“I have ordered for such a long time and always have a problem. They send the incorrect items or substitutes that are nothing like the item you ordered. (ordering shampoo and they send conditioner for a substitute. When you contact customer support they don't get back to you. I have lost enough money with these guys! I will take my business else where!”
“THEY TAKE YOUR MONEY - THEN DON'T DELIVER!
I live on my own and am currently self isolating at home due to COVID. If you are on a low budget, I wouldn't recommend using this service. They charge you an extra 10% on top of your shopping, just in case they substitute for more expensive items - but don't offer substitutes - they then return the cash, 3 to 5 WORKING days later. Plus, if there's anything unavailable (in my case, I ordered 3 bottles of wine and only got one!) - they charge you in advance for those as well, then don't deliver them. They state in the email confirmation "You won't be charged for these items" - but they already have and will make you wait for that too - it's a con. Plus, for one of the bottles of the wine, they just took it off the final confirmation email, with no explanation; if I hadn't emailed them, I would never have been refunded. If you want to make the most of your money, get cheaper prices and not have it sitting in co-op's bank account for a week - shop elsewhere.”
“I did an online food shop for betwen 2pm and 4pm today, it didn't come and its now 4:42pm, i said in my delivery note to ring the back doorbell, I'm not impressed, sort it out co op.”
“I have used the home delivery five time and have just about had enough, never ever have I had all my items delivered on any order.
Yesterday was the final straw, ordered a dozen items and they missed five, this is just beyond a joke,Im not shopping online because Im lazy, Im doing it because I have a fractured ankle, but if they cant even deliver the basics like bread and milk whats the point. My new years resolution is to STOP using the CO-OP.”
“How dare can your company charge £3.30 for a packet of Pringles and £1.25 for Warburtons small toastie. I have been a member over 20 years. No more!!!”
“Have shopped a few time now online with the coop the service is a joke you can guarantee you don’t receive at least 4or 5 of the basic items you ask you .
You will have to be totally housebound to use this diabolical service”
“coop stuffed crust pizza cooked exactly as per instructions the stuffed crust crisped up without issue the centre of the pizza was a soggy offering. NEVER AGAIN”
“10% added for subs But every order has items missing
No emails to confirm order list. And money Never refunded.
Even though I order 4-5 times a Week Only good points are only have to spend £15 and the customer service staff are excellent
B”
“The coop for delivery to London E20, I booked a slot...didn't arrive, complained to customer service and rebooked.....didn't arrive. Now waiting for the third delivery slot....I'm pretty angry tbh ! Won't use again and will not recommend.”
“The coop uses a delivery third party service, today I had the major misfortune to have a delivery person who did not understand English nor could he follow a GPS .home delivery should be stress free and an extension of shopping in store minus any stress. today my experience was full of unnessery stress and one which I wont be repeating should this happen again, i will simply shop elsewhere”
“Warminster, Victoria Road
Week after week I'm over charged here, apparently in store prices/offers change on a Tuesday but these are never input into the tills. The place is a joke”
“I went to your shop and wasted my time because I wanted my daily dose of Mountain Dew and you did not have it on your shelves please sort out your workers and your stock because I will not go here again if u have no Mountain Dew
Such a bad store food rating 1”
“The home delivery service seemed great at first - they had same-day slots and low delivery fees. It turned out to be a complete joke.
Made two orders in two days, neither was delivered! Do you think they told me no one was coming? No, I had to wait for hours for nothing. And I was still charged! I can't even believe this is possible. If you're not coming can't you at least tell customers about it? And why would you still charge them???
The one time I did get my order, half of the items were missing even though they had been marked as available on the website the same day. Honestly I'm baffled by how terrible this service is. I wouldn't even call it a service since they don't do anything besides taking your money. Do yourself a favour and don't use Co-op.”
