3 prawns as it's total fish content. At over £3 per ready meal this is a total rip off.”

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Posted 2 years ago

“Some items missing!”

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Posted 2 years ago

“Just so expensive, not a convenient store at all, a few bits can cost you allot. They are constantly displaying items at a cheaper price then at the till, are more. The meal deals are also not priced at what they are supposed to be when you get to the till.”

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Posted 2 years ago

“Bought co-op coconut milk for a Thai curry. Terrible, gloopy product like a ready made sauce out of a jar. Ruined it.”

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Posted 2 years ago

“Unbelievable experience!!! Is basically the worst company to buy food online with!!!! Everytime there is a mistake or lateness! Today I made an order online as im in smart working to be delivered between 2 and 3pm, I spent 41 gbp. At 2pm I received a call and omg I was so surprised was on time. I went down, and the driver was playing on the phone so I needed to knock to his window and asking "are you coop driver?" And he said "yes are you bianca?" Amd I said yes so he opened the door and stepped out saying "wait I need your date of birth and to make a picture"so I let him do the picture and he goes away and I came upstairs to my house. As I stepped in my house I checked the bag and there was another name on it, I opened and there were 4 items amd the total value of the shopping was about 10 pounds or less as they are just chocolate (and im diabetic so unusable). I started to fill all the complain forms possible, I tried to phonecall the store Coop in Larklane liverpool to try to get the tel no of the driver cause it was passed just 5 minutes so I still could swap, but nobody picked up the phone. I sent a lot of email to coop, now is 10pm and still no one reached me òut! I tried to call the customer service number and the automated voice said I should wait 1 h for my place in queue to speak with some one so I decided to wait, doesn't matter, but after 40 minutes on hold waiting the escalation they close my call. I retried to recall and I should wait another 1h and 10 min, so I gave up! At 5 I called another store online of another brand to buy what I was needing! So I ended up spending a tot of 80 gbp today for 36 gbp of shopping!!!! Unbelievable until now 10 pm nobody still contacted me! ABSOLUTELY RUBBISH ! I filled up a request of a refund and If I will not receive any reply i will go for legal actions as I have all the proof I need and definitely I will NEVER buy anymore from coop online anymore! Is absolutely the WORST experience ever!!!!”

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Posted 2 years ago

“When you go to Charlton Kings co-op overpriced steak pie £4.85 totally overpriced”

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Posted 2 years ago

“Went to the Co-op at the ridgeway in plympton today 15/01/23 at about 2pm. Picked up a fitted sheet i wanted to buy. Went to a till to pay for it, the guy said that i would have to pay for it over there. When i went " Over there ", all the tills were un maned .I told the guy that there was no one there, he advised me to go and find someone. I just left the purchase there and walked out. It's not my job to go and find someone to pay.”

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Posted 2 years ago

“Sorry to say, it's very poor. My closest shop, but only use it now for one or two basic items if I run out before doing my main shopping elsewhere. Options reduced since store revamp, as there are fewer cook-from-scratch options and more pricey (and less healthy) pre-prepared, processed and ready-meals. A good number of items I used to buy are no longer stocked, so I have no choice but to get what I need from other retailers, which are further away but offer higher quality, greater variety and larger ranges, not to mention better prices. Co-op prices are steadily climbing steeply, but the standards remain low, so even more reason not to shop there unless desperate.”

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Posted 3 years ago

“Wow bought the curry deal - 2 x curries and beer. Seemed like a v good deal but the curry was inedible - absolutely revolting - went in the bin - the most disgusting thing I've ever tasted”

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Posted 3 years ago

Co-op Food is rated 2.3 based on 214 reviews