Co-op Food Reviews

Name: Co-op Food
Rating: 2.31

2.3 Rating 206 Reviews

28 %

of reviewers recommend Co-op Food

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2.3

Based on 206 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Co-op Food 1 star review on 22nd December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful. Failure to deliver. Co op food getting so much worse. Never again. Would rather pay the extra and get off of uber.”

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Posted 2 years ago

“First time online shopper with Co-op. Never again. I did some shopping for the first time ever with the Co-op. Shan’t be repeating that mistake: First they sent out someone else’s order mixed in with mine, which were it not for my integrity I could’ve had. Then one of my items was missing. Then I was charged for 2 carrier bags for 2 small items, despite them only being in one bag, which in any case I gave back as had my own. Then when I emailed about the missing item, and the mix up, I’d included the total refund to include the bags I’d been charged for but hadn’t used, stating this too. Long story short, the reply I got back was dismissive, and also felt dishonest. I shopped at the Co-op because I’d thought they were ethical. But charging for items not used, no matter how paltry the amount, adds up. And it seems they’re making a tidy profit from doing so if that’s their standard practice. I’ve obviously now taken my business elsewhere. In fact I’ve already received an issue free online order from another supermarket. When I went to write this, I was a bit shocked actually at the volume of similarly negative reviews. Such a shame. It’s the details that count, no matter how small, and really they’re relatively easy to get right. It’s also about treating people kindly and honestly.”

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Posted 2 years ago

“just now NEW NEW SCAM ALERT Never trust the Coop. They lie about deliveries knowing that the delivery didn’t leave the store. Impossible to get a refund because it was marked as in transit & delivered. Which they accept didn’t happen but won’t refund my money. Paid an extra £5 for this horrendous customer services No refunds when they fail to deliver. Nightmare scenario they haven’t mastered answering the phone so you’re left hanging. Contempt is being kind”

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Posted 2 years ago

“Extra special fish pie, had one piece of salmon and 3 prawns as it's total fish content. At over £3 per ready meal this is a total rip off.”

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Posted 2 years ago

“Some items missing!”

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Posted 2 years ago

“Just so expensive, not a convenient store at all, a few bits can cost you allot. They are constantly displaying items at a cheaper price then at the till, are more. The meal deals are also not priced at what they are supposed to be when you get to the till.”

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Posted 2 years ago

“Bought co-op coconut milk for a Thai curry. Terrible, gloopy product like a ready made sauce out of a jar. Ruined it.”

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Posted 2 years ago

“Unbelievable experience!!! Is basically the worst company to buy food online with!!!! Everytime there is a mistake or lateness! Today I made an order online as im in smart working to be delivered between 2 and 3pm, I spent 41 gbp. At 2pm I received a call and omg I was so surprised was on time. I went down, and the driver was playing on the phone so I needed to knock to his window and asking "are you coop driver?" And he said "yes are you bianca?" Amd I said yes so he opened the door and stepped out saying "wait I need your date of birth and to make a picture"so I let him do the picture and he goes away and I came upstairs to my house. As I stepped in my house I checked the bag and there was another name on it, I opened and there were 4 items amd the total value of the shopping was about 10 pounds or less as they are just chocolate (and im diabetic so unusable). I started to fill all the complain forms possible, I tried to phonecall the store Coop in Larklane liverpool to try to get the tel no of the driver cause it was passed just 5 minutes so I still could swap, but nobody picked up the phone. I sent a lot of email to coop, now is 10pm and still no one reached me òut! I tried to call the customer service number and the automated voice said I should wait 1 h for my place in queue to speak with some one so I decided to wait, doesn't matter, but after 40 minutes on hold waiting the escalation they close my call. I retried to recall and I should wait another 1h and 10 min, so I gave up! At 5 I called another store online of another brand to buy what I was needing! So I ended up spending a tot of 80 gbp today for 36 gbp of shopping!!!! Unbelievable until now 10 pm nobody still contacted me! ABSOLUTELY RUBBISH ! I filled up a request of a refund and If I will not receive any reply i will go for legal actions as I have all the proof I need and definitely I will NEVER buy anymore from coop online anymore! Is absolutely the WORST experience ever!!!!”

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Posted 2 years ago

“When you go to Charlton Kings co-op overpriced steak pie £4.85 totally overpriced”

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Posted 2 years ago

“Went to the Co-op at the ridgeway in plympton today 15/01/23 at about 2pm. Picked up a fitted sheet i wanted to buy. Went to a till to pay for it, the guy said that i would have to pay for it over there. When i went " Over there ", all the tills were un maned .I told the guy that there was no one there, he advised me to go and find someone. I just left the purchase there and walked out. It's not my job to go and find someone to pay.”

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Posted 2 years ago

“Sorry to say, it's very poor. My closest shop, but only use it now for one or two basic items if I run out before doing my main shopping elsewhere. Options reduced since store revamp, as there are fewer cook-from-scratch options and more pricey (and less healthy) pre-prepared, processed and ready-meals. A good number of items I used to buy are no longer stocked, so I have no choice but to get what I need from other retailers, which are further away but offer higher quality, greater variety and larger ranges, not to mention better prices. Co-op prices are steadily climbing steeply, but the standards remain low, so even more reason not to shop there unless desperate.”

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Posted 2 years ago

“Wow bought the curry deal - 2 x curries and beer. Seemed like a v good deal but the curry was inedible - absolutely revolting - went in the bin - the most disgusting thing I've ever tasted”

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Posted 2 years ago

“The Central England Co-op is on a mission to wipe out orangutans. Nearly everything contains palm oil!! I purchased a Cornish pastie from their deli chiller thinking it would be high quality. Only when I got it home did I read the ingredients list (see photo). I found that hydroxypropylmethylcellulose is an artificial additive used in paint and adhesives, and may cause allergic reactions. Straight in the bin!”

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Posted 2 years ago

“Will not buy GRO Curried Cauliflower again!! Strange taste almost like vinegar (?vinegar in a curry?) and very few, very small bits of cauli. Nope, not for me!!”

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Posted 2 years ago

“Felt really disappointed and disgusting when found out ginger pack grown bugs inside even the expiry date still on. Could not cook my chicken curry. All four ginger pack grown bugs inside.”

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Posted 2 years ago

“What’s going on with the coop the company was set up to help people afford food at a reasonable price but this is not the case now. I have used the coop in Warrington for a lifetime but never again the prices for items have gone up on all items astronomically (some items by 100% with no justification. As the coop stores are usually placed in low income areas I feel disgusted that they can do this when they must know they are cheating the elderly and poor in the area. I stated at the start of this review that I have used the coop for years but I am so angry at this blatant money grabbing exercise I will never use the again and would rather go without than pay there extortionate prices. Shame on you coop you have lost the values that founded you your a disgrace.”

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Posted 2 years ago

“Absolute rubbish. Don't send out new pin numbers.spend a lot of time waiting to get answered ,then a lot more time being told rubbish. AVOID!FIND A GOOD BANK”

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Posted 3 years ago

“Plum and hoi sun stir fry sauce - coop. - vile the worst ever tasted. Tasted of NOTHING except sugar and salt. Disgusting. The taste in my mouth after trying to eat it is so awful I feel sick. Husband put his in bin wish I had. The stir fry veg that went with it as a desk was also absolute rubbish. Total waste of money and won’t be buying again.”

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Posted 3 years ago

“My ready meal was awful. Chicken and Ham bake It was all potato”

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Posted 3 years ago

“Popped in for a few essentials! Shocked at the prices £2.50 for a pack of butter! Utter greed! Cashing in on the price increase hysteria … You’ve over milked that. Goodbye, cut my card up and won’t be back!”

Helpful Report

Posted 3 years ago

Co-op Food is rated 2.3 based on 206 reviews