“The new chicken and mushroom pie is a watery mess and rubbish much prefered the old cheaper chicken slice. Co -op up to its normal tricks pay more get less as did with grapes that went from 500grms to 450grms in same size container. Deception as usual to go with highly inflated prices!”
“Customer service is mostly outstanding however the prices are ludicrously high. Co-op now makes marks and spencers look cheap... Four pounds for a box of cereal? I mean, where does it end? So much for co-op being about the people. Wasn't that the reason coop was started after the war... To make living more affordable? There I was thinking sainsburys is expensive... Not in comparison. They have weekly price hikes. Avoid..”
“High prices, false rebates.
The money back thing and being a ''life member for just 10$'' is just another way to make you think you might be saving money. Produces are no better than elsewhere and sure as hell no cheaper.
They don't even a good variety of said products!”
“The worst fish pie ever
Just black skin no white fish and no taste
2nd bad meal in two weeks
The other was chilli poor quality mince all fatty and greasy
I would change supplier if this is the rubbish they turn out
Never food shop hear again”
“I have ordered for such a long time and always have a problem. They send the incorrect items or substitutes that are nothing like the item you ordered. (ordering shampoo and they send conditioner for a substitute. When you contact customer support they don't get back to you. I have lost enough money with these guys! I will take my business else where!”
“THEY TAKE YOUR MONEY - THEN DON'T DELIVER!
I live on my own and am currently self isolating at home due to COVID. If you are on a low budget, I wouldn't recommend using this service. They charge you an extra 10% on top of your shopping, just in case they substitute for more expensive items - but don't offer substitutes - they then return the cash, 3 to 5 WORKING days later. Plus, if there's anything unavailable (in my case, I ordered 3 bottles of wine and only got one!) - they charge you in advance for those as well, then don't deliver them. They state in the email confirmation "You won't be charged for these items" - but they already have and will make you wait for that too - it's a con. Plus, for one of the bottles of the wine, they just took it off the final confirmation email, with no explanation; if I hadn't emailed them, I would never have been refunded. If you want to make the most of your money, get cheaper prices and not have it sitting in co-op's bank account for a week - shop elsewhere.”
“I did an online food shop for betwen 2pm and 4pm today, it didn't come and its now 4:42pm, i said in my delivery note to ring the back doorbell, I'm not impressed, sort it out co op.”
“I have used the home delivery five time and have just about had enough, never ever have I had all my items delivered on any order.
Yesterday was the final straw, ordered a dozen items and they missed five, this is just beyond a joke,Im not shopping online because Im lazy, Im doing it because I have a fractured ankle, but if they cant even deliver the basics like bread and milk whats the point. My new years resolution is to STOP using the CO-OP.”
“How dare can your company charge £3.30 for a packet of Pringles and £1.25 for Warburtons small toastie. I have been a member over 20 years. No more!!!”
“Have shopped a few time now online with the coop the service is a joke you can guarantee you don’t receive at least 4or 5 of the basic items you ask you .
You will have to be totally housebound to use this diabolical service”
“coop stuffed crust pizza cooked exactly as per instructions the stuffed crust crisped up without issue the centre of the pizza was a soggy offering. NEVER AGAIN”
“10% added for subs But every order has items missing
No emails to confirm order list. And money Never refunded.
Even though I order 4-5 times a Week Only good points are only have to spend £15 and the customer service staff are excellent
B”
“The coop for delivery to London E20, I booked a slot...didn't arrive, complained to customer service and rebooked.....didn't arrive. Now waiting for the third delivery slot....I'm pretty angry tbh ! Won't use again and will not recommend.”
