Co-op Food Reviews

Name: Co-op Food
Rating: 2.31

2.3 Rating 206 Reviews

28 %

of reviewers recommend Co-op Food

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Metrics

2.3

Based on 206 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Co-op Food 1 star review on 22nd December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service atrocious staff more interested in what another customer was wearing than serving customers”

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Posted 4 years ago

“I hate leaving negative reviews and generally just never again buy a product that has been disappointing as in your tomato ketchup - far too sweet. However, I have just tried you sweet & salty popcorn. Now I love salt, eat far too much of it and even sprinkle it on marmalade on toast. This popcorn is disgusting and the amount of salt in it has set my teeth on edge. Do you have people who actually taste your products? There is nothing on the pack to say where to return it if unhappy and boy, am I unhappy. Also you pasta, spinach & pine nut salad is cloying. I am reluctant to buy any of your own brand products again.”

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Posted 4 years ago

“Coop Kilgetty, no loaf of any sort available early mornings for a week now, no sultanas or dried milk available for weeks. Every day, early mornings at least, its hit or miss wether you will get what you wish to buy. Not a nice experience over the pandemic.”

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Posted 5 years ago

“First I would like to say after buying a food product and not enjoying it, there is no link on the product for a review once on your site for the product! The one in question is the Irisitable Lasagne. Just bland, full of pasta and on serving there was a lasagne sheet on the bottom of the tin! just all pasta and no taste! We have enjoyed the fresh range of lasagne, which at the time was not available. Have now been put off buying any lasagne now, its a shame as we did rate Co-op over a few others.”

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Posted 5 years ago

“Home delivery service is awful. Never anything in stock. Only get less than half an order and no substitutes. You have to make another £15 order on top of you last to get anything.”

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Posted 5 years ago

“Irresistible Blackcurrant and Sicilian Lemon Ice Cream with a hint of Lavender. Just like eating soap.”

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Posted 5 years ago

“gro crunchy veg burgers really quite the most appalling excuse for any form of burger I have ever had the displeasure of eating. bland/tasteless rubbish. never again”

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Posted 5 years ago

“My husband and I have been in lockdown for six weeks, we have not been shopping at all, just Tesco Online. He wanted to buy some salad today and as the Co Op in Tolworth was the only store without a queue he decided to risk Covid and go in. The salad display was cordoned off with an assistant stocking shelves. He asked her if he could please buy some salad and she snapped at him very abruptly “ you will have to wait an hour”. It would have been no problem in allowing him to pick out some salad. There is no need for rudeness from their staff, especially when the store was empty, with long queues at M&S, Sainsbury’s and Iceland. Now I know why. This girl’s attitude was disgusting, she is lucky to have a job at this time, and she should be reprimanded. Needless to say my husband walked out, never to return. My son had exactly the same experience the day before, he spoke to the manager who picked out the items he needed and gave them to my son. Why close aisles when re stocking and refusing customers ? Madness, awful shop.”

Helpful Report

Posted 5 years ago

“Went to the Halesowen store this evening and was not at all pleased with the customer service. The security guard was breaking the social distancing while stood at the door where people have to walk in and out. Customers are then told not to worry about the social distancing. Which I was under the impressionwe was supposed to be doing with all key workers as they expect us to do with them. He then refused for a long period of time to give his security badge number causing a scene and belittling a customer smiling. I will definatly be taking my custom else where in future.”

Helpful Report

Posted 5 years ago

“Co-op near the Nottingham University, I go very often being a student but from my last experience will not be going back. All the other staff were lovely but come to the till and the man serving was so rude, it was New Year’s Eve, not wanting be at work I’ve worked in retail I understand but he was disgusting how I was treated and the customer in front.”

Helpful Report

Posted 5 years ago

“JOKE OF A COMPANY AND STAFF CLUELESS CO OP Thorngumbald NEAR HULL USED SEVERAL TIMES AND NEVER KNOW SUCH AN OVERPRICED STORE ONLY FOOLS WOULD SHOP HERE ON ANOTHER NOTE I THOUGHT ID USE THE MY HERMES DROP OFF SERVICE AS I HAD TO RETURN AN AMAZON PARCEL SO I PRINTED THE UI CODE AND WENT TO STORE AS PER INSTRUICTIONS WHICH SAID ON THE PRINTED PAPER AND ON THE WEBSITE I HAD TO TAKE AND HAVE THEM PRINT OUT IN STORE.YOU GUESSED IT WHEN I TOOK PARCEL I WAS TOLD THEY DO NOT HAVE A PRINTER AS MY HERMES WILL NOT GIVE THEM ONE BECAUSE THEY DON’T WANT TO MANY STORES HAVING THEM IN THE AREA SO I WAS TOLD I HAD TO DRIVE ANOTHER 5 MILES TO NEAREST SHOP WITH A PRINTER WHICH I COMPLAINED ABOUT AND REQUESTED THEY GET IN TOUCH WITH MY HERMES WHILE I AM THERE AND SORT THIS OUT BUT AS USUAL YOU GET EVEY EXCUSE IN THE BOOK NOT TO HELP OR SORT THE PROBLEM AND WHEN I REQUESTED TO SPEAK TO THE MANAGER OF THE CO OP STORE YOU GUESSED IT THE PERSON SERVING ME WAS THE CLUELESS MANAGER.DON’T USE THE STORE AND DON’T USE MY HERMES DROP OFF THEY ARE BETTER AND MORE DESERVING STORES WHO KNOW HOW TO RUN A COMPANY. HOPEFULLY THESE WILL GO BUST LIKE THE LOCAL SPAR DID.A TOTAL WASTE OF SPACE”

Helpful Report

Posted 5 years ago

“I purchased two fresh Cream apple turnovers. What a complete waste of money and calories. Thick chewy pastry, sour apples but worse of all the fresh cream was a smear and this is being generous. No content around the edges awful Do you waste your money buying these products. Disgusting”

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Posted 5 years ago

“Not serving alcohol. Because my son was in the store with me !!!!”

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Posted 5 years ago

“FOOD ABSOLUTE CRAP-MANAGEMENT MENTALLY DEFICIENT AND INVOLVED IN SEX SCANDALS”

Helpful Report

Posted 5 years ago

“Non-existing customer service, no support when something goes wrong, poor food quality especially meat. Just avoid if you can.”

Helpful Report

Posted 6 years ago

Co-op Food is rated 2.3 based on 206 reviews