Direct Line Reviews

Name: Direct Line
Rating: 1.54

1.5 Rating 268 Reviews

13 %

of reviewers recommend Direct Line

Company Reviews

Questions

Metrics

1.5

Based on 268 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Direct Line 1 star review on 17th December 2024

David Onyett

Direct Line 1 star review on 19th October 2022

Mike

Direct Line 1 star review on 13th February 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I usually go on comparison websites when things come up for renewal. This time it was my car insurance, and so I got quotes from 3 of them, and they were all very very close, with the same £600 excess. I only wanted a maximum of £250 excess, so I went on Direct Line's website (they are NOT on comparison sites). I found I was able to reduce the excess to what I wanted, and their premium was two thirds of the comparison sites' quotes. It pays to shop around, and not necessarily rely on others to do it for you!”

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Posted 6 years ago

“provided a perfect policy for my needs”

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Posted 6 years ago

“The website was very clear and easy to use and the best thing is the savings for a few minutes work”

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Posted 6 years ago

“Great customer service!”

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Posted 7 years ago

“I have just renewed my car insurance with agent aj1. He was particularly helpful and dealt with my query promptly. Very impressed with the service.”

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Posted 7 years ago

“Very happy with with quote and staff were very helpful great company”

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Posted 7 years ago

“The price was reasonable for the cover i required. Easy to set up the policy. Staff very helpful and obliging too.”

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Posted 8 years ago

“Insurance is well produced and understandable and service is excellent”

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Posted 8 years ago

“Great quote for my home insurance, but also included travel insurance”

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Posted 8 years ago

“Customer service is excellent with happy friendly helpful staff and they have kept my policy low for my last 2 renewals.”

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Posted 8 years ago

Direct Line is rated 1.5 based on 268 reviews