Co-op Food Reviews

Name: Co-op Food
Rating: 2.44

2.4 Rating 170 Reviews

32 %

of reviewers recommend Co-op Food

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Metrics

2.4

Based on 170 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone

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Co-op Food 1 star review on 28th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rude drivers and expired products”

Helpful Report

Posted 3 years ago

“The home delivery service seemed great at first - they had same-day slots and low delivery fees. It turned out to be a complete joke. Made two orders in two days, neither was delivered! Do you think they told me no one was coming? No, I had to wait for hours for nothing. And I was still charged! I can't even believe this is possible. If you're not coming can't you at least tell customers about it? And why would you still charge them??? The one time I did get my order, half of the items were missing even though they had been marked as available on the website the same day. Honestly I'm baffled by how terrible this service is. I wouldn't even call it a service since they don't do anything besides taking your money. Do yourself a favour and don't use Co-op.”

Helpful Report

Posted 3 years ago

“Absolutely useless, I cant stress enough how dire they are, use by dates were for a max of two days! Next, delivery didnt even turn up, rang to ask where is it and said had been delivered to a different address!! Was told order would be picked again and two hours later hadnt showed up so cancelled order and to make matters worse I now have to wait for up to 5 days for it to come back into my account, hopeless hopeless hopeless dont use they are terrible!”

Helpful Report

Posted 3 years ago

“Their Champagne Les Pionners tastes like disinfectant with fizz, It's bitter aftertaste spoils the whole experience and leaves a bad taste, this gives Champagne a bad name and is nothing like any of the top 10 brands from Reims.. please avoid this unless you need drain cleaner !! Sorry coop but I had to leave this review as I don't want any other customers to experience this and waste their hard end cash at Xmas.”

Helpful Report

Posted 3 years ago

“I ordered several varieties of beers and until I paid I was told 4 of the 5 four packs weren’t available. Instead of allowing me to cancel my order I still had to pay £13. Too expensive and not adjustable enough.”

Helpful Report

Posted 3 years ago

“First time and last time”

Helpful Report

Posted 3 years ago

“coop food on demand in L12 8QT is totally atrocious several orders placed with confirmation by email of what is going to be delivered only to find items missing on delivery. The lack of reliability is really bad, as is customer service in dealing with the issues. im done with them permanently”

Helpful Report

Posted 3 years ago

“Purchased minced pies from Cottingham branch and they were awful. The bottom of the pie stuck to the foil cup and it was a soggy mess”

Helpful Report

Posted 3 years ago

“Co-op home delivery is a sub standard service. I've placed several orders with Co-op home delivery directly and also via deliveroo. The first few orders were excellent, but has now become unreliable to the point that the service is no longer usable. Many items are unavailable (often half the order) with no alternatives offered, and several times items have actually been charged for but are missing from the order. I've had to spend time emailing customer services due to their incompetence. No way to report missing items via the app. Would advise others to avoid!”

Helpful Report

Posted 3 years ago

“Vintage cheddar & Maple Bacon Quiche... absolutely awful... just st decorated with 2 small pieces of fatty bacon.... and tasteless scrambled egg filling... a waste of calories and money.... but my cat enjoyed some of it!!!”

Helpful Report

Posted 3 years ago

“I purchase foods at least 4 days a week from one Coop shop (Wraysbury Staines, UK) as I do not have an alternative nearby. First of all, the prices are too high for the quality of foods they sell and secondly, the customer service is awful. Recently, I had been purchasing a particular fruit from the shop and out of 5 times I purchases, the fruits were rotten 3 times even though they look good from the outside. I talked to one of the managers and he said to me to bring a photo of the damaged fruit the next time if I encounter the same problem. With this reassurance, I purchased on that day too, there again, the fruit was rotten. I took a photo and went to the store a few days later. There was another person dealing with the customers, to who put up my problem. He was not happy to my gentle complaint and started murmuring and refused to look into it. I stood my grounds and thought of utilising my rights and asked for a refund. At that point, the money was not so important to me but passing a message to the management was. Should not they be responsible for the quality of foods they sell to the public? The coop gentleman was rude in his behaviours and body language apart from disrespecting my genuine complaint. After some arguments he finally refunded the money unthankfully and said, he would not care next time. This is an utterly bad and unfair practice. Should the company look into such issues or do they think such are insignificant issues. I will think twice to visit Coop again.”

Helpful Report

Posted 3 years ago

“Absolutely rubbish cashier old lady, visited today 10 Oct 2020 Erdington branch. Never smile never said thank you.”

Helpful Report

Posted 3 years ago

“Absolute disgrace of a store they put these stores in the middle of council estates where people struggle financially and charge double on most products and the staff are the most rude staff I have ever come across avoid if possible”

Helpful Report

Posted 3 years ago

“Visited local Co-op foodstore for the first time yesterday . Appalled at the pricing of everyday items ; not made to feel welcome; staff brusque and unfriendly”

Helpful Report

Posted 3 years ago

“Every time Costa does a free coffee, Queensbury Coop machine is not working. Not very impressed!!!”

Helpful Report

Posted 3 years ago

“Have raised numerous issues from poor staff attitude to staff not knowing how to put through card payments properly in the Birmingham Newhall Square branch. They have a security guard currently who seems to be very homophobic and has verbally assaulted myself and my partner on two seperate occasions! I have logged a formal complaint and subject access request as after spending years during my adolescence, being fearful over my sexuality I refuse to allow me or my partner to be bullied by people! No one should have to tolerate this and any company that allows it should called out for it! If anyone wants to see vids or pics I am considering uploading them.”

Helpful Report

Posted 3 years ago

“Customer service atrocious staff more interested in what another customer was wearing than serving customers”

Helpful Report

Posted 3 years ago

“I hate leaving negative reviews and generally just never again buy a product that has been disappointing as in your tomato ketchup - far too sweet. However, I have just tried you sweet & salty popcorn. Now I love salt, eat far too much of it and even sprinkle it on marmalade on toast. This popcorn is disgusting and the amount of salt in it has set my teeth on edge. Do you have people who actually taste your products? There is nothing on the pack to say where to return it if unhappy and boy, am I unhappy. Also you pasta, spinach & pine nut salad is cloying. I am reluctant to buy any of your own brand products again.”

Helpful Report

Posted 3 years ago

“Coop Kilgetty, no loaf of any sort available early mornings for a week now, no sultanas or dried milk available for weeks. Every day, early mornings at least, its hit or miss wether you will get what you wish to buy. Not a nice experience over the pandemic.”

Helpful Report

Posted 3 years ago

“First I would like to say after buying a food product and not enjoying it, there is no link on the product for a review once on your site for the product! The one in question is the Irisitable Lasagne. Just bland, full of pasta and on serving there was a lasagne sheet on the bottom of the tin! just all pasta and no taste! We have enjoyed the fresh range of lasagne, which at the time was not available. Have now been put off buying any lasagne now, its a shame as we did rate Co-op over a few others.”

Helpful Report

Posted 3 years ago

Co-op Food is rated 2.4 based on 170 reviews