Co-op Food Reviews

Name: Co-op Food
Rating: 2.44

2.4 Rating 170 Reviews

32 %

of reviewers recommend Co-op Food

Company Reviews

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Metrics

2.4

Based on 170 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone

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Co-op Food 1 star review on 28th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Co op mature cheddar slices are really bad. Bitter taste and not at all enjoyable to eat.”

Helpful Report

Posted 2 years ago

“Bought the Sheppard pie today. Dissatisfied. Mash potatoes are dominant. Very little meat, vegetables. Would not buy again.”

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Posted 2 years ago

“I have ordered for such a long time and always have a problem. They send the incorrect items or substitutes that are nothing like the item you ordered. (ordering shampoo and they send conditioner for a substitute. When you contact customer support they don't get back to you. I have lost enough money with these guys! I will take my business else where!”

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Posted 2 years ago

“No proper training. Over worked.and treated badly”

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Posted 2 years ago

“THEY TAKE YOUR MONEY - THEN DON'T DELIVER! I live on my own and am currently self isolating at home due to COVID. If you are on a low budget, I wouldn't recommend using this service. They charge you an extra 10% on top of your shopping, just in case they substitute for more expensive items - but don't offer substitutes - they then return the cash, 3 to 5 WORKING days later. Plus, if there's anything unavailable (in my case, I ordered 3 bottles of wine and only got one!) - they charge you in advance for those as well, then don't deliver them. They state in the email confirmation "You won't be charged for these items" - but they already have and will make you wait for that too - it's a con. Plus, for one of the bottles of the wine, they just took it off the final confirmation email, with no explanation; if I hadn't emailed them, I would never have been refunded. If you want to make the most of your money, get cheaper prices and not have it sitting in co-op's bank account for a week - shop elsewhere.”

Helpful Report

Posted 2 years ago

“I did an online food shop for betwen 2pm and 4pm today, it didn't come and its now 4:42pm, i said in my delivery note to ring the back doorbell, I'm not impressed, sort it out co op.”

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Posted 2 years ago

“I have used the home delivery five time and have just about had enough, never ever have I had all my items delivered on any order. Yesterday was the final straw, ordered a dozen items and they missed five, this is just beyond a joke,Im not shopping online because Im lazy, Im doing it because I have a fractured ankle, but if they cant even deliver the basics like bread and milk whats the point. My new years resolution is to STOP using the CO-OP.”

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Posted 2 years ago

“How dare can your company charge £3.30 for a packet of Pringles and £1.25 for Warburtons small toastie. I have been a member over 20 years. No more!!!”

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Posted 2 years ago

“What happened to the beef hotpot? It used to be my favourite but it has suddenly turned bland, tasteless and padded out with carrots.”

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Posted 2 years ago

“Yet again I have done an online shop from north shields co op and had to throw food away that isn’t fit to eat”

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Posted 2 years ago

“Absolutely shocking. Next to nothing in stock so was charged £1.99 delivery for four little items to be delivered.”

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Posted 2 years ago

“I bought the sweet chilli chicken pizza but I have to say it was absolutely disgusting. A shame to pizzas!”

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Posted 2 years ago

“Have shopped a few time now online with the coop the service is a joke you can guarantee you don’t receive at least 4or 5 of the basic items you ask you . You will have to be totally housebound to use this diabolical service”

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Posted 2 years ago

“coop stuffed crust pizza cooked exactly as per instructions the stuffed crust crisped up without issue the centre of the pizza was a soggy offering. NEVER AGAIN”

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Posted 2 years ago

“10% added for subs But every order has items missing No emails to confirm order list. And money Never refunded. Even though I order 4-5 times a Week Only good points are only have to spend £15 and the customer service staff are excellent B”

Helpful Report

Posted 2 years ago

“The coop for delivery to London E20, I booked a slot...didn't arrive, complained to customer service and rebooked.....didn't arrive. Now waiting for the third delivery slot....I'm pretty angry tbh ! Won't use again and will not recommend.”

Helpful Report

Posted 2 years ago

“The coop uses a delivery third party service, today I had the major misfortune to have a delivery person who did not understand English nor could he follow a GPS .home delivery should be stress free and an extension of shopping in store minus any stress. today my experience was full of unnessery stress and one which I wont be repeating should this happen again, i will simply shop elsewhere”

Helpful Report

Posted 3 years ago

“Staff no masks worn by some counter staff security guard no mask and he sokes at front of shop”

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Posted 3 years ago

“Warminster, Victoria Road Week after week I'm over charged here, apparently in store prices/offers change on a Tuesday but these are never input into the tills. The place is a joke”

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Posted 3 years ago

“I went to your shop and wasted my time because I wanted my daily dose of Mountain Dew and you did not have it on your shelves please sort out your workers and your stock because I will not go here again if u have no Mountain Dew Such a bad store food rating 1”

Helpful Report

Posted 3 years ago

Co-op Food is rated 2.4 based on 170 reviews